Penn Toyota

Being that it was my first time purchasing a used car, I was petrified with how my experience would be in a car dealership. However all that changed when I stepped into Penn Toyota. I cannot emphasize ho was petrified with how my experience would be in a car dealership. However all that changed when I stepped into Penn Toyota. I cannot emphasize how GREAT their staff is. Especially their sales person Tommy Kim (totally awesome!) He is extremely patient, very knowledgeable, caring and honest. He didn't try to pressure me to buy like how some other dealers would. Tommy went through every single detail with me and left no question unanswered. Truly amazing customer service. Because of him I got a great deal and was able to take home my baby with a huge smile on my face. Thank you Penn Toyota, you shall be seeing me again! More

Ryan Fernandez was a pleasure to deal with, very helpful and low key which I value, price was OK and when I came across a sharper price they acccommodated me. I had visited two other dealers in the area, n and low key which I value, price was OK and when I came across a sharper price they acccommodated me. I had visited two other dealers in the area, neither one had inventory of the LE model and they were from the "take it or leave it'" school with virtually no give on price, and I wasn't being a pig with either of the other dealers. Penn came across as wanting to do business, and they had cars in stock. Excellent experience overall. More

I love my new toyota corolla. Robert was very helpful and professional throughout the whole process. He explained everything clearly and was very straight forward. I particularly appreciated his patien and professional throughout the whole process. He explained everything clearly and was very straight forward. I particularly appreciated his patience while we negotiated a price. I asked for the car's interior and exterior to be touched up before pick-up and he made sure it was completed. I would definitely recommend working with Robert and Penn Toyota. More

Okay, I bought what was supposed to be a certified pre-owned Toyota Camry. We agreed on a price, and then they tried to sneak in some extra service fee for $75, which they notified me about after we pre-owned Toyota Camry. We agreed on a price, and then they tried to sneak in some extra service fee for $75, which they notified me about after we had signed all the paperwork and were waiting at the dealership for hours, and were too tired to argue. I refused to pay it. Two months later, I took it in b/c the tire light was on, and the tire sensor had to be replaced. However, they also found that the sold me the car and the recall work hadn't been done on the car. Aside from this being an illegal sale due to the lack of recall work, they let me drive off with my 4 month old baby in the back seat - which is just awful. I tried contacting the dealership 5 or 6 times to address the situation, and they never called me back. Now, we are in June, I took the car in b/c other dashboard lights started flashing. And of course, I find out that the brake pads need to be replaced (after just 6,000 miles of driving) - which cost me $600. The brake pads are required to have less than 50% wear per the 160 point inspection. Given all these issues, the bottom line is that it is clear to me they did not do the 160 point inspection on this car, and I continue to pay for it. I traded in a 2005 Toyota and didn't have to put a dime into it - this has been a really frustrating experience. UPDATE Since the original posting, Penn Toyota contacted me and worked with me over the last several weeks to successfully resolve the situation. I know feel confident that the vehicle is safe, and that I got a fair deal. Penn Toyota is clearly committed to customer service, and my experience was surely a rare exception. More

Joni has given us prompt attention from test drive to finalizing the sale. She is curteous and straight to the point and very efficient in all the paper work such us getting our insurance transferred t finalizing the sale. She is curteous and straight to the point and very efficient in all the paper work such us getting our insurance transferred to the new car. She even changed the license plate for us. She explained all the functions in the car and showed me where the spare tire is. She never said "check out the manual if you don't understand" but she said "please call me anytime if you need help with the car". The customer service of Penn Toyota is excellent. Everybody there is friendly and helpful. The manager is great too. My husband and I are so happy because everything went on so smoothly from start to finish and Penn Toyota has the best price. More

It was the best car buying experience I ever had and I would recommend all my friends to buy from penn Toyota .I'm going to tell my mom that penn Toyota is awesome would recommend all my friends to buy from penn Toyota .I'm going to tell my mom that penn Toyota is awesome More

My experience at Penn was top notch. I didn't realize how terrible my previous experience and another dealership was until I bought a car at Penn. I was not looking forward to buying a new car because my las terrible my previous experience and another dealership was until I bought a car at Penn. I was not looking forward to buying a new car because my last car salesman was so awful. I have to say that David was never pushy, very professional, and seemed so eager to get me into the car that I wanted. He gave me a great price on my trade in and went above and beyond what I would consider to be "customer service" by giving me free door and wheel safety trim while my car was being fitted for door moldings (an after market add on). He felt bad that I had to wait a few extra minutes at their lovely service lounge so he had all that extra trim added as a surprise. I have to say, it really made my day. So if you are looking for a Toyota and need a salesman that is a real professional (and a true gentleman), contact David Salkin at Penn Toyota. More

I came to Penn looking to purchase a preowned certified car. I was also looking to change from a sedan to a larger suv. I was greeted with a friendly smile and explained what I was looking for, my price ra car. I was also looking to change from a sedan to a larger suv. I was greeted with a friendly smile and explained what I was looking for, my price range, and my concerns for changing from driving a small sedan to a larger vehicle. I am currently in graduate school so price was very important. From start to finish I felt that I was given accurate info with great prices that never changed from their quotes. Being a woman shopping for a car can be a real hassle, but at Penn I was treated fairly and did not feel like I was getting taken advantage of. I would definitely recommend Penn for anyone looking for a reliable, great priced vehicle from a friendly knowledgeable staff. More

The dealership was very friendly and answered all questions honestly. They try to get you the best deal possible, there are no tricks or games. It was a quick and easy process. Robert provided excell questions honestly. They try to get you the best deal possible, there are no tricks or games. It was a quick and easy process. Robert provided excellent customer service by showing us the vehicle, explaining how everything works, and offering a test drive. More

I have never submitted a review for publication previously. However, based upon my recent experience in leasing another car from Penn Toyota after comparison shopping at a Subaru and Honda dealersh previously. However, based upon my recent experience in leasing another car from Penn Toyota after comparison shopping at a Subaru and Honda dealership, Penn Toyota has the best sales and management staff I have worked with. Joni Glantz patiently and intelligently answered all of my questions and even called me on her day off because of my travel schedule. Christopher Penn helped make our lease payment more affordable with incentives and also made the return of my prior leased Toyota convenient. This dealership is very profesionally run and the service department has always accomodated my family's hectic schedule and given us terrific service. Based upon the terrific driving experiences I have had in purchasing and leasing three different model Toyotas from Penn Toyota in the past nine years, I will continue to do so in the future and also recommend them to my family and friends. More