Penn Toyota

Excellent service Michael Fox made my car buying experience so easy. I highly recommend him as he goes out of his way to make sure you are a happy customer Michael Fox made my car buying experience so easy. I highly recommend him as he goes out of his way to make sure you are a happy customer More

Poor customer service Our salesman or lack of "sales"man, Mr. Alan Lu, refused to negotiate their price. He gave us an offer and did not want to budge. We looked up the veh Our salesman or lack of "sales"man, Mr. Alan Lu, refused to negotiate their price. He gave us an offer and did not want to budge. We looked up the vehicle that we were interested in on Truecar.com and it recommended three dealerships that would honor the price. However, a neighbor of ours recommended the dealership and the salesman, so we decided to check them out. That was the worst mistake ever. We didn't expect him to match the price but we did expect to negotiate. Instead he proceeded to say that Truecar was incorrect and they don't have the options correct and their price is unrealistic. He then proceeded to show me how it works, and wouldn't you know it was the same price that I showed him. Yet he still refused to negotiate. At which point I had enough and stated we would go to another dealership. Mr. Lu then told his supervisor who stated that no other dealership has the car we want, I told him his salesman refuses to negotiate so we have nothing to talk about. We then went to another Dealership Millenium Toyota and dealt with Feenando Gonzalez who provided excellent customer service and gave us a great deal on the Rav4 that we wanted. So I guess that other dealership had the vehicle that we wanted and was willing to negotiate. The supervisor and Alan Lu can learn a few things from Millenium Toyota. More

Vehicle Exchange Michael Fox was so easy and wonderful to deal with. I was able to get a new 2016 Rav 4 7 months earlier rather than wait till current lease ended in Michael Fox was so easy and wonderful to deal with. I was able to get a new 2016 Rav 4 7 months earlier rather than wait till current lease ended in March. It was hassle free and he always does what he says he is going to do. I'm loving my new 2016 Rav4. Thanks Michael. More

The best Penn Toyota is simply the best. I've bought two cars from them and both experiences were amazing. I highly recommend working with, Joni. She was patie Penn Toyota is simply the best. I've bought two cars from them and both experiences were amazing. I highly recommend working with, Joni. She was patient, caring, and very informative. "A name you know and trust" More

Great people & service I've dealt with Laurie for over 8 years...since my first Toyota...she's always been very helpful and accommodating when I call to make an appt and com I've dealt with Laurie for over 8 years...since my first Toyota...she's always been very helpful and accommodating when I call to make an appt and come in. She's aways friendly and makes the experience pleasant....as long as I have a Toyota this is vwhere I'll be for service. More

Fantastic Experience- Shaun Banks I had an amazing experience working with Shaun Banks from start to finish. He is the ultimate professional! Caring and honest with no pressure. Shaun I had an amazing experience working with Shaun Banks from start to finish. He is the ultimate professional! Caring and honest with no pressure. Shaun is extremely knowledgeable about all the cars and the process of getting a new car! He spent a lot of time getting me familiar with my new highlander which I love. I absolutely recommend Shaun as the best salesperson at Penn Toyota!👌 More

Overall good customer service This was my first car and were helpful for me to obtain this car with my credit being average made it easy to lease my new car , an overall great ex This was my first car and were helpful for me to obtain this car with my credit being average made it easy to lease my new car , an overall great experience and would recommend this dealership to anyone . More

Great Experience! We worked with Shaun Banks and he made the entire process smooth, comfortable and informative. He was knowledgable about the Sienna and worked well w We worked with Shaun Banks and he made the entire process smooth, comfortable and informative. He was knowledgable about the Sienna and worked well with us to get the car we desired. Shaun made a typically stressful event actually enjoyable and now my family and I can drive in style and comfort! More

30+ Year Satisfied Customer at Penn Toyota Having just leased yet another Toyota, I'm happy to recommend Penn Toyota. I can't speak highly enough about the staff. Impeccable service and nice Having just leased yet another Toyota, I'm happy to recommend Penn Toyota. I can't speak highly enough about the staff. Impeccable service and nice people. More

Nice Guys do finish first! Having been away from buying a new car for a very long time. I had trepidations about the entire experience. We went to many dealers and found all the Having been away from buying a new car for a very long time. I had trepidations about the entire experience. We went to many dealers and found all the sales people "nice", but Shawn Banks stood out from all of them.. He went out of his way to find the car we wanted, walked us through the complexities of the car and insured that we were treated very well. He is knowledgable about the vehicles he sells and always willing to answer questions and show how things work. It meant a lot to us and he alone was responsible for turning the entire process into an enjoyable experience. More