Pellegrino Chrysler Jeep - Service Center

Took my truck in for a oil change, brakes, etc. Patti my service advisor advised me that a part broke on the emergency brake cable and they would have to remove the driver seat and center console to get to service advisor advised me that a part broke on the emergency brake cable and they would have to remove the driver seat and center console to get to it. I approved the work. I went to pick up my truck yesterday and found grease all over my leather seats, carpet, headliner, and interior trim! The technician even scratched some of my interior trim pieces. The pillar where the driver seatbelt is was hanging off. Took it back to them within 30 minutes and showed Patti and the service manager Jim what was wrong. Patti took my truck back to detail and cleaned some of the grease and the technician fixed the pillar. As far as the scratces on the plastic trim was addressed by a vendor. I wanted my interior detailed but with the corona virus they are not detailing service vehicles as what i was told. I get stuff happens but stupid things like this can be avoided by wearing gloves, changing gloves, or put plastic on the seats before you get in it. I dropped off my truck this morning to get the issues addressed and they put me in a loaner. Picked up my truck the next day and checked out where the issues were addressed. Most of the grease was removed and the plastic trim was repaired (the best they could) Patti also also recommend that my alternator needs to be replaced. I spoke to Jim about the price of the alternator that Patti quoted me. He said that he would talk to the parts manager about the cost and get back to me. 3 days later and still no phone call from Jim. Its very disappointing to be treated like this when you spend thousands of dollars in service and be a very loyal customer. On to the next Jeep Dealer ✌ More

Had a great experience actually just went in to get oil changed and came out with a new car Tom Russo is a great salesman changed and came out with a new car Tom Russo is a great salesman More

Nice & Professional I enjoyed buying a Jeep Wrangler at Pellegrinos! Everyone were very nice knowledgeable and professional. Everyone that I talked too the day I bought I enjoyed buying a Jeep Wrangler at Pellegrinos! Everyone were very nice knowledgeable and professional. Everyone that I talked too the day I bought my Jeep bent over backwards to help! THANKS! I only came in to get my 2008 Jeep Wrangler serviced and ended up buying a 2018 Jeep Wrangler with help from Jennifer! 👍 More

Worst service department ever Drop my car off to have a recall done it’s at eight hours and no one touched it, nothing but excuses and lies how can you be a dealer and not even do Drop my car off to have a recall done it’s at eight hours and no one touched it, nothing but excuses and lies how can you be a dealer and not even do a simple recall, and yes I did have an appointment More

I only went in for an oil change lol! Went in for an oil change on my 16 Jeep Compass. Saw my buddies, Steve & Anthony while checking out the Cars in the showroom. I asked how much the C Went in for an oil change on my 16 Jeep Compass. Saw my buddies, Steve & Anthony while checking out the Cars in the showroom. I asked how much the Compass had changed in design so Steve drove one up for me to see. (I was just killing time while my oil got changed. 😄) Boy had it changed! Loved it. Said my "goodbyes" and Anthony said that "I'd be back". Well, long story short, I now own a 2018 Jeep Compass! Been buying cars there for 25 years. No better, fairer, more "no hassle " dealership around. Nice guys, too! Highly recommend. Tell them "Sharon" sent you! More

SERVICE MANAGER ANDTECHNICIAN VERY RUDE! Had to go in for service 3 times and my problem is still not solved. LADIES, please be careful when having your auto serviced especially when you hav Had to go in for service 3 times and my problem is still not solved. LADIES, please be careful when having your auto serviced especially when you have to take BACK in for service. Be sure to look at your service report where it has the In and out mileage of your vehicle. The 2nd time I took it back to be corrected the in mileage was 40 thousand miles over, because they FAKED the mileage failing to go out to read the correct mileage so they just lied and put the incorrect mileage on the report. They really know how to get over on a woman! Also the first time I called they were suppose to call me back, a week later still no return call. The second time the same thing, no return call! AGAIN THEY KNOW HOW TO GET OVER ON A WOMAN! No need to talk with the Service Manager (Jim), he refuse to listen to what you have to say by defending his tech, I found him to be VERY RUDE to women! He would not apologize for his tech telling a lie, and for putting a fake mileage reading in. My auto problem is still not solved! I will not go back to Pellegrino anymore, nor will I purchase or recommend anyone I know who is planning on purchasing a Jeep not to go to Pellegrino to purchase it. More

Most efficient and honest lease experience. Thank you Rich! We leased the Jeep Cherokee from this dealership with Rich. It was one of the smoothest transaction. Everyone was very professional, knowledgable and We leased the Jeep Cherokee from this dealership with Rich. It was one of the smoothest transaction. Everyone was very professional, knowledgable and honest. We were at the Cherry hill dealership the day before and had a completely awful lot experience. I reccomend this place to anyone More

Awful service and management experience I bought a new car with less than 100 miles and had issues with the struts. In addition, my upholstery was never glued down and I didn't notice it un I bought a new car with less than 100 miles and had issues with the struts. In addition, my upholstery was never glued down and I didn't notice it until I left the lot. In addition there were other issues. Fan whining, and cluth pedel squeeking. I got a great deal on the car, $9K off asking price for a brand new car with 54 miles on it. However when I took it in for service, I was informed all my issues were repaired and it was time to pick up my car. They claimed to leave me a message but the never did. I had to call to ask what the status was. I live 2 hours away. I drove down to find not all my repairs were completed, conversely to what I was told by the service rep. They only told me to come down because although the car wasn't repaired, they couldn't let me keep the loaner car any longer. They said I'd have to return to the he dealership to compete the repairs. But I'd have to take back my car and they wouldn't let me keep the loaner. I than proceeded to say, I don't want to drive my car home unrepaired and it was inconvent for me to come back down, another 2 hours and I asked nicely to keep the loaner. Vince, the manager, then threatened to call the police on me for stealing a car. Absurd! Poor poor service experince. Poor management skills from Jim the service manager and Vince the sales manager. Never go to this dealership for service. You will get poor service from unqualified mangers who don't know how to speak to customers. More

Wonderful experience I received excellent and professional service. Everyone was polite and kind I would recommend this dealership to all my friends and family. JennirFer I received excellent and professional service. Everyone was polite and kind I would recommend this dealership to all my friends and family. JennirFer Toce was my sales representative mand she was wonderful More