Peoria Ford

I have the car I didn't know I wanted. I had never bought a used car, so I was nervous about this purchase. I saw a couple a cars, one I thought would be perfect--until I saw the Ford Focus I had never bought a used car, so I was nervous about this purchase. I saw a couple a cars, one I thought would be perfect--until I saw the Ford Focus. Despite my bias against Fords, I loved the Focus and all it offered. I found the Peoria Ford team friendly and open. Every effort was made to find the car I wanted and needed. More

Unethical behavior We decided to not trade, yet the Salesman would not return the keys to my car we drove in with. The 'powers at be' continued to change numbers on a s We decided to not trade, yet the Salesman would not return the keys to my car we drove in with. The 'powers at be' continued to change numbers on a sheet, using thick black ink, to try and change our minds. My wife and I, both, actually became nauseated from their tactics. More

Great service, explained everything to me The staff was very helpful I was told exactly what they did to my car and when it should be brought in for another service. A little "pricey", howeve The staff was very helpful I was told exactly what they did to my car and when it should be brought in for another service. A little "pricey", however. More

Bait and Switch tactic Im beyond upset of what happened to my family today. I found a car online that was located at Peoria Ford which I had called first thing in the mornin Im beyond upset of what happened to my family today. I found a car online that was located at Peoria Ford which I had called first thing in the morning to check if they still had this vehicle. I spoke to Christian Gore, which on the phone he confirmed they had the vehicle. I explained I lived over an hour away and needed to make sure it was there before my family made the drive. Still confirmed yes. I received 3 calls from sales managers confirming the car and if i was still coming to my appt. When we showed up I knew something was off because our sales man did not have the car ready for us and acted like he had to check on it to get it. A few mins later another manager came up and said oh sorry guys we sold it today.... Hmmm so apparently they quote "sold "the vehicle within a few hours of me coming. I said no you did not. You didnt have the vehicle this whole time. I thought back to my converation with Christian and i remembered him saying oh does it have to be that specific car? I told him yes but also wouldnt be opposed to looking at other cars but we are driving out to primarily get that car we saw. They also took down the posting within mins after i got off the phone with them to confirm the car and i just trusted them too much. We drove hour and 30 mins to be lied too and the continuous lies came out of each person we came across in that dealership. Im disgusted that they would take advantage. I am beyond upset, this is the classic bait and switch move and I cannot believe we wasted 3 hrs for these people. More

Came in for diagnostics. Logan was amazing, he did a great job handling my case. I’ve been in many dealerships and I can say Peoria Ford is my favorite. There staff is always Logan was amazing, he did a great job handling my case. I’ve been in many dealerships and I can say Peoria Ford is my favorite. There staff is always friendly and ready to help out and always provide excellent service. I was in and out quickly and didn’t have to wait around, Logan is very easy to work with and took care of my needs. Thank you Peoria Ford. More

Peoria Ford employees do not stand by their word On several instances I was told one thing and the dealer does the exact opposite. Last experience, purchased vehicle in March 2018. I was not expect On several instances I was told one thing and the dealer does the exact opposite. Last experience, purchased vehicle in March 2018. I was not expecting to make the purchase that day. I had my 2 year old with me. While he was good after that long long process to finally get into the finance managers office my son was ready to go. The finance manager was going over several optional protection products with me. I said I was interested but I needed to read through the details. I asked if I could return later and purchase. He informed me at time of purchase only. I asked him if I purchased the protection products now if I could return them via a form/online or if I had to return to the dealer. He told me return to the dealer. I made the selections. I went home, read through the products. I decided I wanted to cancel one protection product. I fill out the form and fax it to the dealer as requested when I called. I call the company that provided the protection item a few weeks later to see the status of refund. They informed me that they never received anything. I go to the dealership, they have me fill out a new form. Finance manager signs it and I leave. The dealer calls me back a little later and I have to return to the dealer to sign another spot. The lady makes me a copy and I go on my way. I wait a few weeks and call the protection product company and they inform me no cancellation received and the dealer knows how the process. They provided me the process. I go back to the dealer again and this time a finance manager tells me that it was not refundable. Based on the reviews I am seeing on BBB and other websites, this dealership and PFVT Motors, LLC, I'd stay away. I will not be returning even for service. More

Great Service I was extremely pleased with the friendly, efficient service I recently received at Peoria Ford. Johnathan patiently explained everything before & af I was extremely pleased with the friendly, efficient service I recently received at Peoria Ford. Johnathan patiently explained everything before & after he serviced my car. I am very happy that I chose Peoria Ford! More

ABSOLUTELY AWESOME! Joey was EXCELLENT The entire experience was Awesome! Joey was so patient and wonderful! The entire team was so wonderful!!! I love my new Explorer! I had the best exp The entire experience was Awesome! Joey was so patient and wonderful! The entire team was so wonderful!!! I love my new Explorer! I had the best experience I have ever had buying a car ! More