Penske Buick GMC Of Cerritos

I had an amazing experience a few weeks ago with the Penske Cerritos team! Javier was my all star who really made my new lease process easy and fun. Truly want to thank him and everyone for the excellen Penske Cerritos team! Javier was my all star who really made my new lease process easy and fun. Truly want to thank him and everyone for the excellent customer service. I felt like I was in good hands all the way through, and got me exactly the make and model I was looking for. I will definitely recommend this location to anyone looking for a new car. More

The service was faster than expected, which was good as I waited at the location. waited at the location. More

Clarissa was awesome! Her willingness to help and answer all my questions was overall great! Her willingness to help and answer all my questions was overall great! More

Nice dealership to purchase but poor customer service in maintenance I purchase a prepaid oil service contract and the service advisor was unable to print me my paperwork because she couldn’t find it in the maintenance I purchase a prepaid oil service contract and the service advisor was unable to print me my paperwork because she couldn’t find it in the system. More

Professional and to the point about my vehicle problems. Stephanie explained everything to me and showed the resolution to fix it Stephanie explained everything to me and showed the resolution to fix it More

Very helpful and went out of the way to make me happy with my new Denali and the price was right. thank you guys with my new Denali and the price was right. thank you guys More

Brought my brand new vehicle in for an oil cooler leak and the dealer did not make the necessary repairs (despite my telling them what the exact issue was). Had to bring my vehicle back for a second repai and the dealer did not make the necessary repairs (despite my telling them what the exact issue was). Had to bring my vehicle back for a second repair, now there is no timeline as to when it will be fixed and I was told that I “might” be able to get a rental vehicle, but that it will not be comparable to my current truck. Also, the repairs made the first time were done carelessley. More

Salesperson didn't show up the next day at the agreed upon time. When I arrived I was told to have a seat and 30 minutes later, still nobody came to talk to me so I had to go to the front desk and told t upon time. When I arrived I was told to have a seat and 30 minutes later, still nobody came to talk to me so I had to go to the front desk and told them I wanted assistance right away. When I asked if the car had two key FOBs the response the entire time was "were looking into it." Finally, after the deal was essentially completed, they told me they only had one key FOB so I'm out $415! They knew it all along but didn't want to say anything. I will never do business with this dealer again. More

Great service as always. Quick in and out. I’ve always had a good experience here at this location Quick in and out. I’ve always had a good experience here at this location More

Very nice and willing to work with what we were looking for. No nonsense and straight to the point, helping me understand what would be good for my situation. for. No nonsense and straight to the point, helping me understand what would be good for my situation. More