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Penske Buick GMC Of Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.5
1,045 Reviews
Cerritos Buick GMC is the largest Buick GMC dealer in California. We are located in the world famous Cerritos Autosquare off of the 605 freeway and South Street. We have the best service, parts, and sales staff in the area as well as the best selction of new and preowned vehicles. Nobody sells cars for less than Cerritos Buick GMC. Visit us online today at www.cerritosgm.com. Ask for one of our Internet Sales Managers for a no haggle, no hassle sales process.
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18400 Studebaker Rd

Cerritos, CA

90703

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Showing 1,045 reviews

June 09, 2024

Despite the lack of support from General Motors and Chevrolet with my California lemon repurchase, and the damage to my credit, Buick of Cerritos found a way to secure me transportation through it all. More

by JESSEBANKSTON
Recommend Dealer
Yes
Employees Worked With
Alejandro Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Camille Soto, Matthew Stein
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Jun 09, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for recognizing the efforts at Penske Buick GMC of Cerritos during your challenging situation. We appreciate your loyalty and are pleased to have provided a solution. For any further assistance, please feel free to reach out.

June 09, 2024

Best experience I’ve had in a very long time they went above a beyond to get me what I wanted and when I wanted it More

by luzanilla1983
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Javier Garcia, Camille Soto, Matthew Stein
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Jun 09, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for sharing your experience at Penske Buick GMC of Cerritos. It's great to hear we could meet your expectations in finding exactly what you wanted. We take pride in our customer service and appreciate your feedback.

June 08, 2024

Courtesy in the front desk and fast service thank you all you guys keep this service up More

by AALCALA08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Valencia
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Jun 08, 2024 -

Penske Buick GMC Of Cerritos responded

We appreciate your positive feedback on our front desk courtesy and fast service at Penske Buick GMC of Cerritos. Your satisfaction is important to us, and it's great to know our team met your expectations. Thank you for choosing us!

June 07, 2024

I am always motivated and committed to purchase at Penske of Cerritos. For all my vehicle needs. It’s being amazing customer service through the years. A big thank you to the Penske GMC of Cerritos te More

by arita.g2014
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darren and Saul , Jose Solis, Matthew Stein
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Jun 08, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for your loyalty and recognition of the service at Penske Buick GMC of Cerritos. We appreciate your continued trust in handling your vehicle needs.

June 07, 2024

Muy buen servicio muy amables muy muy recomendable atentos y muy rapido el servicio gracias More

by navator81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristina Morales
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 07, 2024 -

Penske Buick GMC Of Cerritos responded

Gracias por compartir su experiencia sobre el servicio rápido y amable en Penske Buick GMC of Cerritos. Nos alegra saber que ha sido de su agrado. Apreciamos mucho sus recomendaciones.

June 07, 2024

Mr. Albert Valencia is the best service advisor at the dealership. I have known him for over 11 years (since i bought the 2013 Buick Regal) . Please commend him - a highly trained subject matter expert. More

by CMEDINA100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Valencia
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Jun 07, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for sharing your experience with our team at Penske Buick GMC of Cerritos. It's great to hear about the lasting relationship you've developed since purchasing your 2013 Buick Regal. Your feedback is valued deeply and will be shared with our staff.

June 06, 2024

I was able to get a same day appointment. My service took less than two hours. Had a nice conversation with Albert, the service rep. More

by MRSLEAKS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Valencia
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Jun 06, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for taking the time to share your experience at Penske Buick GMC of Cerritos. We are glad to provide efficient service and that you enjoyed your interaction with our team.

June 05, 2024

Was having trouble with my battery and it was replaced at no charge as it was still under warranty. They also checked my charging system More

by KMILLER35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor Albert Valencia
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Jun 05, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for sharing your experience with the battery replacement and charging system check at Penske Buick GMC of Cerritos. We appreciate your feedback.

June 05, 2024

Charged additional for tags initially, car delivered with no transmission fluid, had to have my used car serviced with Honda and they had my car for two weeks. Car never fixed. Had loaner car and had to call More

by STACIE.KIRBUS7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Stein
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Jun 08, 2024 -

Penske Buick GMC Of Cerritos responded

Hello, We take our customer feedback very seriously and would like the opportunity to learn more about your overall experience with our Service Department. Can you please send your preferred contact method to me? Thank you, Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

June 03, 2024

Our vehicle went in for regular maintenance, we had scheduled an appointment. Everything was done in a professional and timely matter. We appreciate the great customer service that we received by Don More

by ROBERTAMBAUMANN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Moreno
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Jun 03, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for your feedback on the regular maintenance service at Penske Buick GMC of Cerritos. It's gratifying to know that our team met your expectations in both professionalism and timing. We appreciate you taking a moment to acknowledge their hard work.

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