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3,956 Reviews of Pearson Nissan Of Ocala - Service Center
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August 30, 2019
Service Everyone in the service department is great starting with the greeter. Had a nice chat with Clayton regarding buying out lease vs buying new or certif Everyone in the service department is great starting with the greeter. Had a nice chat with Clayton regarding buying out lease vs buying new or certified used vehicle. He certainly is very knowledgeable. More
by glabatch
Verified Customer
August 30, 2019
Always a pleasure to get my Murano serviced here Greeted promptly. Courteous agents inside and out, pleasant waiting area, good coffee, soft drinks and snacks whale you wait. Service agent chelks wi Greeted promptly. Courteous agents inside and out, pleasant waiting area, good coffee, soft drinks and snacks whale you wait. Service agent chelks with you on any unusual findings while car being serviced. More
by jefg8r2
August 29, 2019
George is awesome! George St. John has been my Service Rep the last two times I have been to Pearson Nissan. George is great to work with and is always very clear and p George St. John has been my Service Rep the last two times I have been to Pearson Nissan. George is great to work with and is always very clear and precise when giving you an estimate and informing you of the service that your vehicle needs. I appreciate the time they spend and the friendly attitude of everyone at your dealership... Including Carlos, Allie, Angel, George and Al Jay... Thank you all so much! More
by CATHYP330
Employees Worked With
Allie Shuta, Alfred "Al Jay" Icalla
August 28, 2019
Good job great service I loved the emailed estimate and the ability to pick and choose the service needed. Very helpful. I guess if I had 1 complaint and it was not even a I loved the emailed estimate and the ability to pick and choose the service needed. Very helpful. I guess if I had 1 complaint and it was not even a big deal was they could not find my appointment. They still took me without question so it was a nonissue. The service representative remembered my name and I barely met him when I dropped my car off. More
by Team Dread
Employees Worked With
Alfred "Al Jay" Icalla
August 28, 2019
service review reated very well service person was excellent. short wait nice wait area. service follow thru with explanation. car cleaned overall check performed. reated very well service person was excellent. short wait nice wait area. service follow thru with explanation. car cleaned overall check performed. escorted to my waiting vehicle More
by DEANTERRY
Employees Worked With
August 28, 2019
Service Excellent service AL-Jay is just wonderful! I thought repairing a nail in tire of fourth dollars was excessive . The town where I live it was free. Excellent service AL-Jay is just wonderful! I thought repairing a nail in tire of fourth dollars was excessive . The town where I live it was free. AlJay did adjust the price . More
by REDDRUTH
Employees Worked With
Alfred "Al Jay" Icalla
August 28, 2019
2.5 hour oil change??!! This was my first oil change since leasing my car from Pearson Nissan, so it was free is the only reason I went there. It took 2.5 hours for the oil c This was my first oil change since leasing my car from Pearson Nissan, so it was free is the only reason I went there. It took 2.5 hours for the oil change though it was not very busy at all. They vacuumed it out as well, which I appreciated but who has 2.5 hours to spend waiting for their oil to be changed? Clearly you need to drop off the car, be picked up and have them call you when its ready rather than wait there. I think I will just go to Take 5 for my next oil change since it takes 10 minutes and I can stay in the car. More
by RELA612
Employees Worked With
Alfred "Al Jay" Icalla
August 28, 2019
Wonderful Despite having the system down preventing the ordering of parts and the ability to complete the recall inspection, Isaac stayed in touch with me and p Despite having the system down preventing the ordering of parts and the ability to complete the recall inspection, Isaac stayed in touch with me and presenting options that really pleased me. More
by RONALDMSCOTT
Employees Worked With
August 27, 2019
P17F0 code We brought my 2013 Nissan Pathfinder because after replacing the MAP sensor, the new code came up P17F0. I looked it up and the service bulletin says We brought my 2013 Nissan Pathfinder because after replacing the MAP sensor, the new code came up P17F0. I looked it up and the service bulletin says Nissan is to replace the transmission. When it was left at the dealership, they got the same code, however they said Nissan will not pay anything for it, it would cost me $4000. When I said what about the SB, they came back with 50/50 because "we sent a reminder to our customers that it was only covered for 84,000 and 7 years, I have 97,000, but never received anything from Nissan addressing this. I am still fighting this. More
by Denbob4369
Employees Worked With
George, Garry Bradley
August 26, 2019
Time well spent Always go with Isaac! He was personable, knew what I needed and did not need. He explained what was being done and answered all my questions. Great jo Always go with Isaac! He was personable, knew what I needed and did not need. He explained what was being done and answered all my questions. Great job! More
by STEPHANIEMALLARY
Employees Worked With
