Penn Toyota - Service Center

This is my first experience at this dealer for service. I just switched from another dealership (Millenium Toyota)as I had grown tired of their poor customer service and very poor quality of work. My experi just switched from another dealership (Millenium Toyota)as I had grown tired of their poor customer service and very poor quality of work. My experience at Penn Toyota was excellent! Even though I only had an inspection done Larry was warm,friendly and very personable.They are presently under construction but I felt they went above and beyond to make the customers as comfortable as they could. I presently own 2 toyotas and will be bringing both cars to Penn Toyota for service from now on. More

I have purchased 4 Rav 4's from Penn Toyota and have sent at least 25 people to the dealership. I would not go anywhere else. The service is exceptional. The service manager, Jimmy Miga is the best! He is th at least 25 people to the dealership. I would not go anywhere else. The service is exceptional. The service manager, Jimmy Miga is the best! He is the greatest. He knows how to take care of his customers. Laurie who is part of the team in the service dept is also an asset to the dept she is always willing to help everyone and you always see her and Jimmy running around making sure everyone is taken care of. It is always a pleasure dealing with a dept that is run by such efficient people. Keep up the good work!!! More

My husband and I came in for an oil change on our 2005 My husband and I came in for an oil change on our 2005 Scion Xb, but were advised that the belts were very worn, needed to be replaced and that it w My husband and I came in for an oil change on our 2005 Scion Xb, but were advised that the belts were very worn, needed to be replaced and that it would take approximately 45 minutes to an hour. As we had not eaten lunch we inquired as to where we could get something to ear. Not only were we informed of several restaurants in the area, but we were driven to the nearby restaurant of our choice. After lunch, as it was a nice day, we walked the several blocks back to the dealership and were met with "why didn't you call for a return ride?". We thanked the staff and explained that we enjoyed the walk. Our car was ready when we returned and we paid the bill and left. Everyone in the service department was friendly and knowledgeable and even went out of their way for us. More

Re: 05 Avalon Purchased in 06.Just hit over 100,000 miles, Hoping for another 100,000. I have been servicing my car at Penn for years; getting oil changes and various repairs through out the years. My miles, Hoping for another 100,000. I have been servicing my car at Penn for years; getting oil changes and various repairs through out the years. My car is in execellent condition thanks to the wonderful crew at Penn. They listen to what you have to say and then act upon the problem. This month I really had a set back with my car. Even though this problem was huge to me, Penn was right there to help me and fix my problem. I will always be thankful and will continue to go to Penn for repairs. Bill ( Service Tech) was extremely helpful and explained things so I understood what was going on. Laurie (Administrative) was extremely professional. More

Jimmy was great to work with and the car was ready when promised. He was especially helpful and courteous before and after our visit. We would recommend Penn Toyota, and specifically Jimmy Miga, the servic promised. He was especially helpful and courteous before and after our visit. We would recommend Penn Toyota, and specifically Jimmy Miga, the service manager, to anyone that needs service on their Toyota. More

Average 2 hour wait time for oil change. Service department was not busy. Simply put its not worth your time even if its free. They simply do an oil change, the multi-point inspection a joke. The department was not busy. Simply put its not worth your time even if its free. They simply do an oil change, the multi-point inspection a joke. The mechanics just check off a piece of paper on the side not even near your car. To sum it up, just a bunch of clowns....oil change for 2 hour while you wait...Never again on their service department...never again on Toyota More

Have been buying cars for the last 60 years and this is the only dealership that took a personal interest in my problem. They went as far as having the tech and the Toyota representative explain to me the the only dealership that took a personal interest in my problem. They went as far as having the tech and the Toyota representative explain to me the reasons for my concerns. They went out of their way to make sure we understood whey we were experiencing what we thought was a problem. More

Previously had some difficulties with service department in the past. However, recent experience much better and am hopeful going forward. Sales dept. great and helped enhance the service experience. The in the past. However, recent experience much better and am hopeful going forward. Sales dept. great and helped enhance the service experience. The salesman is extremely knowledgeable about the vehicles and interested in my satisfaction. Love the Prius. More

My 2007 Avalon needed the 1 year service (14,000) miles, they sold me $400. worth of work I didn't need. I get the car home and the dash lights up like christmas Check enging VSC and more. I call they tell they sold me $400. worth of work I didn't need. I get the car home and the dash lights up like christmas Check enging VSC and more. I call they tell me they must have left it in "test Mode" I bring it back They tell me now an O2 sensor is bad and I'll have to leave the car. After much talk they get a xxx econo box, it's check engine light was on too. I bring them a car that's got no problems, they break it, I have to make two more trips back, I lose use of the car for 4 days and they offer to change the oil next time for free. I may be picky but that's not customer service. More

Seth Lawrence and Jimmy Miga led a team of mechanics that completely restored my 1985 Toyota Land Cruiser that had been sitting, rusting, in my driveway for 12 years. They worked for almost 41/2 months on completely restored my 1985 Toyota Land Cruiser that had been sitting, rusting, in my driveway for 12 years. They worked for almost 41/2 months on the car, taking it apart, piece by piece, evaluating what was working, what wasn't working. They put hundreds of hours into it, much of it, I suspect, they never charged me for. They arranged for the body work, they helped me pick and fit new tires and rims. They had it detailed. Seth test-drove it for a week, and wouldn't let us have it back until it was in "like-new" condition. It's beautiful, runs great, and we love it. Thank you, Penn Toyota. Now, if I can convince my husband to let me do it, I want them to do the same to a 1982 Land Cruiser that's still in the garage. More