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Penske Toyota

Downey, CA

4.8
1,666 Reviews
Call Dealership (562) 904-5600
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9136 Firestone Blvd

Downey, CA

90241

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1,666 Reviews of Penske Toyota

November 15, 2023

Excellent customer service. Helpful information. Explanation of functions and if I didn't understand the functionality of my car it was explained to me with great pleasure. More

by mariaarrizon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Reyes
Report | Print
Nov 16, 2023 -

Penske Toyota responded

Hello, thank you for this kind recommendation of our helpful and knowledgeable team here at Penske Toyota. We take pride in ensuring our guests leave confident and informed about their vehicle, and we truly appreciate this positive recognition.

November 14, 2023

My experience was good minus having to go to Enterprise and getting a loaner car. More

by wmgonzal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Weaver, Jennifer Norsworthy
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Nov 15, 2023 -

Penske Toyota responded

Hello, thanks for this glowing review! We are thrilled to know you had a good experience with us here at Penske Toyota. Come see us again for any of your future vehicle needs.

November 14, 2023

Nancy’s always an amazing person to work with. Location is always clean and on time to deliver your vehicle. More

by Ale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy
Report | Print
Nov 15, 2023 -

Penske Toyota responded

Hi. We are so pleased that you had a favorable experience with Penske Toyota. Thank you for your feedback noting our clean facility and timely delivery of your vehicle. Please let us know if we can assist you further.

November 13, 2023

La persona que me atendió lo hizo amablemente y me explico todo bien hacer a de los cervicitis de mi carro More

by Amanda Chávez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isidro
Report | Print
Nov 13, 2023 -

Penske Toyota responded

Amanda, it's great to know that you received helpful and informative service during your visit with us here at Penske Toyota! Thank you for sharing that your experience was five-star, your business is appreciated.

November 12, 2023

Excellent service and great dealership for all your needs. Eddie and Downey team are the best More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bernice
Report | Print
Nov 13, 2023 -

Penske Toyota responded

Thank you for sharing this wonderful review and recommendation for us at Penske Toyota, Chris. We are thrilled to know that you find us to be the best. Come back and see us again anytime.

November 11, 2023

Penske Toyota in Downey provides great service to their customers. I am never disappointed when I bring my Camry in for service. Also Thomas Arthur Is such a genuine, kind and amazing service advisor who t More

by claudia.nunez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Arthur
Report | Print
Nov 12, 2023 -

Penske Toyota responded

Hello, thank you for leaving us this remarkable 5-star review. It makes us very glad to learn that you are always happy with the repairs that you receive on your Toyota Camry. We are delighted to know that our Service Team is polite and genuine. We appreciate you trusting us here at Penske Toyota with your vehicle and look forward to meeting your needs again sometime in the future.

November 11, 2023

Trash service department no experience on working on cars just a bunch of thiefs. Beware of this place More

by motortechengineering
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
All service department
Report | Print
Nov 13, 2023 -

Penske Toyota responded

Hello, Thank you for bringing this to our attention. I would like the chance to speak with you to learn more about your feedback regarding our Service Team and the level of customer care that you have received. Can you please reach out to me directly? I appreciate your time! Eddie Swanenburg President & General Manager Penske Toyota of Downey (562) 904-5692 eswanenburg@socalpenske.com

November 09, 2023

We started a little shaky but we were able to figure things out and my experience was great! Sometimes attitudes can change a whole situation and that was the case…but from me leaving my car to getting More

by Audrey
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
No
Report | Print
Nov 10, 2023 -

Penske Toyota responded

It brings a smile to all of our faces to learn that you were treated with excellence during your visit, Audrey. We're glad to know that our Service Team was courteous and kind while assisting you with your automotive needs. Please don't hesitate to reach out to us at Penske Toyota.

November 06, 2023

They need to be more organized. I took my car for service and had to wait 4 hours and 30 minutes for it to be ready. More

by Irving
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember
Report | Print
Nov 07, 2023 -

Penske Toyota responded

Irving, Your feedback is important to us and I would appreciate the opportunity to speak with you about your wait time with our Service Department during your recent visit. Would you mind reaching out to me directly? I look forward to speaking with you. Best Regards, Eddie Swanenburg President & General Manager Penske Toyota of Downey (562) 904-5692 eswanenburg@socalpenske.com

November 05, 2023

The staff is always professional and courteous. They answer all my questions and the service is completed when promised. More

by paul.van562
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not meet anyone from management
Report | Print
Nov 06, 2023 -

Penske Toyota responded

Hello, we are very glad to read that our Service Team was able to answer all of your questions, professional and courteous during your visit. Thank you very much for the awesome feedback and 5 stars. If you ever need any assistance in the future, Penske Toyota will be here for you any time.

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