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Penske Toyota

Downey, CA

4.8
1,679 Reviews
Call Dealership (562) 904-5600
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9136 Firestone Blvd

Downey, CA

90241

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1,679 Reviews of Penske Toyota

May 31, 2024

Juan and Jesus were amazing. I truly appreciate the excellent service. Thank you Juan for taking care of me every time and having these 2 great men. More

by ihab.judah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
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May 31, 2024 -

Penske Toyota responded

We appreciate your recognition of our team's excellent service at Penske Toyota. Your feedback is valuable to us, and we are glad to hear about your positive experience.

May 26, 2024

Thomas A. from service department is amazing and keeps us informed at all times thank you More

by Sarabiafamily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Arthur
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May 30, 2024 -

Penske Toyota responded

Thank you for acknowledging the excellent service at Penske Toyota. Our team works diligently to keep our customers informed and satisfied.

May 26, 2024

They are friendly , fast service , and always have appointment's available for service. I would highly recommend them More

by Larry M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben Basaluda
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May 26, 2024 -

Penske Toyota responded

Thank you for sharing your positive experience with Penske Toyota's service speed and availability. We appreciate the recommendation.

May 24, 2024

This dealer is an average dealer. Is there some long wait times when you’re dropping off your car.. More

by The Jet2417
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Norsworthy
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May 25, 2024 -

Penske Toyota responded

Hello, I would like to learn more about your recent experience with our Service Department. We pride ourselves on the high-quality standards we maintain here at Penske Toyota, and I would appreciate the opportunity to speak with you about your feedback. Could you please reach out to me directly? Thank you, Eddie Swanenburg President & General Manager Penske Toyota (562) 904-5692 eswanenburg@socalpenske.com

May 24, 2024

Close to home, pleasant enough. Usually an issue with care wash. Would be nice to have that explained before I leave and expect to return to a somewhat clean car. More

by VeroZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
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May 29, 2024 -

Penske Toyota responded

Thank you for your feedback on Penske Toyota. We appreciate knowing about the car wash issues; your suggestion about communication prior to service will be considered to enhance our customer experience. Please feel free to reach out with any further comments or concerns.

May 20, 2024

Carlos provided great customer service. Thank you for the help and advice regarding the care of my Prius. More

by Yesenia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
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May 21, 2024 -

Penske Toyota responded

We appreciate your feedback on our team's service and the advice you received for your Prius at Penske Toyota. It's good to hear that you were satisfied with the assistance provided.

May 17, 2024

Isidro Zuniga was great professional up front no xx . No extra added cost ,was in and out. More

by rvml
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray rios
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May 17, 2024 -

Penske Toyota responded

Thank you for sharing your positive experience with our team at Penske Toyota. We're pleased to hear that the transparency and efficiency of your visit met your expectations.

May 11, 2024

Thomas Arthur at Penske Toyota Service Department is an absolute gem! His kindness and exceptional customer service truly made my day. Not only did he assist me with my 2019 Rav4, but he went above and bey More

by F.Mercado
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Thomas Arthur, Jennifer Norsworthy
Report | Print
May 11, 2024 -

Penske Toyota responded

We're glad to know you had a good experience with our team at Penske Toyota. Thomas's dedication and expertise indeed make him an integral part of our family. Thank you for making the 2019 Rav4 part of your life, hope it keeps astounding you.

May 09, 2024

Only place open on a Sunday. It was convenient. It fit right into my schedule. More

by Maria.cerros1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not recall name of associate.
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May 09, 2024 -

Penske Toyota responded

We appreciate your feedback and are glad our operating hours suited you. Penske Toyota strives to be accessible when customers need us most.

May 07, 2024

It’s an ok dealer I usually like they service every body its polite The only think it’s when they take a lot time to do the service on you car More

by Chusto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Weaver, Jennifer Norsworthy
Report | Print
May 09, 2024 -

Penske Toyota responded

Hello, We are glad to learn about the polite interactions you've had with our Service Team. However, I would like to discuss the wait times you have experienced. You can reach out to me at your earliest convenience so we may discuss this further. Sincerely, Eddie Swanenburg President & General Manager Penske Toyota (562) 904-5692 eswanenburg@socalpenske.com

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