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Penske Toyota

Downey, CA

4.9
1,892 Reviews
Call Dealership (562) 904-5600
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9136 Firestone Blvd

Downey, CA

90241

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1,892 Reviews of Penske Toyota

November 03, 2022

Samuel Aguilar was patient, thorough and very professional. Good for you that you have someone that is such a good reflection on your dealership. More

by Estelasadler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samuel Aguilar
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Nov 07, 2022 -

Penske Toyota responded

Hello. Thank you for your feedback. We're happy you're pleased with how we do business here at Penske Toyota. Our professional, patient, and thorough team are always here to help when you need us. If you need anything else, please let us know.

November 03, 2022

It is very efficient to take my vehicle for an oil change. Great experience always More

by H_gom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Weaver, Jennifer Norsworthy
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Nov 06, 2022 -

Penske Toyota responded

Hello! Our Service Team will be very excited to read your 5-star review of the efficient job they performed on your vehicle for your oil change. Thank you for making Penske Toyota your automotive service provider of choice!

November 02, 2022

Fast and best deals I would recommend this Toyota dealership when my wife is ready to upgrade I will recommend there More

by Jerryandlili
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
King lam
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Nov 06, 2022 -

Penske Toyota responded

Jerry and Lili, Thank you for your recommendation, and we would be glad to assist your wife when she is ready for an upgrade. We are overjoyed that you like the deals that we have to offer, and we are quick to take care of you when you are at Penske Toyota. Have a great day!

November 01, 2022

Quality people and service with helpful environment. I've been coming here for last 9 years. More

by nquest99g
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Arthur
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Nov 04, 2022 -

Penske Toyota responded

Thank you so much for this wonderful review and your continued business. Penske Toyota is happy to have you as our customer and we look forward to your next visit. Have a lovely day and stay safe.

October 31, 2022

Great experience with Brandon. He was very knowledgeable. He answered all questions and helpful with finding other ways to schedule recommended repairs. More

by Adricuevas Cuevas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon martinez
Report | Print
Nov 03, 2022 -

Penske Toyota responded

Hello, it's our pleasure to learn our team was so knowledgeable, informative, and helpful with the scheduling. Thank you for the positive review and for being a valued guest here at Penske Toyota. If you need further assistance, please contact us anytime. Have a fantastic day.

October 28, 2022

Excellent, friendly service. Always easy to schedule, check in wait and check out fast. Love the private sitting area for those who want to do some work while you wait. More

by adsaachs76
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lissette Ramos and Nancy Velasco
Report | Print
Oct 31, 2022 -

Penske Toyota responded

Hi! Thank you for sharing this excellent five-star review for our Service Team. It was our pleasure here at Penske Toyota to provide a peaceful, convenient, and efficient dealership experience during your visit. We are always here for you. Don't hesitate to reach out to us in the future.

October 28, 2022

Esteban Arias has been one of the most knowledgeable and helpful tech advisor I have ever experienced. Really professional and honest personal, I highly recommend him on your next visit for any maintenance More

by rgutierrez25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Esteban Arias, Sean Weaver, Jennifer Norsworthy
Report | Print
Oct 28, 2022 -

rgutierrez25 responded

Esteban Arias has been one of the most knowledgeable and helpful tech advisor I have ever experienced. Really professional and honest personal, I highly recommend him on your next visit for any maintenance needed for your vehicles. Great job

Oct 31, 2022 -

Penske Toyota responded

Hello, we sincerely thank you for taking the time to share your thoughts with us! It is our Service Team's honor to have been able to offer a knowledgeable and attentive experience during your visit to Penske Toyota. We appreciate you choosing us for your future maintenance needs.

October 28, 2022

Fantastic customer service everyone is very helpful and nice definitely recommend coming to this dealer More

by Pete1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Caballero
Report | Print
Oct 31, 2022 -

Penske Toyota responded

Hi Pete, we strive for a high level of customer service satisfaction in all aspects of our dealership here at Penske Toyota. Highly-rated reviews like yours help us to continually improve to be the best. Thank you for your recommendation!

October 27, 2022

The service department is great! Alex Ramirez was able to get my car in to get diagnosed and fix. More

by Claudialaker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
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Oct 30, 2022 -

Penske Toyota responded

Hi, Thank you for taking the time to write about your experience with our Service Department. Here at Penske Toyota, we appreciate the feedback of our valued guests. Please feel free to contact us if you need any further assistance. We hope you have a wonderful day.

October 24, 2022

I been costumer for 4 years + and the last two visits with out appointment no one has even try to help me for at least couple hours till I go inside the office and ask for help. More

by Elchidodel2000
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruben service advicer, Sean Weaver, Jennifer Norsworthy
Report | Print
Oct 26, 2022 -

Penske Toyota responded

Hello, I appreciate you bringing your service experience to my attention. You are a valuable customer, and I hope to speak with you regarding your interactions with our Service Team. When you have a moment, please contact me as I would like to discuss the details of your feedback. Kind regards, Eddie Swanenburg President & General Manager Penske Toyota of Downey (562) 904-5692 eswanenburg@socalpenske.com

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