Penske Toyota

Service advisor is not the friendliest. Had her a couple of times and always seems to be in a bad mood. At least hello or something. Had her a couple of times and always seems to be in a bad mood. At least hello or something. More

I have been coming to this location for years, but after my recent service experience, I no longer feel comfortable returning. My biggest issue is the lack of communication and how customer concerns are ha my recent service experience, I no longer feel comfortable returning. My biggest issue is the lack of communication and how customer concerns are handled. After my service, I felt like I was just handed my keys and sent on my way without a clear explanation of what was done, what was checked, or what still needed attention. Since my car had not been used for about a year due to my injuries, I had genuine concerns and wanted to make sure everything was properly looked over. I felt like I had to ask questions because nothing was really explained to me. I asked why my tire pressure light was still on and also asked about my window/keypad issue. Instead of receiving a clear breakdown of possible causes, the answers quickly went toward expensive possibilities like sensors, diagnostics, or electrical issues. That made me feel uneasy because I was not given enough explanation to understand what was actually going on. I was also told my engine air filter was dirty, but when I checked it myself, it was not dirty. Situations like that make it hard to trust the recommendations being made. Because I did not feel confident after the service, I came back a second time and asked the Service Director/Manager to confirm that everything I paid for was completed correctly. Unfortunately, that interaction made the experience worse. His tone and demeanor came across as dismissive, short, and unprofessional, like my concern was an inconvenience instead of a valid question from a customer. Customers should not feel uncomfortable for asking questions about their own car, especially after paying for service. I wanted reassurance and clear communication, but I left feeling dismissed and like they were not looking out for my best interest. After this experience, I have lost confidence in this location and will be looking for another place for service. More

I’ve been taking my cars here for as long as I can remember. Juan Rodriguez is always taking care of my husband and I. He’s constantly keeping us updated when our cars are being serviced and will give remember. Juan Rodriguez is always taking care of my husband and I. He’s constantly keeping us updated when our cars are being serviced and will give us good advise if there’s any issue. More

Richard Tree is very patient and make sure all the services done on the visit services done on the visit More

Reliable, on time and game a detailed summary of the work that it had to be done. that it had to be done. More

I’ve been a customer for approximately 20yrs & always get the best customer service. I totally recommend this dealership for all of your needs. Great job👍🏻😁 the best customer service. I totally recommend this dealership for all of your needs. Great job👍🏻😁 More

Great experience with the service team! They were professional, efficient, and kept me updated throughout the entire process. My car was ready on time and running perfectly. Really apprecia They were professional, efficient, and kept me updated throughout the entire process. My car was ready on time and running perfectly. Really appreciate the excellent customer service highly recommend! More

Been going to Penske in Downey, for more than 10 years always have had number one service so I’m sure I will be going back for another 10 more years thank you so much Penske average always have had number one service so I’m sure I will be going back for another 10 more years thank you so much Penske average More

Linh is very personable and friendly. He responds quickly and gives you honest advice. The dealership is nice and there is parking He responds quickly and gives you honest advice. The dealership is nice and there is parking More

Every time I take my car for service, I make sure i go to Oscar Peña. Oscar always has a great attitude and great customer service. I am 100% satisfied. Oscar Peña. Oscar always has a great attitude and great customer service. I am 100% satisfied. More