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Penn Toyota - Service Center

Greenvale, NY

4.4
74 Reviews

74 Reviews of Penn Toyota - Service Center

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October 08, 2016

Worst possible customer service The customer service at Penn Toyota is absolutely horrifying. I was trying to reschedule my next service appointment and one of the representative sta More

by Toyota2016
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Laurie Guigliano
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2016 -

Penn Toyota responded

Thank you for giving us the opportunity to service you. As a customer you are extremely important to us and we don't take feedback like this lightly. Please contact us immediately because we would like to understand the situation. We will make sure this does not happen in the future. We understand your time is important and for that we thank you for taking the time to write to us. Shereza Rahaman | Customer Relations Manager (516)621-8600 ext 146 Shereza22@gmail.com

September 25, 2016

Very positive experience We traded in our 13 year-old Camry for a new one in August. Salesman Michael Fox was a pleasure to work with. When we returned last week for our first More

by Muriel Pfeifer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Fox
Sep 27, 2016 -

Penn Toyota responded

Thank you so much for your positive and thoughtful review about Michael! We are happy to hear of your wonderful experience. Let us know if we can be of further assistance! Shereza Rahaman | Customer Relations Manager (516)621-8600 ext 146 Shereza22@gmail.com

September 19, 2016

Dominick is very patient, friendly and knowledgeable. He answered all my questions re what needed to be done. When I told him I could not wait 5 hours for car More

by Judyjudy
Recommend Dealer
Yes
Employees Worked With
Dominick R
Sep 21, 2016 -

Penn Toyota responded

Thank you for the 5 star rating! We are happy to hear how well our staff treated you. Please contact us if there is anything more we could do for you. Shereza Rahaman | Customer Relations Manager (516)621-8600 ext 146 Shereza22@gmail.com

September 04, 2016

Excellent service Michael Fox made my car buying experience so easy. I highly recommend him as he goes out of his way to make sure you are a happy customer More

by Jersey2015
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Fox
Sep 06, 2016 -

Penn Toyota responded

Thank you for taking the time and leaving us a five star rating. We are pleased to hear our staff did such a great job. Shereza Rahaman | Customer Relations Manager (516)621-8600 ext 146 Shereza22@gmail.com

August 29, 2016

Vehicle Exchange Michael Fox was so easy and wonderful to deal with. I was able to get a new 2016 Rav 4 7 months earlier rather than wait till current lease ended in More

by Jennifer Wick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Fox
Aug 30, 2016 -

Penn Toyota responded

We appreciate that you took the time to leave us a review. Our team does their best to make sure every customer that comes in is taken care of. Congrats on your new Rav4! Let us know if there is anything more we could do for you! Shereza Rahaman | Customer Relations Manager (516)621-8600 ext 146 Shereza22@gmail.com

August 10, 2016

Great people & service I've dealt with Laurie for over 8 years...since my first Toyota...she's always been very helpful and accommodating when I call to make an appt and com More

by Sandy
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laurie Guigliano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2016 -

Penn Toyota responded

Thank you so much for your positive and thoughtful review about Laurie! We are happy to hear of your wonderful experience. Shereza Rahaman | Customer Relations Manager (516)621-8600 ext 146 Shereza22@gmail.com

May 21, 2016

Daniel Glasser's professionalism was extraordiary Penn Toyota has been my home for buying cars since 1986. The staff has always been the best. I have always felt I could rely entirely on what I was to More

by don123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Glasser
Jun 06, 2016 -

Penn Toyota responded

We can't thank you enough for your continuing loyalty to us for the past 30 years! We will continue to improve our services to keep satisfying both you and future customers, and we certainly hope to see more of you in the years to come. As always, give us a call if there is anything else we can assist with!

May 04, 2016

What a pleasure to have a car serviced here. I work with Dominic Russolello who is patient and professional. He never recommends unnecessary maintenance and is reliable with his estimates and the More

by ladydoc50
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dom Russolello
May 25, 2016 -

Penn Toyota responded

Thank you very much for your feedback about Dominic and our service department! We know getting your vehicle serviced can be a pain sometimes, but we're glad to hear we make it a pleasant experience for you. We look forward to working with you again!

April 12, 2016

Prompt, Persistent, Pleasant and Absolutely Professional Kelly Yngstrom was my initial sales rep and pulled together a team to help me buy my first Toyota Prius. This entire dealership has continued to provi More

by CantorBear
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Fox, Frank Ubriaco, Andy Kolmer, Morris Sutton, Kelly Yngstrom
Apr 19, 2016 -

Penn Toyota responded

Thank you for the kind words about our team here at Penn Toyota! We also look forward to having a great and long-lasting relationship with you. Please give us a call if there is anything else we can assist with. Penn Toyota

February 23, 2016

Relationship I have bought from Penn six vehicles for three drivers over a period of about 25 years. We purchased the first vehicle new, the second one, used. Wh More

by luvmy4Runner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laurie Guigliano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2016 -

Penn Toyota responded

Thank you for the review and feedback. It's certainly been a pleasure working with you over the years, and we hope we can continue to serve you and your family for many years to come.

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