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Pearson Nissan Of Ocala - Service Center

Ocala, FL

4.6
4,047 Reviews

4,047 Reviews of Pearson Nissan Of Ocala - Service Center

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May 14, 2022

The Service Department is 5 Star! Wish I could say the same for the Sale/Lease Department. Not customer friendly.Looking for quick sale only. More

by GMOCK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Morejon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isaac Velazquez
May 23, 2022 -

Pearson Nissan Of Ocala responded

Thank you for taking the time to leave us a review. We appreciate your confidence in our service team but are disappointed to hear that your experiences with our sales department have been less than satisfactory. If you have any additional feedback you'd like to share, please feel free to contact me directly so that I can make sure it gets addressed appropriately. Thanks again, Hannah Cadle - Customer Relations Manager - hannah.cadle@yahoo.com

May 14, 2022

I had Mrs Vanessa asmy advisor she was the kindest friendly person u wanted meet.. More

by cherieg95
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clayton Elliott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Morejon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isaac Velazquez
May 17, 2022 -

Pearson Nissan Of Ocala responded

Thank you so much for the kind review - Vanessa will be so happy to hear it! Your business is much appreciated by all of us here at Pearson Nissan of Ocala and we hope to see you again next time!

May 13, 2022

I understand your service advisors work on commission but always trying to double your bill for an oil change. Telling me I needed new tires when I purchased new tires about a year ago. I literally driver More

by Chilty571
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Didn’t work with any of them
May 17, 2022 -

Pearson Nissan Of Ocala responded

Thank you for taking the time to share this feedback. We're sorry to hear we lost your business and hope you'll consider giving us a chance to earn back your trust in the future. If you'd like to discuss your experience in greater detail, please feel free to contact me directly. Thanks again, Hannah Cadle - Customer Relations Manager - hannah.cadle@yahoo.com

May 13, 2022

The Service was Precise: My Customer Associate Jerry was very Attentive, explained the work that was to be done and They fixed the problem Quickly!! More

by Kitty cat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Morejon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isaac Velazquez
May 13, 2022 -

Pearson Nissan Of Ocala responded

We're happy Jerry could fix the issue for you! Thank you for rating Pearson Nissan of Ocala five stars!

May 13, 2022

They were very nice and friendly. I appreciate they're professional and fast service. I would highly recommend. More

by Madamefifi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Morejon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isaac Velazquez
May 16, 2022 -

Pearson Nissan Of Ocala responded

Thank you for the great review of our Pearson Nissan of Ocala team! We appreciate your business and hope to see you again next time!

May 13, 2022

Top notch Nissan dealership with great service from both the Sales and Service teams; would definitely recommend as the only dealership in Ocala to visit for great Nissan products! More

by TERRY.RATHBONE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Morejon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mason Day
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caleb Johnson ??????????, Jim Spaulding, Garry Bradley, Isaac Velazquez, Jeremy Hinkle
May 13, 2022 -

Pearson Nissan Of Ocala responded

This is great to hear, Terry! The Pearson Nissan of Ocala team is thrilled to have you as a customer for all your automotive needs! We look forward to assisting you again!

May 13, 2022 -

TERRY.RATHBONE1 responded

You deserve it!

May 12, 2022

Prompt and thorough. Very personable. Comfortable and clean. Will return. Good value for my money More

by CJHARRIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaac Velazquez
May 13, 2022 -

Pearson Nissan Of Ocala responded

Thank you for taking the time to share this fantastic feedback! It was a pleasure having you visit us here at Pearson Nissan of Ocala and we hope to see you again next time!

May 12, 2022

Great customer service by Zack! Took care of all of my issues the same day More

by GNALBRIGHT
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Isaac Velazquez
May 13, 2022 -

Pearson Nissan Of Ocala responded

We're happy to hear that Zack took such great care of you! Thanks for visiting Pearson Nissan of Ocala. We hope we can be of service to you again in the future!

May 12, 2022

It is the worst experience I ever had buying a car. After almost four hours negotiating the price, that xxxxxxx, Clayton who offered me a deal for $14,000.00 all inclusive with my trade, my loan ended More

by Theholmesrhome03
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Clayton
May 13, 2022 -

Pearson Nissan Of Ocala responded

Thank you for reaching out. I'm sorry to hear of your frustration and will make sure this situation gets looked into with our team. If you'd like to speak with us further, please feel free to contact me directly. Thanks again, Hannah Cadle - Customer Relations Manager - hannah.cadle@yahoo.com

May 12, 2022

Quick and attentive. Addressed my question right away and gave me honest info about the wait for warranty parts. More

by Jojobeltway
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach
May 13, 2022 -

Pearson Nissan Of Ocala responded

Thank you for the excellent feedback about your recent experience with the Pearson Nissan of Ocala team! We appreciate your business and hope we can be of service to you again in the future!

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