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Penn Toyota
Greenvale, NY
746 Reviews
As a family owned and operated Toyota dealership for over 50 years we are proud of our many accomplishments. Penn Toyota, Where There Are No Salespeople, Just Penn Pals! Our commitment to our customers’ satisfaction is legendary. Whether you are purchasing a new or pre-owned Toyota, having repairs and maintenance performed, or selecting genuine parts and accessories, you can rely on the fact that our factory trained staff will do their utmost to make your experience pleasant and enjoyable
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 8:00 PM
Tuesday 7:30 AM - 8:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 8:00 PM
Tuesday 7:30 AM - 8:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 746 reviews
April 29, 2013
I have given this dealership and this employee the above ratings because I was extremely satisfied with my experience. I was looking for a particular vehicle which Joe assisted me in finding and provided a ratings because I was extremely satisfied with my experience. I was looking for a particular vehicle which Joe assisted me in finding and provided a very affordable price within the range in which I was budgeted. I appreciated the fact that Joe did not try to push models which I was not interested in. He was very straightforward and to the point regarding my need and the product which fit it. I will highly recommend this dealership and this sales person to anyone that inquires of a great place to find a vehicle. More
by denzie70
Employees Worked With
joe jordan
April 28, 2013
After going to a couple of dealers was not as impressed as I was with Penn Toyota and my salesman Joe Jordan. Joe showed me everything i asked for and many options. He made the car buying experience more c as I was with Penn Toyota and my salesman Joe Jordan. Joe showed me everything i asked for and many options. He made the car buying experience more comfortable and it was something that was enjoyable unlike other dealerships. He was not pushy and gave me all the time I needed, making me feel relaxed and helped me make a better decision.Penn Toyota is a wonderful place and there is no doubt that i would recommend it to my friends and family. More
by ZAlly
Employees Worked With
Joe Jordan
April 24, 2013
Andy was great to work with. Easy going, answered all of our questions and helped us pick out the right car for my family. Of course he gave us a great deal also. We would definately reccomemd Pennlrinald T our questions and helped us pick out the right car for my family. Of course he gave us a great deal also. We would definately reccomemd Pennlrinald Toyota and Andy to our friends and family. More
by lrinaldino
Employees Worked With
Andy Kolmer
April 24, 2013
This place is pretty horrible; however, I must add that many dealerships in this area are likewise. My problems here surfaced when I first went to purchase a vehicle in 2012. I was given an “out the doo many dealerships in this area are likewise. My problems here surfaced when I first went to purchase a vehicle in 2012. I was given an “out the door price” that I was told was the complete price inclusive of everything - tax, DMV charges etc. To my surprise, when I went in to purchase the vehicle the next day I was told there was a misunderstanding or miscommunication somewhere. Additional charges were being assessed. I advised the manager and rep that I was given a price that was inclusive of everything and now that was changing. I told the manager I would take my business elsewhere not because of the few hundred dollar difference but because of the broken commitment...I did! I purchase my vehicle at another Toyota dealership within a day or two. Now, I have had 5 service encounters with Toyota as regards the Toyota Care package. After a gut feeling after the second service or so I began to number my tires and note things on the vehicle to see what was actually being done relative to what was supposed to be done. On my fifth service I decided to go to Penn Toyota for convenience as it is the closest location to my house. This was the ONLY service I had done out of the 5 at this location and I proceeded with numbering my tires. After waiting about 40 or so minutes approximately I was given my vehicle back with documentation showing that the tires had been rotated and a whole host of other things done. Now, that was CLEARLY NOT the case. My tires were not rotated. My liquids were NOT topped off. Inconsistencies in my tire tread with earlier services were clear and my gut said that a whole lot more was NOT done that was checked as having been done. This dealership is definitely NOT a dealership I will go back to and I would suggest you follow suit! In addition, I called up Toyota Care's national number to complain about what I experienced and was essentially told that there is little recourse for anything as the issues are addressed through the that specific dealership. This made no sense to me and I thought it best to put this review up and look-up additional options - looking into a BBB filing and other things. I would STRONGLY recommend others follow suit with their complaints and check-up to insure they are not being defrauded as well! More
by intimategems
Employees Worked With
Andrew
April 04, 2013
James was extremely helpful, informative and patient as we worked to make the right decision on a car and the terms of a lease. I'm happy to refer others to Penn, especially to James. we worked to make the right decision on a car and the terms of a lease. I'm happy to refer others to Penn, especially to James. More
by bdgurski
January 02, 2013
First I would like to say that I am a big Toyota fan. I have been buying Toyota cars for more that 15 years and reliability has been superb. After many hours of research online looking at all mid-size SUV' have been buying Toyota cars for more that 15 years and reliability has been superb. After many hours of research online looking at all mid-size SUV's, I once again decided on a Toyota. Armed with invoice and list prices, I visited Penn Toyota and purchased a Toyota Highlander Limited. Our salesman, Tommy Kim was very knowledgeable about all Toyota vehicles. He made the process of buying a car totally without stress. Once price was agreed upon we met the business manager, Morris Sutton. Perhaps realizing that we had no interest in an extended warranty, etching etc., he simply handed us his business card and stated that if we wish to purchase anything additional to please give him a call. Since the car was not on the lot it will have to be delivered from another facility. If all goes well, I will not follow up on this review. A minor addition: The Penn Toyota facility is new and the coffee is great! Allan J More
by ajohanson
September 24, 2012
IT IS ALWAYS A WONDERFUL EXPERIENCE GOING TO PENN TOYOTA. I HAVE BEEN A CUSTOMER THERE SINCE 1998 AND HAVE NEVER BEEN DISAPPOINTED WITH THE PEOPLE AND THE QUALITY OF SERVICE ESPECIALLY THE SERVICE MANAGER J I HAVE BEEN A CUSTOMER THERE SINCE 1998 AND HAVE NEVER BEEN DISAPPOINTED WITH THE PEOPLE AND THE QUALITY OF SERVICE ESPECIALLY THE SERVICE MANAGER JIMMY MIGA AND LAURIE GUIGLIANO. THEY ALWAYS TAKE SUCH GOOD CARE OF EACH AND EVERY ONE OF THE 5 RAV 4'S I HAVE EITHER PURCHASED OR LEASED FROM THIS WONDERFUL DEALERSHIP. I WOULD NEVER BUY A CAR ANYWHERE ELSE. CHRIS PENN IS A GREAT GUY AND I SEND ALL MY FRIENDS AND FAMILY TO HIM WHEN EVER ANYONE MENTIONS THEY NEED A NEW OR USED CAR. I KNOW THE SERVICE WILL BE GREAT AND THE PEOPLE ARE FANTASTIC. More
by hschinasi
September 23, 2012
The overall place is very nice and the waiting area is nice and comfortable. The staff was very friendly. I dealt with Jimmy Miga and Laurie Guigliano. They were very helpful. Laurie is very customer frie nice and comfortable. The staff was very friendly. I dealt with Jimmy Miga and Laurie Guigliano. They were very helpful. Laurie is very customer friendly. I would recommend this dealership to family and friends. Thank You PEC Fr. Sq., NY More
by crystalamber2
Employees Worked With
Other Employees :
Laurie Guigliano and Jimmy Miga, James Miga
September 19, 2012
We purchased a new Prius 4 and the process was so easy. After choosing our car on the first visit, we returned to pick up the car a few days later. Everything was ready. Julian patiently explained all aspe After choosing our car on the first visit, we returned to pick up the car a few days later. Everything was ready. Julian patiently explained all aspects of the new car and then we went inside to effortlessly complete the paperwork. Thanks, Penn Toyota. Bheddah@aol.com More
by dbheddah
Employees Worked With
Julian Malone
September 19, 2012
My experience with this dealership this month was quite pleasant. I walked in the dealership expecting to face long waits but I was pleased with the swiftness and efficiency of my being helped. It was actu pleasant. I walked in the dealership expecting to face long waits but I was pleased with the swiftness and efficiency of my being helped. It was actually relaxing to sit in the quiet waiting room and drink a cup of coffee as I waited, since I had been running around all day. The staff was excellent and friendly, Jimmy Miga was very helpful in assisting me. I get my car serviced regularly and have yet to encounter an unpleasant experience. Laurie Guigliano is also very polite, and I noticed that the whole staff always shows concern for any issue you may have. More
by cdunklin111
