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Penske Toyota

Downey, CA

4.8
1,665 Reviews

9136 Firestone Blvd

Downey, CA

90241

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1,665 Reviews of Penske Toyota

July 29, 2023

I don’t liked next time I’m not go to dealer service thinks not right More

by Chicaly23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean Weaver, Jennifer Norsworthy
July 28, 2023

Thomas in the service department is amazing! He was friendly, helpful and patient and took care of all my concerns. More

by PoohBear2882
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas
Jul 29, 2023 -

Penske Toyota responded

We are honored you took the time to leave us a positive review. It is pleasing to know that our friendly Service Team was helpful and took care of all of your concerns. Should you need anything, please don't hesitate to reach out to us at Penske Toyota.

July 28, 2023

Great customer service from Isidro and Jasmine and thank you for washing my car as well More

by Juliet Gonzalez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isidro and Jasmine
Jul 30, 2023 -

Penske Toyota responded

Hello Juliet! Thank you so much for your great review and visit to Penske Toyota. It's wonderful to know that we could make your service visit and get your vehicle washed something to remember. We'll be sure to let our Service Team know how awesome they are and how well they did with your great customer service experience!

July 26, 2023

Pensky toyota have a great service. Friendly staff. I have taken my cars to this place, and always have great service. More

by Rociogarcia197634
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas
Jul 26, 2023 -

Penske Toyota responded

We are thrilled to have your perfect five-star review of your experience here at Penske Toyota. We are grateful to have your continued loyalty and for your trust in our Service Team to provide your vehicles with great service. Thank you for your business and should you need anything else, come back and see us again.

July 26, 2023

The experience was great, my service advisor did an amazing job. Thanks to all the service personal. More

by Alexis Pina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samuel Aguilar
Jul 27, 2023 -

Penske Toyota responded

Thank you, Alexis! We are excited to have you as a customer of Penske Toyota and are appreciative of your amazing five-star review. Be assured that you can always expect that same level of service, no matter what you need help with. We appreciate your business and hope to see you again soon.

July 26, 2023

From the moment we arrived, we were greeted in a welcoming manner. After going to several dealerships, this dealership had the car my family wanted in stock. Our sales Rep Armando Medina was very kn More

by Benigna
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Armando Medina, Vu Trang
Jul 27, 2023 -

Penske Toyota responded

Hello, thanks so much for this great review! It is so great to know our Sales Team greeted you in a welcoming manner. Knowledgeable assistance and a wide variety of options are always valued here at Penske Toyota. It is so great to know you received superb service during your visit here. We look forward to seeing you back soon.

July 26, 2023

excellent customer service and provide free car wash free coffee nice waiting room. Thank you all. More

by yuelingnye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Weaver, Jennifer Norsworthy
Jul 27, 2023 -

Penske Toyota responded

Thank you for your amazing review. We are so glad that you received excellent service during your visit at Penske Toyota and it would be our pleasure to work with you again someday. Take care!

July 25, 2023

They are amazing and so helpful to the customers giving advice and helping to solve any issues More

by Tak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard T
Jul 25, 2023 -

Penske Toyota responded

Thank you for your amazing review! We are always happy to help at Penske Toyota and we hope you have a great rest of your day.

July 25, 2023

My first time at this dealership and from the girl who made the appointment (Priscila) and the guy who helped me with my service (Samuel Aguilar) they were great people with their clear and friendly servi More

by Norma Hdz
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samuel Aguilar
Jul 25, 2023 -

Penske Toyota responded

Hi Norma, thank you for your kind feedback. We are happy to learn that you had a positive first experience with our dealership and it would be our pleasure to assist you with anything at all at Penske Toyota. Have a wonderful day.

Jul 25, 2023 -

Penske Toyota responded

Hi Norma, thank you for your kind feedback. We are happy to learn that you had a positive first experience with our dealership and it would be our pleasure to assist you with anything at all at Penske Toyota. Have a wonderful day.

July 25, 2023

Good service but I feel they need to get better helping non-appointment people. I got to the service line and there was literally no cars there waiting but somehow no one assisted me until 15 minutes later More

by marmun1018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar N
Jul 26, 2023 -

Penske Toyota responded

Hello, We take our customer feedback very seriously here at Penske Toyota. If you would like to discuss the wait time you experienced during your recent visit, please send your preferred contact method to me. Thank you, Eddie Swanenburg President & General Manager Penske Toyota of Downey (562) 904-5692 eswanenburg@socalpenske.com

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