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Penske Buick GMC Of Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.4
1,052 Reviews
Cerritos Buick GMC is the largest Buick GMC dealer in California. We are located in the world famous Cerritos Autosquare off of the 605 freeway and South Street. We have the best service, parts, and sales staff in the area as well as the best selction of new and preowned vehicles. Nobody sells cars for less than Cerritos Buick GMC. Visit us online today at www.cerritosgm.com. Ask for one of our Internet Sales Managers for a no haggle, no hassle sales process.
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18400 Studebaker Rd

Cerritos, CA

90703

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Showing 1,052 reviews

October 02, 2023

Donald the service assistant manager was too combative. Has zero CS skills. His boss Garry Is the same. If the facility's business model is to profit off of vehicle service, those two need to be replaced. More

by Castillo_art
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Donald / Garry
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Oct 03, 2023 -

Penske Buick GMC Of Cerritos responded

Hello, Your feedback is important to us and I would appreciate the opportunity to speak with you about the level of customer service you received from our Service Department during your oil change appointment as well as your subsequent wait time. Would you mind reaching out to me directly? I look forward to speaking with you. Best Regards, Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

October 02, 2023

Julio was great assisting us with our new car. The process was smooth, we just had to wait a bit for the finance office to assist us. Besides that, it was a smooth process. More

by DARREYGUE77
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julio Gaytan
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October 02, 2023

Over all experience was very good. I will definitely recomend my friends and family. Thanks More

by DOROMUSA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Stein
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Oct 03, 2023 -

Penske Buick GMC Of Cerritos responded

It was great getting to meet you and ensuring you had an overall great experience. We appreciate your kind comments, your recommendation, and are glad that you enjoyed your visit at Penske Buick GMC of Cerritos!

October 01, 2023

Service went smoothly. It was more than expected but so is everything these days. Check in and out was quick. Stephanie had good communication and was nice and friendly. Go More

by RANDOMSORTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Oct 03, 2023 -

Penske Buick GMC Of Cerritos responded

Hello and thank you for this great four-star review. We are thrilled our Service Team was nice and friendly and ensured the services went smoothly so you would have a good experience during your visit. We look forward to earning five stars during your next visit, and please reach out to Penske Buick GMC of Cerritos if we can be of any further assistance.

October 01, 2023

Donald was awesome and did a great job. He was friendly and got me in in out fast! More

by TASHAMORA3
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Service Department
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Oct 03, 2023 -

Penske Buick GMC Of Cerritos responded

Hello and thank you for this wonderful five-star review! We are thrilled our Service Team of professionals was friendly and did a fast and efficient job during your visit. Please reach out to Penske Buick GMC of Cerritos if we can be of any further assistance.

September 30, 2023

Great Quik kind online service record to everyone looking to get or trade in Old car More

by 92dannyr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clarissa Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Camille Soto
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Oct 02, 2023 -

Penske Buick GMC Of Cerritos responded

We're glad you enjoyed our quick online services as we want the trade-in process to go as smoothly and easily as possible. Our team of professionals at Penske Buick GMC of Cerritos appreciates your five-star review, and thank you for your business.

September 30, 2023

They give you a warm welcome very friendly nice professional touch my car came out nice very nice thank you so much. More

by dodgersman5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cristina Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clarissa Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2023 -

Penske Buick GMC Of Cerritos responded

Hello and thank you for this fantastic five-star review. Our friendly team of professionals wants to ensure every customer knows they're valued and appreciated, so we're glad you noticed the warm, welcoming greeting upon your arrival. Thank you for your business, and please reach out to Penske Buick GMC of Cerritos if we can be of any further assistance.

September 30, 2023

Clarissa was very responsive, helpful and knowledgeable. She was a pleasure to work with. Clarissa answered all my questions and has continued to provide a high level of service. More

by cliffchandler
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Clarissa Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2023 -

Penske Buick GMC Of Cerritos responded

Thank you so much for your kind review! We are happy to learn that our staff was responsive and knowledgeable during your experience with our location. Please let us know if there is anything else we can do for you at Penske Buick GMC of Cerritos.

September 30, 2023

Thanks Alex for your kindness for your good customer service, four starts because it is the first time that I have domestic vehicle. I don't know yet what my experience will be in the future but in rega More

by hstatements
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alejandro Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2023 -

Penske Buick GMC Of Cerritos responded

Hello, and thank you for sharing this kind review of our team here at Penske Buick GMC of Cerritos. It is always our pleasure to provide guests with kind and attentive customer service. We truly appreciate your recognition and hope to be of assistance to you in the future!

September 30, 2023

The Service at Penske Buick was excellent, Stephanie Villegas was very helpful. She was backed up with customers but came and reassured everyone in line that she'll be with us asap. She was honest and More

by Lcla59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Villegas in the Service Department
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Oct 02, 2023 -

Penske Buick GMC Of Cerritos responded

Hello and thank you for this wonderful five-star review! We are thrilled our Service Team of professionals was patient, helpful, honest, and informative to ensure excellent service. Please reach out to Penske Buick GMC of Cerritos if we can be of any further assistance.

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