Pellegrino Chrysler Jeep - Service Center

Once I got past the scheduler service was great. She is always rude and makes me feel like I am an inconvenience. I have been using your service department for many years and she makes me dread call She is always rude and makes me feel like I am an inconvenience. I have been using your service department for many years and she makes me dread calling to set up service. The service department itself was patient, thoughtful and reassuring. Mike made sure to address all my concerns, kept me updated and if unsure of the answer he utilized his resources and got back to me. More

I was able to get an appointment within days of my call. The service department was helpful and quick to get my oil changed and tires rotated. The service department was helpful and quick to get my oil changed and tires rotated. More

The staff is always kind and friendly. The waiting room is always clean and welcoming The waiting room is always clean and welcoming More

No one called me to tell me that my JEEP was done and then when I went to pick it up, there was a woman working at the cashiers counter. She was very short and seemed annoyed for no reason. Quite frankly then when I went to pick it up, there was a woman working at the cashiers counter. She was very short and seemed annoyed for no reason. Quite frankly, I was very surprised to be treated this way being a good customer of the dealership. More

Everyone there is polite and nice. Service is good and done in a good amount of time Service is good and done in a good amount of time More

The service department is always agreeable and very accommodating. I am very happy with their service. accommodating. I am very happy with their service. More

My inside drivers side door and dash board had white particles all over it, which was not there prior to my service. Also, one of the workers rolled her eyes when I did not want the suggested service. particles all over it, which was not there prior to my service. Also, one of the workers rolled her eyes when I did not want the suggested service. Not very professional. More

Jeep was suppose to be done Friday, called service rep at 4, said it wasn’t ready yet but he would call me by close and let me know, never received a call. I called today at 3:30 for an update Jeep was ready 4, said it wasn’t ready yet but he would call me by close and let me know, never received a call. I called today at 3:30 for an update Jeep was ready Friday so it sat there all weekend. If i did t call today, NO ONE was going to call to let me know it was ready to be picked up, Complete waste of time, HORRIBLE customer service. More

Great service great communication and very pleasant to deal with. I will definitely use the service department again great location, and fast service deal with. I will definitely use the service department again great location, and fast service More

As always, treated with respect, always polite and welcoming. Had a very nice conversation with Russell welcoming. Had a very nice conversation with Russell More