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Penske Toyota

Downey, CA

4.9
1,892 Reviews
Call Dealership (562) 904-5600
View Awards

9136 Firestone Blvd

Downey, CA

90241

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1,892 Reviews of Penske Toyota

December 21, 2022

Brian at your service department, is such a great asset to your company giving excellent customer service will return and request him as my next representative time and time again . More

by Rosemarygalvez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
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Dec 21, 2022 -

Rosemarygalvez responded

Rosemarygalvez@sbcglobal.net

Dec 21, 2022 -

Penske Toyota responded

We're so pleased to receive your perfect rating and learn that you had a outstanding visit working with the Penske Toyota staff. If you need anything down the road, please let us know.

December 21, 2022

Amazing service Linh and crew were amazing very efficient this is the third truck I’ve bought through this dealership More

by chris
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Linh Lam 5 stars!
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Dec 21, 2022 -

Penske Toyota responded

Thank you for the awesome rating, Chris, and thank you for being a loyal customer. Should you need anything else, please reach out to our friendly team at Penske Toyota.

December 21, 2022

Estimated time for my vehicle was advised and was within range. Professional, knowledgeable, and respectful. More

by Gkmaritim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Medina
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Dec 21, 2022 -

Penske Toyota responded

Thanks for your great review and for giving our dealership such a highly-rated review! We always strive to provide top-quality service to every guest and are pleased to learn that you enjoyed your experience. It's our hope that you continue to choose Penske Toyota for all your automotive needs!

December 20, 2022

Great service , they are very helpful. Keep the great job. Very attentive, great personality, very clean . More

by Londy.gramajo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juan
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Dec 20, 2022 -

Penske Toyota responded

Hello, we love to read fantastic reviews such as yours. We work tirelessly daily to provide a helpful, excellent, clean, attentive, and personality atmosphere for all our customers. It's such heartwarming to learn you experienced just that. Thank you for trusting us with all of your automotive care needs. Have a beautiful day.

December 20, 2022

I always have a pleasant experience at Penske Toyota. I always have a great experience with Linh Lam, he's very helpful, he's very knowledgeable, I always go to him to purchase my vehicles. More

by Cesarsilva818
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Linh Lam
Report | Print
Dec 20, 2022 -

Penske Toyota responded

Hello. All of us here at Penske Toyota appreciate you taking the time to leave us this meaningful review regarding your experience with our Sales Department. We look forward to seeing you for any of your future purchases. Have a wonderful day.

December 19, 2022

Great experience servicing my truck here. I received excellent customer service. My service advisor, Jasmine, went the extra step and found me the information I was looking for regarding my v More

by d.moreno6550
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine Berumen
Report | Print
Dec 20, 2022 -

Penske Toyota responded

Thank you. We are excited to have you as a valued customer and receive your five-star review. Be assured that you can always expect that same level of automotive care from our Service Team, no matter what you need help with at Penske Toyota. Have a wonderful day.

December 19, 2022

Concerned about how long you may have to wait. I would definitely go back there. Friendly and courteous. More

by robertgiardina
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rick Burgess
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Dec 19, 2022 -

Penske Toyota responded

Hi, we appreciate you coming into Penske Toyota for your automotive needs. Please do not hesitate to reach out to us if you need further assistance. Have a pleasant day.

December 18, 2022

I always get the best services specially with Berenice Martinez ,never have I had a bad service More

by Paintbal71
Recommend Dealer
Yes
Employees Worked With
Berenice Martinez
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Dec 19, 2022 -

Penske Toyota responded

Thank you for your kind feedback and for choosing Penske Toyota! We're happy we could help. Please let us know if you have any additional questions about the services you received.

December 15, 2022

Service advisor is really helpful when giving advise on which service should be done REALLY done on vehicle and not just get the sale More

by RamTun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Arthur
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Dec 17, 2022 -

Penske Toyota responded

We are happy to hear that we could provide you with sound advice. Our Service Department here at Penske Toyota truly appreciates your feedback and looks forward to serving you again.

December 14, 2022

Bring back the shuttle service, customers spend enough already at your dealership to have customers wait 2 plus hours or have them pay their own Uber. Other than that Ivan Huerta has amazing customer serv More

by Arnoldflores29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ivan Huerta
Report | Print
Dec 17, 2022 -

Penske Toyota responded

Hello, I appreciate you taking the time to share your review and would like the opportunity to discuss any feedback you have. Please reach out to me if you would like to discuss this further. Thank you, Eddie Swanenburg President & General Manager Penske Toyota of Downey (562) 904-5692 eswanenburg@socalpenske.com

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