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Peoria Ford
Peoria, AZ
759 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 759 reviews
December 23, 2019
Dishonest Dealer Dishonest dealer uses bait a switch advertising and will go back on a deal after agreed pricing. Will attempt to add additional charges to the vehicle Dishonest dealer uses bait a switch advertising and will go back on a deal after agreed pricing. Will attempt to add additional charges to the vehicle without disclosure. If you choose to buy from this dealer be extremely cautious. Buy from Tom Jones or Larry H. Miller both are honest dealers. More
by Shawn
Employees Worked With
Pat Hickey
Helpful November 26, 2019
Buyer Beware! My wife and I looked at two used trucks and tried to see if we could work a deal for our budget. We were unable to work a deal on either truck but it My wife and I looked at two used trucks and tried to see if we could work a deal for our budget. We were unable to work a deal on either truck but it was a good experience with the salesman and finance dept. The next day I received a call from the salesman to see if we could somehow work something out. I asked if I put down another $1,000.00 down would the give me the payment I wanted. He said he would check and call me back. Approximately 10 minutes later he called and said, "Its a deal." I went in approximately an hour later to sign the papers. I gave them my license and down payment. 20 minutes later a different finance individual sat down and showed me another payment and money down deal. $3,000.00 additional down and a higher payment. I asked what was going on and looked for the salesman and other finance person. They were nowhere to be found. I explained the deal that was made verbally and he just shrugged his shoulders and said he doesn't know where they got those numbers. I asked him to get the other guy and he just sat there and smiled. Total manipulation. I said no thanks and left. I have never been treated so badly from a dealership in my life. Visit at your own risk. More
by dsammyb
Employees Worked With
Robert Lackner, Tim (finance), Unknown (finance)
November 24, 2019
Thankful & Grateful Big Doug was incredible to work with. He was patient and very helpful. My husband and I appreciated his knowledge and honest guidance during our car b Big Doug was incredible to work with. He was patient and very helpful. My husband and I appreciated his knowledge and honest guidance during our car buying process! He went above and beyond to fit us with the perfect vehicle for our needs and lifestyle, while his team was able to get us the right price, rate, and term. We are incredibly thankful and grateful for such a positive experience with Peoria Ford! More
by Casey_randall
Employees Worked With
Dale from finance, Doug Konieczny
November 08, 2019
Big Doug was the one man to meet and greet me at the door as soon as i walked in. Doug took me to see the vehicle I originally went in to look at while also recommending another one similar. As I liked the r as soon as i walked in. Doug took me to see the vehicle I originally went in to look at while also recommending another one similar. As I liked the recommended one far more Doug helped me look into the sound system that came with the vehicle along with other packages for the truck I decided on. Doug had the patience, knowledge and experience in selling vehicles! Doug was a big help in helping me find and get into the truck I wanted. I would definitely recommend him to anyone looking for a vehicle! More
by Isaiah Torres
Employees Worked With
Doug Konieczny
October 09, 2019
Disappointed with the service dept I took my 2019 Ford Explorer in for service because the front passenger door was not closing correctly. The door made a loud popping sound when opened I took my 2019 Ford Explorer in for service because the front passenger door was not closing correctly. The door made a loud popping sound when opened and had to be slammed for the door to close successfully. I took my vehicle twice, and both times the service reps acted like the issue was non-existent. They did change the lock hatch and stated they had fixed the problem. I later noticed the issue was not fixed and wrote an email to the manager. Not only have I not been contacted regarding the email sent six days ago, but we also ended up taking the explorer to a different dealership, and within a day, the issue was fixed. My husband and I have purchased three vehicles from Peoria Ford and have recommended several family members who have also purchased several cars. I am very disappointed with the way I was treated and am sad to say they have lost a loyal customer. More
by rodash87
Employees Worked With
Adam, AJ
September 27, 2019
Poor communication I went 9/25/19 at 9:30am to get my ford escape looked up because the engine lights is on.At 1;00 pm I'm starting to worried because i haven't heard an I went 9/25/19 at 9:30am to get my ford escape looked up because the engine lights is on.At 1;00 pm I'm starting to worried because i haven't heard anything from my service advisor whats going on on my car.I called and left a message twice. The only problem i have is the poor communication between client and service advisor.My service advisor is Carlos.He need to keep me inform whats going on so I can at least to make plans. Maybe need more training for better communication. I'm not a happy customer. More
by Not a happy customer
Employees Worked With
Carlos Luna-Aispuro
September 16, 2019
Arrogant Fraternity Atmosphere Took vehicle in for safety recall & asked to have them check charging unit that had been flashing red while it was there. Carlos told me nothing was Took vehicle in for safety recall & asked to have them check charging unit that had been flashing red while it was there. Carlos told me nothing was wrong with it and when I asked why it was flashing red, he asked me ‘did your car not come with an owners manual’? And ‘I’m not a mechanic’ Then the ‘manager’ Keith comes over and claims he heard conversation and Carlos did not say that. When I told him the keys were in it, just fix it he charged at me and said ‘no one talks to me that way!’ and to get my car off ‘his lot’. This is all after hearing the service advisors make fun of an older gentleman who was having tech issues with his Raptor and a heavyset person who they doubted could fit in her vehicle. If you like unprofessional fraternity atmosphere this is your choice for service shop. More
by Non fraternity fan
Employees Worked With
Carlos and Keith
September 12, 2019
Flat out Liars and thieves Went in on 9/11 lookin at a used 2016 Nissan Versa. Price on THEIR website was listed at 9,155$ (I knew it didn’t include fees) we go in and check the Went in on 9/11 lookin at a used 2016 Nissan Versa. Price on THEIR website was listed at 9,155$ (I knew it didn’t include fees) we go in and check the car out with berry (he’s the salesman that helped in the absolute best way he could and none of this is his fault). I loved the car it had a few dents and scratches on it, the radio display wasn’t working, and the key couldn’t be taking out of the ignition without a wrestling match. Long story short after the test drive berry gives me the first offer for the car. Which to my surprise is not listed at 9,155$ as it is in their website, But it’s actually retailed at 10,480$ and that’s RETAIL, and after taxes the doc fees were added on we had an ending price of 14,380$. To make all matters even worse, they offered to give only 100$ for my trade in. None the less we walked from that deal cuz why on earth would I even consider negotiating that disaster... my god. And to end our final time at ford at we pulled up again the second time because we forgot our papers we brought in and a dealership employee driving a customers car into the service area decides to back up only using his rear view mirrors and rear ends my fathers car, he then gets out and proceeds to blame it on us for speeding through the parking lot. Which isn’t even possible considering all the cars that are in a dealership parking lot. None the less they’re saying it’s our fault, and then they filed a claim on my fathers insurance flat out lying about what had happened. To wrap all this up, go to any other dealer first and leave ford More
by Scendo
Employees Worked With
Berry,John,Michelle
September 05, 2019
Great with kids! My wife and I (We) worked with Kelso who was fantastic from start to finish. We came in knowing a lot about the F250, but very little on the diesel en My wife and I (We) worked with Kelso who was fantastic from start to finish. We came in knowing a lot about the F250, but very little on the diesel engine as this was our first one. Kelso was very patient with us and explained all of our questions in great detail. He even provided us with answers to questions we did not think to ask. We had our boys with us (5 and 6), and he was great with them. When we were talking with finance, he kept them entertained and talked to them about the other vehicles at the dealership which they loved. Tyler, our Finance Manager, was fantastic as well. Did not push anything on us that we didn't want and explained everything very clearly so we understand what we were buying. More
by jon.gort
Employees Worked With
Bailey "Kelso", Tyler D. Kellett, Jim Eagle
August 20, 2019
TERRIBLE SERVICE CONTINUES AFTER A 5 MONTH BATTLE LAST DEC TO FIX THE TRANSMISSION ON A CAR MY MOM BOUGHT FOR MY WIFE BUT DID NOT DRIVE ! SAT IN GARAGE LAST 5 MONTHS 26 MILES L AFTER A 5 MONTH BATTLE LAST DEC TO FIX THE TRANSMISSION ON A CAR MY MOM BOUGHT FOR MY WIFE BUT DID NOT DRIVE ! SAT IN GARAGE LAST 5 MONTHS 26 MILES LATER TRANSMISSION IS BAD AND UNFORTUNATELY I CANT WAST ANYMORE TIME FIGHTING THIS DEALER SHIP BUT I CAN TELL YOU THEY ARE LIARS FROM THE OWNER DOWN ! More
by AL NOWA
Employees Worked With
PESH
