Pensacola Honda

I made two mistakes with Pensacola Honda service department. The first mistake was when I needed repair on the Anti-lock brake system. Diagnosed problem myself but did not have the proper tools to department. The first mistake was when I needed repair on the Anti-lock brake system. Diagnosed problem myself but did not have the proper tools to repair it myself. Brought my car in and told them EXACTLY what needed to be replaced. I had called the day before and got pricing and estimated time of 2 hours for repair, so I was going to wait in the waiting area. After 6 hours I was told that they could not get the ABS to work. They also said that they had found other problems in the system and they would need to order those parts. I should have left then but decided that I could have missed something in my diagnosis and told them to proceed. Two days later they still could not get it fixed. I asked to look at the list of replaced parts and saw that they had not replaced the item I told them to replace. Once they did replace it, surprise, the ABS now worked. They then tried to charge me for all the labor and parts I did not need. They only relented and charged for only the parts I told them to replace after much debate. When I got in the car to leave, the brake pedal went nearly to the floor when I pressed on it. I asked if they had bled the brake lines. The mechanic said he did but I made him do it again. Twice. Still did not feel normal. Bled the lines myself when I got home and was able to remove the rest of the air. Felt normal after I did what they were supposed to do. The second mistake was thinking that maybe I had just gotten a bad mechanic the first time, so I tried again when one of the seals on the steering linkage started leaking. They said they did not replace seals and would have to replace the entire rack and pinion. Should have left that time too. Now the steering has so much slop that driving in windy conditions or uneven roads is nerve racking. The car no longer handles as before, but yet they insisted that all cars have slop in the steering. Two strikes and I'm out of there. More

I see that Pensacola Honda has received bad reviews. However, I had only good experiences with them. I bought my second car from them last week . Jeannie was friendly, and patient. My husband is buying However, I had only good experiences with them. I bought my second car from them last week . Jeannie was friendly, and patient. My husband is buying his next car from them as well. I would definetly recommend them. More

i purchased a used honda odyssey a week ago and the transmission is gone the car is stuck in second gear. I spent my entire day being given the run around, " i will see what i can do, i'm gonna talk to transmission is gone the car is stuck in second gear. I spent my entire day being given the run around, " i will see what i can do, i'm gonna talk to the used car manager, i will call you back, they are not picking up..." i finally get ahold of the used car sales manager and he said to me that they check and service all vehicles before they are put on the lot for sale, yet when my husband and i checked the transmission fluid in the van we just purchased it was below the first the line low barley had any and all he said was o well it must of leaked out!! there is no leaks in the van we have had it for a week and parked it in the same spot and not one drop... i see now why so many people hav ebeen giving pensacola honda bad reviews! I will not send anyone looking for a car to them! NEW OR USED! More

I purchased a 2006 Honda CR-V from Pensacola Honda on a Saturday, and it broke down the next day, and I was told by Pensacola Honda it needed a new transmission. They told me there was nothing they could d Saturday, and it broke down the next day, and I was told by Pensacola Honda it needed a new transmission. They told me there was nothing they could do about it, and that they were done with the transaction. They will not return my phone calls or emails. This is a 14,000 dollar car with only 80,000 miles on it. More

Changed price after deal struck, by $900 more, I tried to verify the reason they gave me for the additional expense with three other local dealers, all other dealers said it was bogus, but I wanted the car a verify the reason they gave me for the additional expense with three other local dealers, all other dealers said it was bogus, but I wanted the car anyway. Went to my bank to get financed, they called the branch manager three times that day to verify I was approved, but I had to come in the next morning to pick up the check from the bank. 9am - at bank getting check and was called by the dealer "We are sorry to say this, but your vehicle is out on a test drive, if that guy doesn't buy it by noon - the truck is yours." I was flabbergasted!!! We had a deal on the table and a signed purchase order and someone else was driving my truck on a test drive?!?!? AND they had until noon to decide to buy?!?! - Called at noon, other guy wanted to buy the vehicle and they were given until 2pm to finalize finances - WOW, I was blown away. FINALLY I was called to say the other guy couldn't get the money and to come on in with my check - I should have walked away, I know, but I wanted the truck badly - and I wasn't disappointed - the truck was under priced and beautiful - Dealer forgot to get my deposit, and due to the price change, I wasn't sure if I still had to pay one, but three days later finance guy is blowing up my phone (mind you, I am out of town on business in my new truck) and threatening me that the dealership will not cash my finance check, nor pay off the loan on my trade vehicle unless I come in that second with my down payment. I had to get a replacement worker to switch with me so I could handle it - done. I asked to talk to the General Manager when I came in with the check and was told absolutely - when I come in 15 minutes later, no GM - he is out of town - here is the same manager that I have a bit of an issue with. Two weeks later my paperwork is still held up at the dealership and no tag is forthcoming - talked to the lady in registration/tag dept. she has no idea why my paperwork is being held up. BTW - the down payment check was cashed, and cleared three days later and already my first payment is due on loan in less than three weeks - NEVER again at this dealership. More