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Penske Toyota

Downey, CA

4.8
1,670 Reviews
Call Dealership (562) 904-5600
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9136 Firestone Blvd

Downey, CA

90241

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1,670 Reviews of Penske Toyota

April 13, 2022

The employees are very nice and polite. They are on top of the problem to solve it the faster they can. More

by claudiamurillo1613
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego
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Apr 13, 2022 -

Penske Toyota responded

Thank you for taking the time to share your feedback with us. Our team strives to provide professional, friendly service to all of our guests and we are happy to hear that this was reflected in your experience working with us. We look forward to seeing you back at Penske Toyota of Downey again next time.

April 13, 2022

i was very pleased with the service i received and the experience that the service advisor gave me. so i would definitely recommend this dealer More

by Neto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Hernandes
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Apr 14, 2022 -

Penske Toyota responded

Hi Neto, we strive for a high level of customer satisfaction in all aspects of our dealership here at Penske Toyota of Downey. Reviews like yours help us to continually improve to be the best.

April 11, 2022

Linh the sales person was great in explaining everything and providing an awesome experience. We would definitely recommend friends or family to purchase a car from here. More

by Francisco Pulido
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linh
Report | Print
Apr 11, 2022 -

Penske Toyota responded

Hi, we're so glad that we were able to go above and beyond your expectations! Please let us know if there is anything else we can do for you here at Penske Toyota of Downey. We are more than happy to help!

April 11, 2022

Convenient and relatively quick. I was able to make appointment and didn’t have to wait in line too long before being seen. More

by Teech2play
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert
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Apr 12, 2022 -

Penske Toyota responded

Hello, I appreciate you taking the time to share your feedback regarding your recent visit here at Penske Toyota of Downey. We are pleased to learn our Service Team provided you with an overall great experience. We'd love the opportunity to turn your 3-star experience into a 5-star on your next visit. If there is anything you would like to discuss further, please feel free to reach out to me directly. Thank you, Sheila Vazquez Service Manager svazquez@socalpenske.com (562) 904-5621

April 10, 2022

All the people that I spoke with were very helpful and friendly. It was a busy Friday, so I did have to wait a bit more than the two hours that I had been told it would take. However the excellent custom More

by TC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I do not remember their names, Sean Weaver, Jennifer Norsworthy
Report | Print
Apr 11, 2022 -

Penske Toyota responded

Thank you for sharing your feedback. We are happy to know your overall service went well and our Service Team provided you with excellent customer care. We value your business with Penske Toyota of Downey.

April 09, 2022

The staff were professional and attentive to all my needs. An all around pleasant experience. More

by Theresa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
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Apr 10, 2022 -

Penske Toyota responded

Thank you for the 5-star review, Theresa! We're glad you had such a pleasant and successful visit with Penske Toyota of Downey, and we look forward to seeing you again!

April 09, 2022

Very polite personal. Steven & rick took very good care of me. Couldn't be better More

by Rickdonkey1269
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Burges
Report | Print
Apr 10, 2022 -

Penske Toyota responded

Thank you for the spectacular rating and review for our team here at Penske Toyota of Downey.

April 09, 2022

Long time svc advisor no longer there. New advisor Jerry Guzman was friendly & helpful. Advised upcoming service work. More

by K27oh
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jerry Guzman
Report | Print
Apr 10, 2022 -

Penske Toyota responded

We strive to provide top-tier service to all of our customers and we're glad you experienced that. Penske Toyota of Downey looks forward to seeing you back again in the future!

April 07, 2022

Diego is awesome & trustworthy. Never try’s to up sell me on something I don’t need. I highly recommend you ask for Diego when servicing your Toyota, or any other vehicle at Penske More

by XRAD.MGM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego
Report | Print
Apr 08, 2022 -

Penske Toyota responded

We appreciate your kind feedback and we are happy to know our Service Team took excellent care of you and your service needs. Your business with Penske Toyota of Downey is appreciated and we look forward to serving you again.

April 07, 2022

Athony Arambula gave us great customer service helping us to find the right vehicle. Thank you. More

by afrost63
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Arambula , Sean Weaver, Jennifer Norsworthy
Report | Print
Apr 08, 2022 -

Penske Toyota responded

Thanks for the excellent review! Congratulations on your new ride! Don't hesitate to reach out to us when we can work with you down the road at Penske Toyota of Downey.

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