Peoria Ford

Perfect recommendation from a friend. Awesome people. This place awesome. Was nervous at first but turned out to be a great experience. Our guy Anthony Perez did an awesome job getting us a great deal on This place awesome. Was nervous at first but turned out to be a great experience. Our guy Anthony Perez did an awesome job getting us a great deal on a new vehicle then called us back with an even better deal that lowered or monthly payments. Definitely recommending to anyone wanting a new ride. More

170 point used car check and service I am a retired Navy physician and aviator, a proponent of safety and process improvement, submitting the following in hopes that Peoria Ford will take I am a retired Navy physician and aviator, a proponent of safety and process improvement, submitting the following in hopes that Peoria Ford will take heed and do better. Not sure what gets covered by the quality check....I had asked for the list, which Wade the salesman was quite proud of, stating that only quality worry free vehicles pass, but was only given a copy of the invoice documenting that it had been done. Meanwhile, 3 weeks and 500 miles after purchasing one of their used SUVs that had passed the check, the brakes are squealing....so making an appt to get them serviced. I also notice that the tires have very little tread remaining, beyond the lateral wear bars on all tires (maybe that's why they were overinflated...they did recognize the abnormal wear, but were hoping to regain some service by overinflating...good strategy but unethical in my opinion), I'm guessing maybe 5000 miles of safe service left.... and a tire plug within 1/8 inch of tread edge-generally considered not safe...shame on me, I should have noticed. At the time of purchase we pointed out where the detailing had left pet hair, dirt, and chewing gum on the seats, as well as an oily residue throughout the engine compartment. The vehicle was sent to service for about 90 minutes. Shame on me, I didn't verify the work....as it was not done. In summary, the service department at this dealership is probably capable of doing great things, but they clearly miss things at times, and I recommend they review their quality control processes. They didn't become a successful dealership doing the careless work reflected by my experience. With the application of process improvement they should be able to more consistently provide quality work for more cars. regarding CustomerService, I left multiple messages with them over 2 weeks, finally getting through to Ms Woodhull, who listened patiently then reminded me that I had accepted the vehicle and should have inspected it. Yes she is correct, I had placed too much faith in their quality check, without verifying. Lesson learned. For what it's worth, a sales manager-Nikki? called to check on how the SUV was performing a week after the purchase, before any of the above issues manifested themselves. Contacting this dealership is a challenge...No email addresses on website, and calling CustomerService results in leaving messages...which as noted, took weeks the get through. Respectfully submitted, CN, CAPT, USN, RET More

Supercharged my 2016 Mustang Both Zach in parts and Logan in service were excellent; I added a Roush supercharger, tires and other ancillary items. It took longer than expected b Both Zach in parts and Logan in service were excellent; I added a Roush supercharger, tires and other ancillary items. It took longer than expected but most importantly, they got it right. Keep in mind, I have had it back only two days; but so far "sweet". No complaints with work done other than it didn't boost the power quite as I expected, but that could be just me. I will say this, "the car handles and performs awesome". I would not trade it for a Porsche or any car for that matter. My GTCS is now truly unique and much fun to drive. Extended warranty is also still in tact. I will now change my Ford dealer to Peoria from another I used to go to that is 25 minutes closer to me; that says it all! More

Great experience Anthony Perez along with the management and finance people did a great job. I am totally enjoying my F150 Lariat. They worked hard to find the right Anthony Perez along with the management and finance people did a great job. I am totally enjoying my F150 Lariat. They worked hard to find the right truck for me. More

Wasted three hiours I spent three hours there to look into the an Explorers. I felt pressured to do a Lease buy program. I told Taylor numerous times that I did not want I spent three hours there to look into the an Explorers. I felt pressured to do a Lease buy program. I told Taylor numerous times that I did not want to lease and he kept pressuring me as to why. I am the consumer and do not have to explain my decisions! It was a very frustrating for me. I I did not make a deal. More

Discount Doug (Beware) Worst dealership experience I ever had. Beware of discount Doug!! I was close to finalizing a deal with the finance manager and discount Doug come Worst dealership experience I ever had. Beware of discount Doug!! I was close to finalizing a deal with the finance manager and discount Doug come in, interruptted the deal and insulted my asset and family. Gary from sales and Andrew (financing manager) made it sorta right. They knew discount Doug was wrong in treating us the way he did. But should have made discount Doug apologize to my family. Will never recommend this dealership to anyone. Advice to Peoria ford - fire discount Doug he losing you business!!!!! More

Best experience Called made an appointment showed up and went straight to what I wanted. Did a little haggling like always and they got my payment very close to what Called made an appointment showed up and went straight to what I wanted. Did a little haggling like always and they got my payment very close to what I wanted. Josh and Michelle were amazing to deal with. More

Great service Had a great experience getting my new car with these guys!! Set up an appointment and let them know what car I was interested in and they emailed me t Had a great experience getting my new car with these guys!! Set up an appointment and let them know what car I was interested in and they emailed me to let me know everything was set up for me to come in since I was driving so far to come buy a car. Bruce and Tyler bent over backwards so I could leave in a car!! Great service again More

Customer care Excellent and knowledgeable staff and sales person. Ryan was very flexible and expert in comparisons. Overall team was very helpful and did a lot of w Excellent and knowledgeable staff and sales person. Ryan was very flexible and expert in comparisons. Overall team was very helpful and did a lot of work to satisfy us More

Muy buen servicio Gracias a Daniel por su tiempo dedicado a ayudarme con mi troca f150 estoy muy contento y agradecido con todo el personal de Ford peoria gracias Gracias a Daniel por su tiempo dedicado a ayudarme con mi troca f150 estoy muy contento y agradecido con todo el personal de Ford peoria gracias More