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Penn Toyota - Service Center

3.8

60 Lifetime Service Reviews

2400 Northern Blvd, Greenvale, New York 11548

60 Reviews of Penn Toyota - Service Center

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August 08, 2018

"Horrible customer service!!"

- JayPea

I've taken my car for service at this dealership several times. Each time I have had a terrible experience, with the promise of "this time it will be better". The last straw was I brought my car in for regular maintenance, but needed my tire looked at. I was told the good news was I didn't need a new tire, that it could be patched. I needed other work that they recommended, which I did. I was there over 2.5 hours and when my car was ready I had to wait an additional 30 minutes until the service rep could check me out!! I left and a few days later my tire pressure light came on. It was Tuesday before July 4th holiday and stopped at a Firestone to get air. The gentleman who helped me told me the tire was leaking. I had to bring my car back to this dealership on Thursday, to get a new tire. It was there from about 10 am till 4ish, not what I was told when I dropped it off. When I went to pick it up I asked if I would be getting a credit ($26) for the patch I had to pay for, but didn't work. The service rep that was helping me told me that the Service Manager said NO! They did not feel it was right to give me a $26 credit!! I think that is disgusting! They want their $26 rather than make a customer happy!! That small gesture would have meant a lot. I have other horror stories about their service department! My recommendation would be to go some place else! I wrote a letter to the general manager about my experiences and he did not care enough to respond either!! They do not care about their customer's experiences!! My recommendation would be to go some where else!!

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Recommend Dealer
No
Employees Worked With
Chris Penn
April 13, 2018

"Quick n painless "

- Will

Came in without a appointment I needed an oil change and I need my brakes to be checked I had gone to another dealership and I was told I needed or four brake pads and rotors done and I felt that wasn’t required. But you guys came back and explain to me I really needed front pads and a wheel alignment. And didn’t feel deceived and after getting back my vehicle I love the way it’s running. Thanks for being a straight shooters....

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Recommend Dealer
Yes
Employees Worked With
Laurie Guigliano
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Shereza mgr
April 12, 2018

"Great Experience! "

- Ginam02

The service department was so helpful when I had to take my car in for service. The staff was friendly and really allowed for a great experience.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Shereeza, Lino, Mike
April 06, 2018

"Poor Service"

- Danny

Today I went to change my oil and inspected my car to Penn Toyota. My car passed the NY State Inspection without a problem and the oil was changed. As I was leaving all my lights turned on and went back to the service department to complaint. When I brought my car in there were no lights on and that's why the car passed the inspection. When I went back they were quick to tell me that the right rear speed sensor was broken and gave me a quote right away. I don't understand how the sensor broke when the only thing I took my car in for was an oil change and an inspection. I was going to take my wife's car tomorrow for an oil change, but after this incident I would never use there services again! Between my wife and I we have purchased 5 cars in 10 years and refer many of our family and friends. I would never buy another car from Penn Toyota in my life, nor would I ever refer anyone else!!!!

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Recommend Dealer
No
Employees Worked With
Service Manager working on Friday
February 08, 2018

"Great service even for the long haul."

- Russgeller

My 2010 prius was making an unbelievably loud metallic noise. Turned out it was the shield on the catalytic converter. As this is an integral part of the converter and cannot be replaced without replacing the converter, it is being covered (rightly so I might add) under the emissions warranty. Rohan, in service, couldn't have been nicer or more helpful. I am awaiting the part and will report back when repair is complete. Kudos to both Penn and Toyota for sticking by their product. This is my second prius and won't be my last.

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Yes
Employees Worked With
Rohan Singh
January 26, 2018

"Great experience always"

- Tiger

The intire staff is always professional and friendly. I always get my service appointments when I need them. I’m always kept informed informed and the service is pretty quick.

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Yes
Employees Worked With
Kesha’s Girdhari
September 18, 2017

"Top notch service of my toyota corolla"

- violet58

I own a 2008 Toyota Corolla. Feeling frustrated with a noise after tires were installed by a local shop, and which they could not figure out I brought my car to Penn Toyota. Rohan was the service coordinator that I initially met with. He was professional and very respectful regarding my concerns. After a couple of hours Rohan told me that they would need to keep the car to really figure out the problem and offered me a car so that I would not be inconvenienced that next day in getting to work. I was shocked at this kindness. I knew that this was a policy with luxury cars, but did not think I would be treated with the same courtesy with my 2008 Toyota, Additionally, the mechanic Daut drove with me for a few miles to make sure he could hear the noise. Daut was very patient and I felt that he and Toyota would resolve my issue. I also spoke with the manager, Shereza who reassured me that they would do every thing possible to resolve my issue. The next day my car was ready, the issue resolved and the charges for the repair were very fair. I no longer fear getting "ripped off" for repairs both as a consumer and as a woman.

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Recommend Dealer
Yes
Employees Worked With
Rohan,Daut,Shereza
September 06, 2017

"Awful Customer Service!!!"

- tleonard

My wife had a service appointment (oil change) on Saturday morning (9/2/17) for a minivan. They said she would be the first appointment and would be out of there with in the hour. She got to the appointment on time and waited for 2 hours until she talked to service and learned they still didn't start working on her car. She asked for a loaner so she can leave but they didn't have any available. They also told her there was a recall and would need to keep the car for a few days. She decided to take the minivan home without having the oil change done and made an appointment to have the recall and servicing done on Wednesday (9/6/17). A man by the name of CHRIS told her she would have a loaner waiting for her so when she comes back on Wednesday. Guess what? She went back and took all the baby seats out of the minivan so she could put them in the loaner. They told her they were out of loaners, AGAIN. To top it all off, she learned the guy named CHRIS who promised she would be taken care of with a loaner was CHRIS PENN, the owner of Penn Toyota. She asked to speak to Chris since he is the one that told her she would have a loaner and they told her "Chris is in a meeting". WELL DONE CHRIS. YOU JUST LOST A LOYAL CUSTOMER!

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Recommend Dealer
No
Employees Worked With
CHRIS PENN
July 14, 2017

"Fine Customer Service When Purchasing Auto and Servicing Car"

- car

Penn Toyota is a staple dealership in this area (Nassau County, Greenvale, NY), with a fine showroom and auto service company on the premises. My salesperson, Joni Glantz, who has sold me two Toyotas to date, is an experienced salesperson, who considers the needs and wants of her customers.

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Yes
Employees Worked With
Joni Glantz
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jul 25, 2017 -

Penn Toyota responded

Thank you for the five star rating! We love to hear back from our customers. We prioritize our customers and we can see that with your successful experience. Let us know if there is anything more we can do for you! Shereza Rahaman | Customer Relations Manager (516) 621-8600 ext 146 Shereza22@gmail.com

June 28, 2017

"Pleasurable!"

- V

Great staff. Knowledgeable, experienced, friendly. The service manager is an amazing woman, that is always on top of her technicians and satisfy the customers. Always a pleasurable experience with Penn Toyota.

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Recommend Dealer
Yes
Employees Worked With
Shereza Rahaman
Jul 13, 2017 -

Penn Toyota responded

We appreciate your thoughtful and kind review. Feel free to reach out to us if there is anything else we can assist you with. Shereza Rahaman | Customer Relations Manager (516) 621-8600 ext 146 Shereza22@gmail.com

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