Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Penske Buick GMC Of Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.5
1,045 Reviews
Cerritos Buick GMC is the largest Buick GMC dealer in California. We are located in the world famous Cerritos Autosquare off of the 605 freeway and South Street. We have the best service, parts, and sales staff in the area as well as the best selction of new and preowned vehicles. Nobody sells cars for less than Cerritos Buick GMC. Visit us online today at www.cerritosgm.com. Ask for one of our Internet Sales Managers for a no haggle, no hassle sales process.
Contact Dealership

18400 Studebaker Rd

Cerritos, CA

90703

Directions

By Type

Showing 1,045 reviews

May 26, 2023

Service Technician was professional and they were able to resolve my issue same day. Had my vehicle fixed by the afternoon. Definitely the best service department in the area. More

by Ericsilva09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Villegas
Report | Print
May 27, 2023 -

Penske Buick GMC Of Cerritos responded

Thank you for this 5-star review of our Service Team here at Penske Buick GMC of Cerritos. It is rewarding to see that our team was able to resolve your issue the same day. We're most definitely the best Service Department in the area!

May 26, 2023

My appointment was for Noon. Was supposed to take two hours. I waited in the visitors lounge. 2 1/2 hours later I called the service writer, Donald. He was at lunch. They ha More

by LARRYLONG714
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Javier Garcia
Report | Print
May 28, 2023 -

Penske Buick GMC Of Cerritos responded

Hello, Your feedback is important to us here at Penske Buick GMC of Cerritos and I would appreciate the opportunity to speak with you to address your feedback regarding the level of communication received from our Service Team. Please reach out to me directly. Thank you, Reed Amiri Executive General Manager Penske Buick GMC of Cerritos (562) 263-2201 ramiri@socalpenske.com

May 25, 2023

I am not much of writing reviews, this should not be mandatory of your customers unless the rating is unfavorable More

by Stevensevans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie
Report | Print
May 26, 2023 -

Penske Buick GMC Of Cerritos responded

Thank you for choosing to see our team here at Penske Buick GMC of Cerritos. Your 5-star review of your experience is greatly appreciated. We always welcome customer feedback as it helps us improve the customer experience. Thank you for your time and we hope to assist you again.

May 24, 2023

WENT IN FOR RECALL SERVICE AND THEY WERE THE ONLY ONE WHO CALLED ME AFTER GETTING THE PARTS. BOUGHT MY TRUCK HERE AND WILL BUY NEXT VEHICLE HERE. SERVICE WAS GREAT. More

by ALEXGYOO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SERVICE FEMALE PERSON
Report | Print
May 25, 2023 -

Penske Buick GMC Of Cerritos responded

Thank you for taking the time to leave a positive rating and review for us at Penske Buick GMC of Cerritos. We are happy our Service Team was able to assist you with your recall for your vehicle and provided updates. We thank you for your business.

May 23, 2023

Excellent service very kind I will recommend this dealer to my family and friends GMC the best More

by ESPANAITALO10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristina Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Javier Garcia, Matthew Stein
Report | Print
May 23, 2023 -

Penske Buick GMC Of Cerritos responded

Our team here at Penske Buick GMC of Cerritos is proud to read that you had an excellent experience with us. We appreciate you leaving us this excellent 5-star review and recommendation. Please feel free to contact us again if we can do anything else to assist you.

May 23, 2023

Amazing customer service very kind and helping with information we didn’t know he explained and made sure we understood so thank you!Javier More

by ESPANAITALO10
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Javier Garcia, Matthew Stein
Report | Print
May 23, 2023 -

Penske Buick GMC Of Cerritos responded

Hello, Penske Buick GMC of Cerritos wants to thank you for your uplifting words and review. We're thrilled to read that our team provided amazing customer service and helped answer any questions you had during your visit. We are always happy to help.

May 21, 2023

Great service I knew what I wanted and was in and out Thanks to cam More

by ALEXSALAS562
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Camille Soto
Report | Print
May 22, 2023 -

Penske Buick GMC Of Cerritos responded

Thank you for your fantastic review! We truly appreciate your feedback. We see that you had a great experience with us and acknowledge that you knew what you wanted, allowing us to provide efficient service. We're glad we were able to get you in and out quickly. Your satisfaction is important to us here at Penske Buick GMC of Cerritos, and we're grateful for your support. We look forward to assisting you again in the future.

May 20, 2023

Great service and fast. On time I will be back for my maintenance routine. Thank you More

by mrengineering
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandro Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Javier Garcia, Josue Moreno, Jose Solis
Report | Print
May 21, 2023 -

Penske Buick GMC Of Cerritos responded

Thank you for your five-star review. Our Service Team works tirelessly to ensure all service visits are completed in a timely manner. We appreciate your business. Please don't hesitate to contact us at Penske Buick GMC of Cerritos should you need any further assistance.

May 18, 2023

My service advisor Stephanie Villegas was very professional and kind. I haven't taken my car since I purchased it to have anyone else do the oil change. More

by BLESSED14VS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Villegas
Report | Print
May 19, 2023 -

Penske Buick GMC Of Cerritos responded

Hello, thank you so much for your kind feedback. We are happy to know that you had a professional experience with our Service Team at Penske Buick GMC of Cerritos, please feel free to let us know if there is anything else we can do for you.

May 17, 2023

Clarissa is a great sales rep. She made it painless and easy to buy my new truck. She is knowledgeable and professional and I was able to get into my new vehicle quickly. More

by Bhouston113
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Clarissa Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Stein
Report | Print
May 18, 2023 -

Penske Buick GMC Of Cerritos responded

Hello, we are grateful for you taking the time to leave this positive review. It is wonderful to know that you had a stress-free buying experience with our knowledgeable Sales Team. We appreciate you choosing Penske Buick GMC of Cerritos and hope you are enjoying your new vehicle.

1
...
87
88
89
...
105