Penske Buick GMC Of Cerritos - Service Center

Srvs Dept sucks. ..see my yelp review as well as the survey I completed yesterday ..see my yelp review as well as the survey I completed yesterday More

Excellent customer service… the service representative explained with detail everything that was being done to my vehicle explained with detail everything that was being done to my vehicle More

Within minutes of arriving in the service bay we were greeted. In this case, Donald Moreno was very through in discerning our needs. We decided to wait so we were shown the waiting room. Very comfortable greeted. In this case, Donald Moreno was very through in discerning our needs. We decided to wait so we were shown the waiting room. Very comfortable, vending machines if you desire some munchies, very clean restrooms and last but not least, great music playing. Any of the clientele that walked by us were quite friendly. Work was done in a timely matter. Only one little hiccup, I received a coupon two days later for $10 off the service I just paid for. More

They’re timely in finishing work but they don’t clean inside of car nor carwash outside after service inside of car nor carwash outside after service More

Car service was fine but I was really annoyed with the customer service and communication. I was quoted 2hrs wait so decided to take the company shuttle to the mall nearby to kill time. Driver said to c customer service and communication. I was quoted 2hrs wait so decided to take the company shuttle to the mall nearby to kill time. Driver said to call for pick up once I am ready to return. Called dealership and was told that there is no pick up provided. Why wasn’t I made aware of that from the beginning so that I could plan for alternate transportation? End up having to take an Uber back and that’s when I was told that the dealership doesn’t provide pick up but that there was a city shuttle who can drop me off. Really! Also was almost late to work because it took almost 3 hrs instead of 2. All you have to do is communicate with your customer if it’s going to take additional time to complete the work, very simple! More

Service Technician was professional and they were able to resolve my issue same day. Had my vehicle fixed by the afternoon. Definitely the best service department in the area. resolve my issue same day. Had my vehicle fixed by the afternoon. Definitely the best service department in the area. More

My appointment was for Noon. Was supposed to take two hours. I waited in the visitors lounge. 2 1/2 hours later I called the service writer, Donald. He was at lunch. They ha Was supposed to take two hours. I waited in the visitors lounge. 2 1/2 hours later I called the service writer, Donald. He was at lunch. They had forgotten about me. The car had been done. Finally got it at 3:00. More

I am not much of writing reviews, this should not be mandatory of your customers unless the rating is unfavorable mandatory of your customers unless the rating is unfavorable More

WENT IN FOR RECALL SERVICE AND THEY WERE THE ONLY ONE WHO CALLED ME AFTER GETTING THE PARTS. BOUGHT MY TRUCK HERE AND WILL BUY NEXT VEHICLE HERE. SERVICE WAS GREAT. CALLED ME AFTER GETTING THE PARTS. BOUGHT MY TRUCK HERE AND WILL BUY NEXT VEHICLE HERE. SERVICE WAS GREAT. More