Penn Toyota

Dealer has some serious integrity issues. In short, we negotiated a sale out of state but they failed to disclose 2 issues. When I got the dealership travelling from Colorado I was really surprised to see negotiated a sale out of state but they failed to disclose 2 issues. When I got the dealership travelling from Colorado I was really surprised to see the issues. Long version: We bought a Sienna from out of state. We negotiated the deal over the phone and were told many times the vehicle was ok and no problems with it. When I arrived after travelling from out of state I find bad scratches on the front bumper and a quarter size crack on the windshield. Obviously it is a used car but I don't have issues with the problems HOWEVER I do have issues with the fact they failed to mention these issues before I was there and during the pricing negotiation. They should have just been upfront about that in the first place. They offered a $250 to repair the bumper of course at a renogiation. They failed to mention a $200 USED purchase coupon offer we found out they were running on their website after I got home with the vehicle. Buyer beware. More

Rob is by far the best salesman to deal wwith. Our purchase of a preowned certified rav4 was worry free and smooth. Rob is the salesman to see ! purchase of a preowned certified rav4 was worry free and smooth. Rob is the salesman to see ! More

I bought my new Toyota Corolla S from Robert. He was very patient with me and talked me through the whole process. He made buying a new car as easy as it could be. He was very understanding and spent very patient with me and talked me through the whole process. He made buying a new car as easy as it could be. He was very understanding and spent a great deal of time with me. I would recommend him and Penn Toyota! More

I did not have a list of dealer cost pricing, but was using the MFGR window sticker as my base reference. I was given a price lower than the window sticker price and also offer the manufacturers incentiv using the MFGR window sticker as my base reference. I was given a price lower than the window sticker price and also offer the manufacturers incentive of $1000 off even through it was not clear that a manufacturers incentive was in affect at the time of delivery. I received the vehicle with only the extra that I wanted. My wife and I were very satified with the whole nogotiation process. Extra features were not force on us and we walked away feeling very satified with the way the sales person ( Joni) handled herself. She took her time and was very through with the determining the extras that we wanted. After the vehicle was ordered,She kept us informed as to the expected delivery date. More

My salesperson Joni Glantz was professional and knowledgeable. All questions were answered and all pertinent information was given. Whole experience was easy and pleasant. Management was helpful knowledgeable. All questions were answered and all pertinent information was given. Whole experience was easy and pleasant. Management was helpful and courteous as well. More

This is our second time purchasing a new vehicle at Penn Toyota. Robert Piraino and Tommy Kim truly made the difficult experience of purchasing a vehicle a piece of cake. We were treated very kindly, and Toyota. Robert Piraino and Tommy Kim truly made the difficult experience of purchasing a vehicle a piece of cake. We were treated very kindly, and both Robert and Tommy answered all our questions and concerns, and both seemed quite knowledgable, and proud, to stand behind a Toyota product. They were on top of everything. At the time of delivery, they both reviewed the vehicle with us. It was done at the end of a busy day on a Saturday and we never felt rushed. We are Toyota fans, and always have two parked in our driveway at all times. We have returned to this dealership a second because of our excellent experience from the first time. Penn Toyota is a Class A, top notch operation and, as a consumer, I really appreciate who they are. As you can see, I would not hesitate to purchase again from them and would recommend them highly in every regard. More

When I went to penn toyota, and met Robert, he explain me for every single details price and options for the car, I have to say he is one of the honest sales person I ever seen. I tried to get the Toyota Ra for every single details price and options for the car, I have to say he is one of the honest sales person I ever seen. I tried to get the Toyota Rav4, but I saw another vehicle which was match with my budget. I suggest him to everyone to buy or lease car. Thanks Robert. Jay More

Great Dealership, we have purchased three of our last four cars from them over the last ten years. We highly recommend Penn Toyota to anyone we know looking for a car. four cars from them over the last ten years. We highly recommend Penn Toyota to anyone we know looking for a car. More

He was warm & Friendly, extremely informtive, He was warm & Friendly, extremely informtive, extremely detailed as to Avalon'e attributes, reassuring, calming (I am 80 years old) explained every He was warm & Friendly, extremely informtive, extremely detailed as to Avalon'e attributes, reassuring, calming (I am 80 years old) explained every button on dashboard and seats, Not lazy but extremely patient even though it was past closing hours. Made it very easy for us to drive the car out. All papers were explained thoroughly before being handed to us and even supplied MVB paste attachments to replace my Easypass from my Acura on to new windshield. We had been to Huntington first andlooked at the Avalon in Showroom. Never got to speak to a salesman. In Westbury, we actually drove the car. My feeling, while enjoying the drive, the salesman appeared to feel as if the car would sell itself. Made no attempt to show how varous buttons worked-simply described his answers rather than demonstrate one or two of them. Not so with Robert. He spent a couple of hours with us before we left the showroom. Our last car was an Acura TL. I will never understand why we went off Toyota after owing my prior 2 cars each being a Toyota Cressida. My last Cressida came from Penn Toyota. When my lease is up after 3 years, I will certainly return to Robert Piraino. More

So often we grouse about the transactions we conduct So often we grouse about the transactions we conduct during our lives I thought I would take the time to write a positive piece about our favorite So often we grouse about the transactions we conduct during our lives I thought I would take the time to write a positive piece about our favorite process the purchase of an automobile. I’ve purchased or leased over 10 vehicles in my 50 years of driving ranging from Luxury vehicles, SUVs, trucks, sports cars, to economy models. I can say unequivocally that most of those transactions were mildly unpleasant at best and downright intimidating at worst, until I worked with the staff at Penn Toyota in Greenvale, NY. From the moment I placed a request a quote at the Toyota.com web site to picking up the vehicle on Saturday October 30 (not a great day to take delivery of a new vehicle) ever step was handled with professionalism. Less than an hour from the time I requested the quote I was contacted by Mr. Tom Montelli Manager of the Business Development Center (BDC). Tom took me through several scenarios of financing possibilities, option package combinations that gave me more bang for my bucks, and answered any and all questions that I had. He then checked Penn’s and other Toyota dealers in the area unlit he found the exact vehicle that I desired. No settling for a different color or substitute option packages that cost just a little more the exact vehicle. At that juncture Tom informed me that Joni Glantz, one of the senior sales people, would contact me as soon as the vehicle was available for delivery. Two days later Joni called me to set up a delivery time and date. She went over all the items that I would need to bring when I picked up the vehicle. Confirmed the amount of the down payment I needed to bring. Set up a plate transfer with my insurance company in a conference call. In an hour she confirmed that she had new insurance cards valid for the pick-up date and asked how many folks were coming with me so she had the correct number of chairs available. When I arrived at noon Joni was waiting. She briefly showed me my vehicle color, interior materials and option packages on board. She then escorted me to her business manager Morris Sutton to review and execute all the paperwork. Again the process was completely professional. Morris reviewed additional options items I might wish to purchase, but there was no pressure to accept any of the offers. Each Document was briefly explained and signed. Morris answered any questions I had and the process was completed in less than 20 minutes,(in my experience that is a speed record). Joni then took me to my vehicle and went over every function and option on the vehicle until I was confident that I could operate every knob and switch in the vehicle with confidence. I was then introduced to Lori and Joni went back to the showroom. Lori explained the new Toyotacare product which is free for 2 years. She then conducted a brief interview to insure that my delivery experience was up to Penn’s standards. Joni then took me back to my new vehicle and we parted company (in the snow). The entire process took a about an hour. Funny that as I was finishing this Joni called me to see if I was enjoying my new vehicle and asked if she could do anything for me. If all dealers operated as Penn Toyota does even in the middle of a complete renovation and in a snow storm the automobile industry might get the respect they have long desired. More