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Penske Toyota

Downey, CA

4.9
1,892 Reviews

9136 Firestone Blvd

Downey, CA

90241

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1,892 Reviews of Penske Toyota

March 02, 2023

We had a GREAT experience. ....both men who helped us did a terrific job!! Salesman AND the gentleman who helped us with financing....(both friendly and efficient. ) More

by Memf1951
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
we did not work with them
Mar 04, 2023 -

Penske Toyota responded

We here at Penske Toyota are happy to learn our Sales Team provided friendly and efficient customer service during your visit. Thank you for taking time out of your day to leave us this great review. Let us know if we can be of any assistance down the road.

March 02, 2023

This dealership ALWAYS takes care of me. I love and appreciate how honest they are and arent pushy about doing services you dont really need. I personally never get the idea that they're jus More

by Christinamota07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ivan
Mar 03, 2023 -

Penske Toyota responded

Our Sales Team here at Penske Toyota is committed to going above and beyond to make every purchase seamless. Your feedback lets us know we're delivering on our promise of a superior experience.

March 01, 2023

This dealership is beyond great for customer service. I’ve been helped for all the needs of mine. I highly recommend this dealership. More

by Hector.247
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Rodriguez
Mar 02, 2023 -

Penske Toyota responded

Hello, Penske Toyota wants to thank you for your outstanding review. We appreciate learning about your satisfactory experience, and we welcome you back anytime.

February 28, 2023

I came to do service on my car here. It took about 2 hours but they have a big waiting room. The wifi is kinda slow but it works. More

by Daisy C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar Naranjo
Mar 01, 2023 -

Penske Toyota responded

Daisy, thank you for taking the time to leave us this positive review. We are pleased to see that you enjoyed our waiting room while you were having your vehicle serviced with us. We hope we can earn an additional star from you on your next visit. Please do not hesitate to contact us at Penske Toyota if you need assistance with anything else. Have a wonderful rest of your day.

February 28, 2023

Excellent customer service and very friendly staff. Purchase was extremely easy and quick and Daniel provided outstanding assistance! More

by Sandra Torres
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Vidales
Feb 28, 2023 -

Penske Toyota responded

It brings us joy to receive your five-star rating and review, Sandra. We'll be sure to let our Service Team here at Penske Toyota know about their accommodating great service.

February 27, 2023

Fast service and great customer service, very friendly employee helpful . No long wait. Great experience More

by ms.katherine.vasquez@gmail.com
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jasmine Berumen
Feb 27, 2023 -

Penske Toyota responded

Katherine, thank you so much for choosing Penske Toyota. We're excited to receive your 5-star rating and look forward to assisting you with your future automotive needs.

February 27, 2023

Fast service and well informed service tech. Turn around was quick even without calling in a time or day. More

by VictorV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Martinez
Feb 27, 2023 -

Penske Toyota responded

We are pleased to see that your most recent service visit with us at Penske Toyota was such a good one. Thank you for the 5-star review. Our Service Team is thrilled to see they could meet and exceed your expectations on this visit.

February 26, 2023

Yes the experience was good but they gave me a price and then they give me a call back and said that my rims for 17 inch not 16 so they gave me a different price I didn’t care for that much More

by Sermenobilly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben
Mar 01, 2023 -

Penske Toyota responded

Hello, We appreciate you taking the time to leave your feedback and would like the opportunity to discuss any feedback you have about the quote you were given. Can you please send your contact information to me? Thank you, Eddie Swanenburg President & General Manager Penske Toyota of Downey (562) 904-5692 eswanenburg@socalpenske.com

Mar 02, 2023 -

Sermenobilly responded

562 858-1159

February 26, 2023

Excellent service in the service department. Recommend Esteban Arias. He gives excellent service and accommodation. I will recommend to ask for him, he knows how to treat a customer. Thank you. More

by Cynthia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Esteban Arias
Feb 27, 2023 -

Penske Toyota responded

Hello Cynthia, we are glad you enjoyed great customer service working with our Service Team at Penske Toyota. Thank you for your positive review and recommendation. We are here if you need any further assistance.

February 26, 2023

Prompt, efficient, good advice. Richard is great to work with. Car is running like new. More

by Nmunguia
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Richard Tee
Feb 28, 2023 -

Penske Toyota responded

We really appreciate your great rating and review. Our Service Team is pleased to learn that they were able to efficiently assist you. It's our hope that you continue to choose Penske Toyota for all of your automotive needs. Take care.

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