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Penske Toyota

Downey, CA

4.9
1,892 Reviews
Call Dealership (562) 904-5600
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9136 Firestone Blvd

Downey, CA

90241

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1,892 Reviews of Penske Toyota

November 17, 2022

Made an appointment, arrived at dealership and was greeted by the service writer... we talked about the required service for my vehicle and some warranty concern I had... all in all a good and easy More

by Tacotaco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven C.
Report | Print
Nov 22, 2022 -

Penske Toyota responded

Hello. It's rewarding to learn from your five-star review that you enjoyed the benefit of being able to conveniently schedule your appointment. Our Service Team was glad to greet you and talk with you about your warranty and the required maintenance that was to be done. We hope that you will continue to choose Penske Toyota for all of your automotive needs.

November 15, 2022

This dealership does good business, straight to the point with no games. This is the second vehicle I purchase from here. I strongly recommend that you work with Ruben Bustamante he’s very patient and nice t More

by martin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ruben Bustamante
Report | Print
Nov 15, 2022 -

Penske Toyota responded

Thank you for the great review, Martin! It is great to see that our Sales Team delivered honest, no-hassle, and straightforward service during each of your visits with us. We value your loyalty and appreciate you continuing to choose Penske Toyota.

November 14, 2022

Friendly, knowledgeable staff. Answer all my questions and while there had a free Cofee, while waiting for my car. More

by Iscorpio133
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ivan Huerta
Report | Print
Nov 15, 2022 -

Penske Toyota responded

We're happy to learn that our Service Team provided you with a pleasant and knowledgeable service experience! If you need auto-related support in the future, Penske Toyota is always here and happy to help. Take care!

November 13, 2022

They're very good. Better than I expected. These guys are awesome. I highly recommend them. More

by gvasquez5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Norsworthy
Report | Print
Nov 14, 2022 -

Penske Toyota responded

Hello, we are very appreciative of your recommendation and 5-star review. Here at Penske Toyota, it brings us joy that you had an awesome experience with our staff. That is what we like to learn! Come back again soon.

November 11, 2022

My service experience with Thomas Arthur in the Service Department was 5 star. Thomas always goes above and beyond. Yesterday he stayed 1 1/2 hours pass the end of his work day to make sure my car service More

by angulo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Arthur
Report | Print
Nov 13, 2022 -

Penske Toyota responded

Hello. It's truly a privilege to have been your go-to dealership for so many years and we are honored to have you as a valued customer here at Penske Toyota. Our Service Team strives to go the extra mile to ensure your service is always completed to your satisfaction. Thank you for your strong recommendation and positive five-star review. We are always here for you. Let us know if we can be of further assistance to you.

November 11, 2022

Friendly staff, quick service. I always feel welcomed and valued as a customer. Excellent customer experience. More

by cruelbr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edgar Naranjo, Sheila Vazquez, Jason Roberts, Charles Swanenburg
Report | Print
Nov 13, 2022 -

Penske Toyota responded

Hello, thanks for the kind words and great feedback! Excellent customer service is one of our top priorities, and we are pleased that you received prompt and friendly care. We're glad to learn you had a great experience with Penske Toyota, and we know the future will yield equally great results.

November 10, 2022

Very polite staff, on time when promised and they don’t insist on doing services if you’re not financially ready. More

by late_december1963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ivan
Report | Print
Nov 12, 2022 -

Penske Toyota responded

Hi! It is a pleasure having you here at Penske Toyota and we greatly appreciate the 5-star review! Our staff makes it our priority to be very polite, and on time when promised and they don’t insist on doing services you don't have the budget for, they ensure that they provide the best experience possible. We truly appreciate your patronage! Thank you for being our valued customer, and we hope to work with you again in the future!

November 09, 2022

Great service fast and efficient everyone was helpful and friendly thank you for everything b More

by afrost63
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean Weaver, Jennifer Norsworthy
Report | Print
Nov 12, 2022 -

Penske Toyota responded

We thank you so much for your positive review regarding your recent visit! Here at Penske Toyota, it is always satisfying to know that our customers received excellent and efficient service. Our team is dedicated to going above and beyond to ensure top-notch courtesy is delivered daily. Please contact us if there is anything else we can help you with!

November 08, 2022

The car service was done in a timely manner and Nancy was friendly and helpful and really explained what it was that my car needed. More

by Lisagomez56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy Velasco
Report | Print
Nov 11, 2022 -

Penske Toyota responded

Hello, thank you for the great review. We are pleased to know that our Service Team ensured thorough, prompt, and informative service during your visit with us. Thank you for choosing Penske Toyota, and we look forward to working with you again!

November 04, 2022

I love the service here, Richard Tee is Great to work with. I feel safe driving my car after being serviced at Penske Toyota of Downey. More

by Jesseb862004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Tee
Report | Print
Nov 07, 2022 -

Penske Toyota responded

Hello, it's incredibly rewarding to know our staff was great to work with. We want all our valued guests to feel safe after being serviced by us here at Penske Toyota. If you ever need additional help or information, please feel free to contact us. Have a wonderful day!

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