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74 Reviews of Penn Toyota - Service Center
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September 18, 2017
Top notch service of my toyota corolla I own a 2008 Toyota Corolla. Feeling frustrated with a noise after tires were installed by a local shop, and which they could not figure out I brough I own a 2008 Toyota Corolla. Feeling frustrated with a noise after tires were installed by a local shop, and which they could not figure out I brought my car to Penn Toyota. Rohan was the service coordinator that I initially met with. He was professional and very respectful regarding my concerns. After a couple of hours Rohan told me that they would need to keep the car to really figure out the problem and offered me a car so that I would not be inconvenienced that next day in getting to work. I was shocked at this kindness. I knew that this was a policy with luxury cars, but did not think I would be treated with the same courtesy with my 2008 Toyota, Additionally, the mechanic Daut drove with me for a few miles to make sure he could hear the noise. Daut was very patient and I felt that he and Toyota would resolve my issue. I also spoke with the manager, Shereza who reassured me that they would do every thing possible to resolve my issue. The next day my car was ready, the issue resolved and the charges for the repair were very fair. I no longer fear getting "ripped off" for repairs both as a consumer and as a woman. More
by violet58
Employees Worked With
Rohan,Daut,Shereza
Helpful September 06, 2017
Awful Customer Service!!! My wife had a service appointment (oil change) on Saturday morning (9/2/17) for a minivan. They said she would be the first appointment and would be My wife had a service appointment (oil change) on Saturday morning (9/2/17) for a minivan. They said she would be the first appointment and would be out of there with in the hour. She got to the appointment on time and waited for 2 hours until she talked to service and learned they still didn't start working on her car. She asked for a loaner so she can leave but they didn't have any available. They also told her there was a recall and would need to keep the car for a few days. She decided to take the minivan home without having the oil change done and made an appointment to have the recall and servicing done on Wednesday (9/6/17). A man by the name of CHRIS told her she would have a loaner waiting for her so when she comes back on Wednesday. Guess what? She went back and took all the baby seats out of the minivan so she could put them in the loaner. They told her they were out of loaners, AGAIN. To top it all off, she learned the guy named CHRIS who promised she would be taken care of with a loaner was CHRIS PENN, the owner of Penn Toyota. She asked to speak to Chris since he is the one that told her she would have a loaner and they told her "Chris is in a meeting". WELL DONE CHRIS. YOU JUST LOST A LOYAL CUSTOMER! More
by tleonard
Employees Worked With
CHRIS PENN
July 14, 2017
Fine Customer Service When Purchasing Auto and Servicing Car Penn Toyota is a staple dealership in this area (Nassau County, Greenvale, NY), with a fine showroom and auto service company on the premises. My sale Penn Toyota is a staple dealership in this area (Nassau County, Greenvale, NY), with a fine showroom and auto service company on the premises. My salesperson, Joni Glantz, who has sold me two Toyotas to date, is an experienced salesperson, who considers the needs and wants of her customers. More
by car
Employees Worked With
June 28, 2017
Pleasurable! Great staff. Knowledgeable, experienced, friendly. The service manager is an amazing woman, that is always on top of her technicians and satisfy the c Great staff. Knowledgeable, experienced, friendly. The service manager is an amazing woman, that is always on top of her technicians and satisfy the customers. Always a pleasurable experience with Penn Toyota. More
by V
Employees Worked With
Shereza Rahaman
April 29, 2017
Happy with service from Joni and sales team Joni ,Morris and Frank were very helpful I purchasing my IA and answered all my questions Great experience will go back again recommend the knowledg Joni ,Morris and Frank were very helpful I purchasing my IA and answered all my questions Great experience will go back again recommend the knowledgeable staff they all stayed late for me when I purchased my car More
by Toyota1
April 29, 2017
Quick, Clean, and Reasonable The Service Center at Penn Toyota is excellent. I would never take my car anywhere else. Staff are friendly, courteous, and very knowledgeable. The The Service Center at Penn Toyota is excellent. I would never take my car anywhere else. Staff are friendly, courteous, and very knowledgeable. The waiting area is clean, comfortable, well-lit, spaceous, and they even provide free coffee and a large-screen television. They provide an explanation for what is needed, why it is needed, and recommendations for future care. They may be more expensive than some local service station, but as the saying goes, "you get what you pay for." If you have a quality vehicle and you want it to run properly and last a long time, do all your servicing at Penn Toyota.. More
by Harry
Employees Worked With
March 07, 2017
Don't care about customers at all! Terrible customer service. Made an appointment 2 months in advance for them to order a part. After waiting 3 hours I was told that they didn't have th Terrible customer service. Made an appointment 2 months in advance for them to order a part. After waiting 3 hours I was told that they didn't have the part. EVEN AFTER CALLING to make sure that they had it! I had to come in early the next morning to wait another 3 hours. You think after they messed up they would try and do something to keep my business but I'll definitely be taking it elsewhere More
by Annoyed customer
Employees Worked With
Not sure of the name
February 16, 2017
Easy experience Went in for a recall repair and worked with Andy Girdhari, who was very friendly and quick. He made the process simple and efficient. I dropped the ca Went in for a recall repair and worked with Andy Girdhari, who was very friendly and quick. He made the process simple and efficient. I dropped the car off at around 9 in the morning and picked it up around 4 for two recall repairs plus a general check up. Andy was even more energetic and amiable when I went to pick up the car. Cool guy. Only issue was that the service guys left my hood open, which is understandable because the primary latch is really fickle/corroded from age and usually a pain in the butt to close. But it would have been nice if they had let me know, considering I hopped on the highway right after. More
by derkangchu
Employees Worked With
Andy Girdhari
November 09, 2016
Upgrade 2016 I came in to Penn Toyota to have my previous car service and while waiting I spoke to Mike Fox about upgrading. Mr. Fox was amazing from the beginnin I came in to Penn Toyota to have my previous car service and while waiting I spoke to Mike Fox about upgrading. Mr. Fox was amazing from the beginning to the end of the process that was extremely fast. He was able to find me a much better car with all the bells and whistles and extremely LOW mileage and was to my satisfaction. Mr. Fox proceeded to introduce me to Nick (finance) who work diligently with myself and the banks to get me the best possible numbers that I could ever ask for. Last but certainly not least Andy (Service Advisor) ensure me that I was making a better choice by upgrading by informing me of the pros and cons between the vehicles. Mr. Fox made himself available even staying late to accommodate me. He kept the lines of communication open at all times and going above and beyond to ensure my satisfaction. I definitely recommend Penn Toyota Mike Fox, Nick (finance) and Andy (Service Advisor). You guys are great!!!!! Thank you for everything More
by Maysh416
Employees Worked With
Nick (Finance) and Andy (Service Advisor), Mike Fox
October 23, 2016
Service Disaster I will never bring my car to Penn for service again. I was lucky to get a flat tire. That's when I discovered that at my last service they did not tig I will never bring my car to Penn for service again. I was lucky to get a flat tire. That's when I discovered that at my last service they did not tighten the lug nuts on one of my tires and 2 lug nuts were missing. That tire could have come off while I was driving. If that happened on the LIE at high speed it could have been a fatal accident. This was the second problem I had with the service department. The first one they damaged my door and didn't bother to mention it. I discovered it later and the service manager Jimmy agreed that the only way it could have happened was when the car was on the lift. Since they agreed to pay for the damage I gave them a second chance. Big mistake. Never again. More
by Prius2012
Employees Worked With
Service department
