Pellegrino Buick GMC

Lou Cerota is the best of the best! He provides excellent customer and treats me like family. He is efficient and ensures the process is quick and easy. He provides excellent customer and treats me like family. He is efficient and ensures the process is quick and easy. More

Lou provided personalized service and addressed all my questions and concerns. He is a true asset to Pellegrino’s. questions and concerns. He is a true asset to Pellegrino’s. More

Lou Cerota is the best of the best! He is very efficient and ensured that our process was quick and easy. Lou has taken care of my wife and I for over a decade now and he treats us like He is very efficient and ensured that our process was quick and easy. Lou has taken care of my wife and I for over a decade now and he treats us like family. We could not ask for a better experience! More

Worked with Mark H. and Craig------Good communication, returns phone calls promptly, pleasant to work with. and Craig------Good communication, returns phone calls promptly, pleasant to work with. More

Great Service. My dealer was extremely helpful getting me in a car same day. Everything was smooth My dealer was extremely helpful getting me in a car same day. Everything was smooth More

I will start by saying I have always loathed car shopping at other dealerships. Hated it!! But our most recent buying experience at Pellegrino Williamstown was the most pleasant, least stressful process I’ve at other dealerships. Hated it!! But our most recent buying experience at Pellegrino Williamstown was the most pleasant, least stressful process I’ve ever been through. Shawn Lukac was amazing to work with. So nice, easy to talk to, explained our options, and made the whole process so much faster than we’ve ever done. Paul who handled our financing was able to beat the % we had from our credit union and explained the terms easy and was also great to chat with. I will definitely look to Shawn again when we are ready for our next car purchase! More

There’s a reason why I leased my 3rd car in a row from Lou. His experience, promptness, straight talk and humor makes the whole buying a new car fun and enjoyable. Lou is hands down the best sales consult Lou. His experience, promptness, straight talk and humor makes the whole buying a new car fun and enjoyable. Lou is hands down the best sales consultant I’ve ever worked with. You want someone who knows their product and knows their way around their dealership. Thanks Lou for another great experience. Acadia number 3 is the best one yet! More

Everything went wonderful and easy getting our new car, the manager and Shawn were very helpful . When we seen Lou the next day, again very good and helpful. We love our new car Thank you R the manager and Shawn were very helpful . When we seen Lou the next day, again very good and helpful. We love our new car Thank you Rich and Paula DiNapoli More

I was treated with the utmost respect. We were on a first name basis not this is what I can do for you. We were on a first name basis not this is what I can do for you. More

I bought a car at the end of April. There were minor troubles during the sale involving paperwork and wiper that was hot glued to the back of the car that the dealership didn't notice. There were minor troubles during the sale involving paperwork and wiper that was hot glued to the back of the car that the dealership didn't notice. In July, it was discovered the car was missing a part. I called the dealership and told them they needed to replace this part and the service department didn't understand. I asked to be contacted by the manager and I was never called. I took the car to my mechanic and had the car repaired at my own expense. When I requested a reimbursement, I received a nonsense response seven days after the fact that they are not responsible for the missing part and therefore not responsible for the cost. When I responded that I would take my experience online, I was told that I am threatening and they would have refunded me, but since I said I would take my experience online to let people know what happened, they refused the reimbursement. I have tried to contact a person in charge over 15 times and they will not return a phone call at the Buick location but in their responses they claim I have never contacted them. Steve, the head of service, is the first person that will lie to you. He has written me three different responses on how to fix my car with three different scenarios and none of them actually fit what needed to be done , his response to this will be that I am lying, because I am fighting a war of words with a man of limited capabilities More