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Penske Toyota

Downey, CA

4.8
1,714 Reviews
Call Dealership (562) 904-5600
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9136 Firestone Blvd

Downey, CA

90241

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1,714 Reviews of Penske Toyota

May 17, 2022

Check in the Service Dept. was easy, prior to giving the keys the Tech ask to see receipt of payment which is good. Noticed a scratch that wasn't there before and Service Mana More

by Mmedel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessie and Service Manager Shane Burson
Report | Print
May 18, 2022 -

Penske Toyota responded

Thank you for your kind words! We're happy we could help. Please let us know if you have any additional questions about services you received and thank you again for choosing Penske Toyota of Downey!

May 17, 2022

The person that was helping me was very courteous and very kind and she new what she was doing. More

by Solazul62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Weaver, Jennifer Norsworthy
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May 17, 2022 -

Penske Toyota responded

Thank you for the kind review! We are happy to see that you enjoyed kind, courteous service while working with the Penske Toyota of Downey team. We appreciate your business and look forward to seeing you again next time.

May 16, 2022

Jerry Guzman of Downey Penske Toyota was super friendly and communicative throughout the entire process of routine maintenance. More

by Gabriels48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Guzman
Report | Print
May 17, 2022 -

Penske Toyota responded

Thank you for the great feedback! We are happy to see that you enjoyed friendly, communicative service while working with the Penske Toyota of Downey team. We appreciate your business and look forward to seeing you again next time.

May 15, 2022

Its a good dealer, when I got there for my car service the line was all the way to the street. But eventually it got short really quick. More

by Chaidez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
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May 16, 2022 -

Penske Toyota responded

Chaidez, thank you for your kind words! We're happy we could help. Please let us know if you have any additional questions about services you received and thank you again for choosing Penske Toyota of Downey!

May 14, 2022

Excellent service. Needs to be more friendly. Some workers very helpful. Check about the time costumers spend for service. More

by leonor_aviles54
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jerry Guzman
Report | Print
May 14, 2022

Nancy Velasco in the service department, made my experience a very nice one. She went above and beyond by making sure that she followed up with me with the status and finally getting the issue resol More

by Love my Camry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nancy Velasco
Report | Print
May 14, 2022 -

Love my Camry responded

Nancy Velasco in the service department, made my experience a very nice one. She went above and beyond by making sure that she followed up with me with the status and finally getting the issue resolved with my vehicle. I have gained confidence that my vehicle is in good hands when she is overseeing it. In my opinion, she has outstanding customer service skills and is a great asset to the department. Thank you Nancy for everything you did, you are very much appreciated.

May 12, 2022

Laura was amazing, friendly and helpful. Finance was great! Second car we purchase at Toyota Downey. More

by Zendejas.363
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laura
Report | Print
May 12, 2022 -

Penske Toyota responded

Thank you for choosing Penske Toyota of Downey. We are happy to know that you enjoyed a friendly and helpful car-buying experience. Congratulations on your second vehicle from us. We hope to work with you again.

May 12, 2022

The fleet leasing manager provided excellent service as usual above and beyond. The call of duty. More

by goshenhorse
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Lohsawat
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May 12, 2022 -

goshenhorse responded

Excellent service and assistance from Dan Lohsawat

May 12, 2022 -

goshenhorse responded

Excellent service

May 12, 2022

Richard is amazing. Knows how to care for the customer and your vehicle is always in good hands. More

by jmcampos08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Tee
Report | Print
May 13, 2022 -

Penske Toyota responded

Sounds like you had a very efficient experience with our Service Team. That's exactly what we like to learn! Thank you for bringing your vehicle to us at Penske Toyota of Downey and we look forward to servicing your car again when needed.

May 12, 2022

Esteban helped me with amazing customer service. He was very knowledgeable and answered all of my questions. I was impressed with his patience and excellent customer service. More

by Kball
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Esteban
Report | Print
May 13, 2022 -

Penske Toyota responded

Thank you for your high star rating. We're happy to see that your experience with our team here at Penske Toyota of Downey was excellent! We strive to deliver a great experience to all of our valued customers. We hope to see you again soon!

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