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Penske Toyota

Downey, CA

4.9
1,894 Reviews
Call Dealership (562) 904-5600
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9136 Firestone Blvd

Downey, CA

90241

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1,894 Reviews of Penske Toyota

March 04, 2026

Very friendly personal, prompt communication, they keep me updated on the progress of the work being done, nice waiting area. More

by gutierrez0174
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Herrera
Report | Print
Mar 04, 2026 -

Penske Toyota responded

Thank you for highlighting our team's communication and service at Penske Toyota. We appreciate your feedback and are glad the waiting area met your expectations.

March 01, 2026

From purchasing my car to get it service I have had the best experience. I like the notification you receive from the time your car gets service til completion. You even get a video of what was done. . More

by Erikahuynh1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danish my sales rep not only did he help purchase my car but also make appt for service. He goes out of his way even after I purchase the car.
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Mar 02, 2026 -

Penske Toyota responded

We appreciate you sharing your experience with our service and notifications at Penske Toyota. It's important to us that you feel informed and confident throughout the process. Thank you for choosing Penske Toyota.

March 01, 2026

They are always extremely helpful with my service and other questions when i am there More

by henriquez.peter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Report | Print
Mar 01, 2026 -

Penske Toyota responded

We appreciate you recognizing our team's help with your service and questions. Thank you for choosing Penske Toyota. We’re here whenever you need us.

February 28, 2026

Absolute great service. Jesus is an exceptional service advisor. Even on a busy Saturday my vehicle was ready in a timely manner. More

by sq
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Rodriguez
Report | Print
Feb 28, 2026 -

Penske Toyota responded

We appreciate your feedback about our service and team. It’s good to know your vehicle was ready on time. Thank you for choosing Penske Toyota.

February 25, 2026

Service was excellent, I will go back for my car service in the future. Thank you More

by J NuNez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Report | Print
Feb 25, 2026 -

Penske Toyota responded

We appreciate your kind words about our service. Our team at Penske Toyota looks forward to assisting you again. Thank you for choosing us.

February 24, 2026

The service was great edgar was awesome , but one thing they don’t do that they offer was the complimentary service wash and the guy who gave me my car just ignored me when I asked him. I would also like b More

by Mr.pddiaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar
Report | Print
Feb 25, 2026 -

Penske Toyota responded

Thank you for highlighting our team’s efforts and sharing your thoughts on the service wash. We appreciate your feedback about coupons and deals. Penske Toyota values your input and looks forward to assisting you again.

February 24, 2026

Juan was very helpful. Always kept me in the loop of what was going on with my truck More

by alexmpastrana96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
Report | Print
Feb 24, 2026 -

Penske Toyota responded

We appreciate your feedback about our team. Keeping you informed is a key part of our service at Penske Toyota. Thank you for sharing your experience.

February 21, 2026

They answered all my questions and I would recommend a Toyota from Penske Toyota in Downey,Ca. More

by chaerosalie6@gmail.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Benjamin. And. Mani
Report | Print
Feb 21, 2026 -

Penske Toyota responded

Thank you for recommending Penske Toyota. We're glad our team could assist you. Your support is appreciated.

February 20, 2026

The service department and the advisor provided me with excellent customer service. Thank you Jasmine! More

by vsnaranjo35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine
Report | Print
Feb 20, 2026 -

vsnaranjo35 responded

Thank you Jasmine for your excellent customer service!

Feb 21, 2026 -

Penske Toyota responded

We appreciate your kind words about our service department and team. Thank you for choosing Penske Toyota.

February 18, 2026

Service takes way too long. Service isn’t careful about scratching your paint they put the metal key holder box directly on your hood. Yes metal on your paint. I had to tell the More

by artyouragent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse service guy
Report | Print
Feb 21, 2026 -

Penske Toyota responded

Hello, I appreciate you sharing your feedback from your recent visit here at Penske Toyota, and I would like the opportunity to discuss your experience with our Service Team regarding the key holder placed on your vehicle, as well as the time taken for repairs. Please reach out to me directly. I look forward to hearing from you. Eddie Swanenburg President & General Manager Penske Toyota eswanenburg@socalpenske.com

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