Penske Buick GMC Of Cerritos

Dealership is a respectable business the man who helped me out that day is 100% the best me out that day is 100% the best More

Stephanie Villegas was a great service advisor very attentive ans responsive. I wish I wish I could say the same for the 2 men that were there locked in their service booth, ignoring clients as they wa attentive ans responsive. I wish I wish I could say the same for the 2 men that were there locked in their service booth, ignoring clients as they waited to be greeted by someone. I get that every service advisor has their own clients but, the least they could do is come out a greet people as they arrive and at least try to check them in of their co-worker is busy. Absolutely no sense of teamwork was shown by them. that’s is definitely something that should be addressed. More

Camille Soto was an excellent sales representative. She answer all my questions, listened to my request, and made me feel comfortable during the purchase of my new car. She was easy to trust because of She answer all my questions, listened to my request, and made me feel comfortable during the purchase of my new car. She was easy to trust because of her kindness and professionalism. She made my children feel comfortable and kept them entertain with snacks and coloring supplies. More

Great customer service called to let you know when your truck is ready. The girl Stephanie down there is on top of her game. These are The kind of employees that you should look up to great service great g truck is ready. The girl Stephanie down there is on top of her game. These are The kind of employees that you should look up to great service great great and everything More

I came into the GMC. Stephanie took care of me. She’s a really good employee. She has great customer service detail in detailed oriented. I will definitely Come back spec Stephanie took care of me. She’s a really good employee. She has great customer service detail in detailed oriented. I will definitely Come back specially because they have a nice lounge with chargers and coffee and if you like, you can also buy things at the vending machines, clean restrooms, clean environment More

Rude and poor customer service from the check in and check out employee. Very disappointing experience. He had already closed his station and was upset at us for coming in at 1715. We declined to replac check out employee. Very disappointing experience. He had already closed his station and was upset at us for coming in at 1715. We declined to replace a tire sensor for the future because of him. It will be hard to go back if costumer service doesn’t improve. More

Great customer service / support from our salesman Jose Solis . Second gmc truck we purchased from this dealership. Solis . Second gmc truck we purchased from this dealership. More

I was never notified by Daniel Lee that my truck was ready. Tried to leave him a message a number of times to no avail. Finally got in touch with someone else who told me the truck was done. At this tim ready. Tried to leave him a message a number of times to no avail. Finally got in touch with someone else who told me the truck was done. At this time I had to rush to the dealer to get my truck for sales because I wasn't going to be there by 4pm. I got home, I had a text (3:55pm) that my truck was ready. Sometime Monday afternoon, Daniel Lee left me a voice mail telling me that he had no news regarding the status of my truck. I did leave Mr. Lee a couple of messages to let me know xxx is going on. Was I not supposed to pick up the truck that Saturday afternoon. Have not heard from anybody. More

The purchase of my truck couldn't have gone any smoother! Matt was very professional and found the vehicle that fit my needs and budget. His teammate Alex was fantastic and spent all the time needed to revie Matt was very professional and found the vehicle that fit my needs and budget. His teammate Alex was fantastic and spent all the time needed to review how everything on the vehicle works and answered all my questions. I would highly recommend this dealership and this sales team!! More

I decided to wait for my car after being told the service would take 1- hour. It was only oil change, tire rotation, and filter replacement. I was there for 3-hours.. I suggest you provide customers with upd would take 1- hour. It was only oil change, tire rotation, and filter replacement. I was there for 3-hours.. I suggest you provide customers with updates. I booked my appointment online but was told I didn’t have one. I was also told there they were having issues with their online bookings. I was lucky they were able to work me in. You guys should do better. You should also offer shuttles to the mall, or car loaners for your customers. I’m considering going to another dealer for my future services and purchases. More