Peltier Subaru

My service rep was excellent and went out of the way to answer my questions. He even got a technician for me to help with my questions. answer my questions. He even got a technician for me to help with my questions. More

Staff was very attentive and courteous. They addressed any issues I had and made sure I was satisfied They addressed any issues I had and made sure I was satisfied More

Less than 30 miles down the road after picking up my Forester and shelling out $517, ALL of the lights came back up on my dash! I was on my way to a music gig in Dallas, AND I picked it up right befor Forester and shelling out $517, ALL of the lights came back up on my dash! I was on my way to a music gig in Dallas, AND I picked it up right before closing, so there was absolutely no way I could bring it back. I had to be in Dallas all weekend for other music performances and I'm on a worship team with a church there. I took it to Ewing Subaru's service dept Monday morning and they sent me home to Longview with a loaner. They discovered that the vacuum hose, which is visible on top of the engine when you pull the cover, was UNATTACHED! SO, either it was negligence, after keeping my car in Tyler for 3 days, OR maliciously done to get me back to spend another $2000 the service dept was trying to upsell me on other services I did not need! Either way, bad form. I also had multiple calls while it was in their shop from sales people there trying to get me to upgrade to a newer vehicle. I just bought the 2023 five months ago. Maybe this was done in order to persuade me to buy a new car! Whatever the case....not cool. The service manager MATT texted to see if I was happy with my service and if I would rate them less than a 10, how could he make it right...? I gave him every detail I listed here, and said that Ewing Subaru in Dallas had found and fixed the issue. His ONLY RESPONSE..."When could you bring it in for me to scan it?" Not, Oh I apologize, or we will give you a full refund or credit....nothing other than asking me to bring it in for something it doesn't need! Zero ETHICS!!! More

My salesperson Jaxon was great, I had know issues until finance started his hard sell on extras. Had he been straight forward and honest with the actual costs of the coverages he was selling, we would have finance started his hard sell on extras. Had he been straight forward and honest with the actual costs of the coverages he was selling, we would have saved some time. When I called him on the final cost of windshield and tire coverage, he kept pointing at my signature asking me what that was. 2 times and I asked for my salesperson. He left and didn't come back. Jaxon redid my contract and informed me of the actual cost of a $15 monthly and what he tried to charge me. I'm old enough to see this kind of thing now. I hate to think of how many people he has done the same way. He nearly ruined the sale by his actions. Jaxon was not to blame, but I believe Peltier is for using these tactics. My family and I have been doing business with Peltier for about 30 years. Loyalty seems to mean nothing to them, so no return business from me and mine. 1 side note, when finance pushes $15 a month for gap coverage, it is $21ish a year with your insurance co. Peace, Shawn. Someone who can't afford to pay for services he doesn't need. More

The service department staff was professional, courteous, knowledgeable and friendly. They completed the repairs and the car was ready for pickup when promised. Excellent work! courteous, knowledgeable and friendly. They completed the repairs and the car was ready for pickup when promised. Excellent work! More

Nick Kramer was really great to work with me. I have never experienced such a smooth and easy transaction as you when purchasing a vehicle. I have never experienced such a smooth and easy transaction as you when purchasing a vehicle. More

Takes care of their clientele. I have a loaner car for a week when my car is in the shop for something that was not expected. Came in for an oil change, told Chris that car hesitat I have a loaner car for a week when my car is in the shop for something that was not expected. Came in for an oil change, told Chris that car hesitates when it is on stop. They run diagnostic and was able to fix it before any bigger damage happens. More

Everyone there was nice and made the whole process super easy. Even the GM called to make sure I was satisfied with my visit super thankful for the whole team for going above and beyond to get us the vehicl easy. Even the GM called to make sure I was satisfied with my visit super thankful for the whole team for going above and beyond to get us the vehicle we wanted. More

Extremely pleased with the team here they went above and beyond to make sure I got the best deal and left happy. beyond to make sure I got the best deal and left happy. More

Ashley is AMAZING! Every time I’ve interacted with her, she has always been super friendly and goes above and beyond to explain what I needed to know about my services. Every time I’ve interacted with her, she has always been super friendly and goes above and beyond to explain what I needed to know about my services. Buzzy also stepped in to get my car washed when a porter forgot to do it. The service department was very friendly and helpful. More