Penske Cadillac of South Bay - Service Center

Unfortunately, warranty work needed to be performed on my 24 Encore GX. The essential part needed to be ordered and was not delivered on Friday. Reggie Shelton, Assistant Service Manager, informed me that 24 Encore GX. The essential part needed to be ordered and was not delivered on Friday. Reggie Shelton, Assistant Service Manager, informed me that the car would not be ready until Monday or Tuesday. Reggie had already ordered a car from Midway Rental for me and the car was delivered in less than 20 minutes! Well, on Monday morning Reggie called and informed me that the part came in and one of the service men worked on it all day Saturday and the car was ready!! Great service as usual from Penske!! More

Fast reliable service. Robert did a wonderful informing me on what to expect as far as wait time and the scope of service. Robert did a wonderful informing me on what to expect as far as wait time and the scope of service. More

My service advisor, Javier Garcia, was very professional and courteous. I am pleased with the overall experience. and courteous. I am pleased with the overall experience. More

Diagnostic price of the a/c was not told to me upfront. I was given the price after the diagnostic was completed. I was given the price after the diagnostic was completed. More

I have always been satisfied with this dealership even before it became Penske. I have puchaced four vehicles over the years. But my last the Canyon leaves me disappointed with GMC,quality. before it became Penske. I have puchaced four vehicles over the years. But my last the Canyon leaves me disappointed with GMC,quality. More

They always do a great job and try and get me right in. They really do make it easy. They really do make it easy. More

Reggie is awesome, always kind, efficient and he always gets the work done right and on time! gets the work done right and on time! More

Service time was acceptable and both work done and price met expectations. A quieter waiting area would have been an improvement. met expectations. A quieter waiting area would have been an improvement. More

Service Writer was very professional and helpful. He was careful to understand my concerns and address them. He was careful to understand my concerns and address them. More

Great service And the right prices love Penski the best. They always get it right They always get it right More