I've taken my car for service at this dealership several times. Each time I have had a terrible experience, with the promise of "this time it will be better". The last straw was I brought my car in for regular maintenance, but needed my tire looked at. I was told the good news was I didn't need a new tire, that it could be patched. I needed other work that they recommended, which I did. I was there over 2.5 hours and when my car was ready I had to wait an additional 30 minutes until the service rep could check me out!! I left and a few days later my tire pressure light came on. It was Tuesday before July 4th holiday and stopped at a Firestone to get air. The gentleman who helped me told me the tire was leaking. I had to bring my car back to this dealership on Thursday, to get a new tire. It was there from about 10 am till 4ish, not what I was told when I dropped it off. When I went to pick it up I asked if I would be getting a credit ($26) for the patch I had to pay for, but didn't work. The service rep that was helping me told me that the Service Manager said NO! They did not feel it was right to give me a $26 credit!! I think that is disgusting! They want their $26 rather than make a customer happy!! That small gesture would have meant a lot. I have other horror stories about their service department! My recommendation would be to go some place else! I wrote a letter to the general manager about my experiences and he did not care enough to respond either!! They do not care about their customer's experiences!! My recommendation would be to go some where else!!