Pedder Chrysler Dodge Ram Jeep of Poway

Since the dealership has switched to the pedder name I have not had a pleasant experience there. I brought my truck in for some maintenance and they refused to work on it due to aftermarket parts that all have not had a pleasant experience there. I brought my truck in for some maintenance and they refused to work on it due to aftermarket parts that all had California compliance stickers and aren’t supposed to void a factory warranty. I picked up my truck and the service worker handed me my keys and paperwork and that was it. No explanation of work completed. I will not be taking my truck there and will never recommend them to anyone. More

My truck first went in on 10/8 and I finally got it back working on 12/17. That involved 3 separate trips for the same issue under warranty for a recall fix from a year ago for the high pressure fuel pump. working on 12/17. That involved 3 separate trips for the same issue under warranty for a recall fix from a year ago for the high pressure fuel pump. The positive, all that cost me nothing and they gave me a courtesy vehicle the whole time. And the guys in the office were super friendly. The cons, I was without my truck for over 2 months, and their automated text alert system was erratic at best. I'd get texts my vehicle was done and they're still waiting for parts. And one time I had to return the vehicles because it was clearly leaking diesel fuel. So my experience was great with the front office it just took forever and communication had to happen around their system. More

Poor experience. Lack of communication with customers, no customer service. Vehicle continues to experience the same initial issue. Lack of communication with customers, no customer service. Vehicle continues to experience the same initial issue. More

Absolutely horrible experience. Purchased as new car with a ton of issues and the dealership did not care about anything after they made the sale. Nightmare of an experience and I w Purchased as new car with a ton of issues and the dealership did not care about anything after they made the sale. Nightmare of an experience and I will never return, not only to that dealer, but to any Jeep, Dodge, or Ram product. More

Crooks, swindlers, gloss over xxxxxxxx charges. Do not trust them. Very shady! Up charged unnecessarily. Tried to play the vet card saying they were looking out for a fellow vet. What a load of Do not trust them. Very shady! Up charged unnecessarily. Tried to play the vet card saying they were looking out for a fellow vet. What a load of garbage and a disgrace to the uniform. I feel violated and disrespected. More

Not a fan of the Pedder or RAM. I've been working with this location since they took over the dealership, gone through at least 5 service writers due to turnover. There are multiple I've been working with this location since they took over the dealership, gone through at least 5 service writers due to turnover. There are multiple instances of unresponsiveness and no return phone calls. Latest issue was an overlooked and misdiagnosis. They missed on the chief complaint and instead performed warranty work, ok. My vehicle was returned without with major mechanical problems. I took it elsewhere and paid another shop to diagnose and perform repairs. More

Kathleen was super helpful. She helped us solve our issue as quickly as possible. She made the experience easy and seamless. She helped us solve our issue as quickly as possible. She made the experience easy and seamless. More

Truck was not fixed and the work paid for seems like was not actually done will be looking to report as fraud or see what legal Recourse is available in California not actually done will be looking to report as fraud or see what legal Recourse is available in California More

Even though we agreed that I didn't have to pay for an additional add-on, it showed up on my agreement. After I complained, they took it off. I felt there was a deception there. additional add-on, it showed up on my agreement. After I complained, they took it off. I felt there was a deception there. More

I inquired about a vehicle online, got a quick and friendly response from Robert. When i showed up, Ryan helped me test drive the vehicle and answered all my questions. He was knowledgeable, friendly friendly response from Robert. When i showed up, Ryan helped me test drive the vehicle and answered all my questions. He was knowledgeable, friendly and not pushy. Alex helped finalize the transaction and the whole experience was pretty quick and painless. Thank you! More