Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Peoria Ford
Peoria, AZ
759 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 759 reviews
December 12, 2020
I have purchased two new cars from this dealership..usually not the best sales experience but the service after the sale is pathetic. I purchased a 2018 Ford Fusion brand new from this deal dealership..usually not the best sales experience but the service after the sale is pathetic. I purchased a 2018 Ford Fusion brand new from this dealership with window tint now badly bubbled on two windows and the dealership refuses to repair because " they did not add the tint". Again car purchased brand new off their lot and already tinted with nice wheels which was a selling point on the car. Window sticker lists tinted windows. Service manager was not helpful and extremely rude. I requested to escalate and no one returned my call. Impossible to leave a message for General Manager Pat Hickey or Consumer Relations person with a full voicemail..This dealership has many complaints on the BBB website with comments that they pride themselves on excellent customer service..This is simply not true. More
by Michael Ward
Employees Worked With
Service Manager..extremly rude and condescending, Doug Konieczny
Helpful December 10, 2020
The price gouging at this dealership is astounding. Yet they pretend to be a great family business helping the community. I will take my business elsewhere they pretend to be a great family business helping the community. I will take my business elsewhere More
by david.davis22
Employees Worked With
Doug Konieczny
December 08, 2020
What can I say this is the best dealer I have ever had the pleasure of working with all the staff are the most friendly people I could have ever met helped me get into my new truck and made the whole proc the pleasure of working with all the staff are the most friendly people I could have ever met helped me get into my new truck and made the whole process seamless and I am normally very anxious about going to the dealer they made me feel rite at home I will be coming here every time from now on and by the way Doug and Michelle in finance is amazing really really great and mike on the sales floor was fantastic all in all jsut a truly great experience More
by Tylerfranklin1998
Employees Worked With
Michelle Hadley , Doug Konieczny
December 04, 2020
Excellent customer service from start to finish! Our salesman, Big Doug, went above and beyond to make the trip from Iowa to purchase a vehicle for my wife one of the best experiences I've ever had! I w salesman, Big Doug, went above and beyond to make the trip from Iowa to purchase a vehicle for my wife one of the best experiences I've ever had! I would highly recommend Peoria Ford to anyone in the market for a new or used vehicle! More
by K Brockmeyer
Employees Worked With
Doug Konieczny
November 19, 2020
I have purchased four vehicles from the Peoria Ford dealership. There are two mains issues that I am currently dealing with. 1. I’ve purchased my vehicle this past August. According to my contract, dealership. There are two mains issues that I am currently dealing with. 1. I’ve purchased my vehicle this past August. According to my contract, I have a seven months deferment on my payment. Ford sent me a check to cover only six months of payments. I have text one of the employees Tyler Huber, and he told me that he has to talk to his supervisor. It’s been over three months now, and I have not received any information. Now it is to the point, that Tyler, doesn’t even return my text messages. Totally unprofessional! 2. My wife got in a car accident in early October, we need a copy of her GAP insurance paperwork to move our claim forward. We have reached out to Peoria Ford for over a month now. Now we are being told that we were talking to the wrong employee (a different Tyler), and know if would take an additional 2-3 weeks to receive the paperwork. My wife was on the phone yesterday and the employee was really rude. Once again totally unprofessional! My advice to anyone thinking about purchasing a vehicle through Peoria Ford, please think twice before you do. They are the nicest people when you are in the buying process, but once the deal is done, good luck with trying to get anything else done. I would suggest that you take your business elsewhere. More
by Ty
Employees Worked With
Tyler Hubler
November 06, 2020
Curiousity got me into Peoria Ford. Wanted to check out their 2019 F-150 King Ranch. Chris was amazing, helpfull and went above and beyond to accomodate me by allowing me to do what I wanted to do. Fantast their 2019 F-150 King Ranch. Chris was amazing, helpfull and went above and beyond to accomodate me by allowing me to do what I wanted to do. Fantastic customer service! More
by Raki77PHX
Employees Worked With
Chris Vincent
October 30, 2020
Thank you Doug! I loving my ride. The Peoria Ford is best place I needed vehicle. I am Excited to driving for taking big the step and opportunities school place I needed vehicle. I am Excited to driving for taking big the step and opportunities school More
by Sparty707
Employees Worked With
Doug Konieczny
October 19, 2020
Good service, good selection , my salesman was very professional , friendly and would highly recommend Peoria ford I’ve heard good and bad about the company man everything was great professional , friendly and would highly recommend Peoria ford I’ve heard good and bad about the company man everything was great More
by manny’s
Employees Worked With
Barry Holdaway
October 14, 2020
My mother purchased her 2nd vehicle with Peoria Ford in June 2020 and there was a manufactures defect with a raised passenger dashboard panel. She reported this and returned to the dealership days after th June 2020 and there was a manufactures defect with a raised passenger dashboard panel. She reported this and returned to the dealership days after the purchase and the vehicle was inspected and was told the part was ordered. It took calling numerous times for the part to be ordered 32 days later. When the vehicle returned for a oil change last week 5 months after the initial notification the service representative stated the appraiser had to inspect the vehicle and it needed to be left at Peoria Ford for 8 weeks before the part was ordered. I called today and spoke with Quentin and he was very rude and evaded my questions such as; why does she need to leave her vehicle and especially 8 weeks, has the part really been ordered, and if there was any timeframe for the part to be delivered. I called back to obtain the part number that was ordered and Kevin refused to provide it and told me that the person that ordered it would have to call me back. I contacted a local autobody company and they said they needed to know the exacted part that was ordered by Peoria Ford, however they should have the needed part in 3 weeks because of the delays normally would be 1 week. Peoria Ford until this is resolved I will not stop seeking fair service and resolution. More
by sirodnaej
Employees Worked With
Kevin, Adam
September 25, 2020
One of the worst car purchase experiences I've ever had. I am a cash buyer from another state and I inquired with the sales team about an Audi they had listed. To say the employee I spoke with lacked refine I am a cash buyer from another state and I inquired with the sales team about an Audi they had listed. To say the employee I spoke with lacked refinement based on first impression is an understatement, but the end result confirmed that. I courteously stated to the salesman, Thomas, that I had been let down twice this summer by dealerships after I stressed to them the importance of just giving me a real idea of what the vehicle looks like and needs because I am not there to see it myself. Many salesmen say the same thing, "This is a really clean car" and then after having a third party inspection done you find out there were all sorts of undisclosed cosmetic and mechanical issues. Thomas did his best to walk around the vehicle sharing what he saw and I was satisfied enough to take the next steps. After an argument between the salesman Thomas and the manager, Cade about the final sales price, while I was on the phone listening to the whole banter, I agreed to the asking price with a slightly reduced dealer handling fee and offered to put a deposit down to hold the vehicle until the next morning. However the sales manager Cade declined my deposit and told me "If you're willing to schedule and pay for a pre-purchase inspection and can close on the vehicle tomorrow I'll hold it for you and get the car across the street to the Audi dealer". I told him, "absolutely" and immediately called the Audi dealership next door to schedule a pre-purchase inspection and contacted a transport company for a shipping quote. The next morning, 2 hours after the pre-purchase inspection was scheduled I get a text saying "the car sold last night, sorry man". Are you kidding me? I replied expressing my distaste and the sales manager Cade called me. He told me there was a customer in the sales room at the same time I was talking to them the previous evening. Then he arrogantly asked me, "You're in business, what would you do if you had a customer in person who was interested versus a customer out of state that wasn't a guaranteed purchase?" I responded telling him, "Yes I am in business and I would NEVER do this to someone. I offered a deposit, which is money in hand, and you didn't accept it. But you gave me your word that you would hold it over night if I were to pay for the inspection, to which I obliged." Don't decline taking my deposit and tell me you will hold the vehicle for me.... just be honest so I can either suggest alternatives or move on. Or tell me there's someone else there looking. Cade went on to tell me "We're the top selling Ford dealer in AZ for a reason buddy". We're not buddies, and it's clear the reason is obviously because you will unscrupulously do whatever you have to do to sell a car. I'm sure we'll find the car we're looking for, but the whole thing is unbelievable especially after asking for honesty and expressing my prior experiences. Hopefully I'll find a dealer somewhere with an ethical approach to car sales, unlike Peoria Ford... More
by Speedybee
Employees Worked With
Thomas, Cade
