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Penske Toyota

Downey, CA

4.8
1,669 Reviews

9136 Firestone Blvd

Downey, CA

90241

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1,669 Reviews of Penske Toyota

March 26, 2022

Great customer service always treat us like family and one of the best employees named Johnny Jimenez reason why we come back More

by Jascencio8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny Jimenez
Mar 26, 2022 -

Penske Toyota responded

Thank you for taking the time to leave us a great review! It was a pleasure to work with you, and we look forward to working with you again at Penske Toyota of Downey.

March 24, 2022

Awesome service! My vehicle was ready in no time! The only Toyota dealer I take my car! Thank you! More

by bravitoely
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sonia Vasquez , Sean Weaver, Jennifer Norsworthy
Mar 24, 2022 -

Penske Toyota responded

Thank you! We are excited to have you as a customer and know that you can always expect that same level of service, no matter what you need help with!

March 24, 2022

I was greeted by Thomas Arthur. He explained what my service would include. He was extremely helpful and friendly. He also text me about an extra service my truck needed. He explain More

by nytbatts
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Arthur
Mar 25, 2022 -

Penske Toyota responded

Sounds like you had a very efficient experience with our Service Team. That's exactly what we like to learn! Thank you for bringing your vehicle to us at Penske Toyota of Downey and we look forward to servicing your car again when needed.

March 24, 2022

It has a good service department. The car was not ready when promised. The wait time for a service employee is long. More

by dadpnut
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego
Mar 25, 2022 -

Penske Toyota responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Penske Toyota of Downey! Thank you again for choosing us, and we hope to see you again soon!

March 24, 2022

Everything time I come in for service , whether it's for my oil change , or whatever I need , I'm always greeted, in person an on the phone , But my Service Technician Esteban at Penske Toyota of Downey, al More

by abelortega427
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Esteban
Mar 25, 2022 -

Penske Toyota responded

Thank you for taking the time to share your excellent experience! We're glad to hear you're satisfied with your repairs! Please don't hesitate to reach out to us when we can work with you down the road at Penske Toyota of Downey.

March 23, 2022

Great customer experience provided by alex Ramirez. Easy and fast check out with a short wait. More

by mhs_2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
Mar 23, 2022 -

Penske Toyota responded

Thank you for taking the time to leave us a great review! It was a pleasure to work with you, and we look forward to working with you again at Penske Toyota of Downey.

March 22, 2022

Had a wonderful experience working with Rick Burgess to purchase a new car from Penske! For starters I was able to see incoming cars on their website that provided me accurate and up to date information, w More

by Joannmmedrano
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Burgess
Mar 22, 2022 -

Penske Toyota responded

Hi there, Thank you for your positive review and for sharing your experience. We are thrilled you had a professional, accomodating, helpful purchasing visit. We hope you enjoy your new purchase and we are looking forward to your next visit with us here at Penske Toyota of Downey.

March 22, 2022

My car was done sooner than expected! Very happy that it was such a stress free experience. More

by floradowney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service agent that helped me
Mar 22, 2022 -

Penske Toyota responded

Hello, We are happy that our team could get you back on the road in a timely manner. Thank you for choosing Penske Toyota of Downey and please let us know if there is anything else we can help with.

March 22, 2022

Good service! Everyone there is helpful and friendly, the wait for my car service wasn’t long. More

by Vera.anna63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Weaver, Jennifer Norsworthy
Mar 22, 2022 -

Penske Toyota responded

We're pleased to learn that our staff went above and beyond your expectations during your recent visit! We hope you continue to choose us for all your automotive needs! Take care!

March 20, 2022

Alex is always pleasant and professional he goes the extra mile making sure my car is always cared for. More

by Yesenia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex
Mar 21, 2022 -

Penske Toyota responded

Thank you for the 5-star review! We hope to continue to be your go-to dealer and please don't hesitate to reach out when you need anything in the future. Thank you very much for choosing to bring your business to us here at Penske Toyota of Downey.

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