Peoria Ford

Went to the dealer based on emails stating that the vehicle I wanted was in stock and would be ready for me to view. I got there and it wasn't ready, it had actually been sold. The many people who tr vehicle I wanted was in stock and would be ready for me to view. I got there and it wasn't ready, it had actually been sold. The many people who tried to help were acting apologetic and tried the dog and pony show leading me around the dealership looking at other used cars that weren't even close to what I wanted. They later tried to low-ball my trade and harass me into coming back to the dealership (I know they wanted my trade). I gave them my terms and they said they would work it out. I told them no because they offered 3rd party extended warranties and unethical practices of having 4 different people call with different stories about what happened. Each time they called and I told them I drove so far to see a vehicle that didn't exist, that person stopped calling. Now I have purchased another vehicle and they are still calling. They don't "get" customer service and will fast talk you to death. Trust me people, I went to a lot of dealerships in the last few weeks and this was the worst. Go to a Power dealership. They might be a mega giant company but their prices are great and I've bought 3 cars with them at different dealerships and they have always worked with me and have good customer service. They also really do take care of their vehicles before they sell them. No hidden scams to get you to drive to Peoria. I will let them keep calling and wasting man hours for now. They need to go out of business. More

I went to this dealer to check out a new car I was considering buying. I went there only because it was the closest to me. My salesman (David) was new but knowledgable. While at the dealership, one considering buying. I went there only because it was the closest to me. My salesman (David) was new but knowledgable. While at the dealership, one of the managers came over and asked me questions. The next morning after the test drive the harrassing phone calls began. One manager after another, once or twice a day. The callers had no idea what stage in the process I was at and kept offering inappropriate things to try to move me to an immediate sale. These guys are the WORST for high pressure sales tactics that I have ever encountered! After two days of high-pressure and annoying calls from managers, I told one manager, and then my salesperson, that I only wanted to receive calls from ONE person at their dealership, and that was my salesperson. I said if anyone else called me again, I would take my business elsewhere. My salesperson assured me that he'd noted that in my file and that he would be the only one calling me from then on. But the managers' calls continued once or twice a day for two more days. I kept telling them not to call me, but they ignored that. My last call from a manager I told him I'd taken my business elsewhere (which I have) and he argued with more high-pressure sales lines about why I should buy from them because they'll give me the best price. Ya right. I told him I wouldn't buy from them if they were the only dealership in the country. Despite that, I expect I haven't heard the last from them. It seems the only way to get rid of these guys is to either tell them you bought a car already, or to block their phone number! It was interesting to read the other reviews on here. This dealership clearly chases people way with their sales tactics, yet they don't seem to care. If I do buy a Ford, I won't even take it to their service department because I wouldn't trust them! More

I was very pleased with the sales service I recieved. I traveled to Peoria after shopping in Flagstaff, Prescott, Prescott Valley, Dewey and Cottonwood. Peoria was the only dealership that offered fast, co traveled to Peoria after shopping in Flagstaff, Prescott, Prescott Valley, Dewey and Cottonwood. Peoria was the only dealership that offered fast, complete and friendly service. I have had several calls from my salesman to make sure everything is OK and that I was pleased with my purchase. I would not hesitate to send customers to see Shawn at Peoria Ford for their nexy purchase. More

I can down to peoria ford mid afternoon this past weekend and i dealt with a salesman named Scott Myers we went round and round trying to find the right vehicle in the 15k price range because thats all i was and i dealt with a salesman named Scott Myers we went round and round trying to find the right vehicle in the 15k price range because thats all i was willing to spend.I couldnt find anything in that range that i wanted so i left on my way out another manager by the name of bow i believe said thanks for coming down,how was ur experience,ect...I told him scott was great you just cant beat the deal down the street that i have found.He stated it was no problem and he understood. I loved my experience at first so later that evening i called scott and said hey i was looking online and i saw a used edge is it still there i really would like to buy a car from you.He stated it was still there i came down and we just couldnt agree on numbers meanwhile the manager that was there at the time his name was rob was very rude and mean to scott so i told him why dont you be a little bit nicer to him i like him hes the reason i came back down to the dealership.The manager looked at me from his desk and went about his business scott then pulled up a ford escape said hey i took this in on trade its a very nice vehicle its something that will work for your price range and its a really good deal so take a look at it. So he showed me the vehicle i liked everything beside it was a 4cyc and i really wanted a v6 but i let him run the numbers and he gave me a great deal but the manager was sooo rude to me and scott that i called the next and told them that i was no longer going to pick it up and bow the first guy who helped me n scott was the one i spoke with very nice and said he fairly understood.This place was great other than the one guy who ruined it for the whole dealership.I will not go back nor will i reffer anyone to Peoria Ford. More

Dealership will tell you anything, mostly lies, to get you to buy a car. Totally pressure and intimidate you until you buy a car. Told them repeatedly I wanted to think it over, but they would not return you to buy a car. Totally pressure and intimidate you until you buy a car. Told them repeatedly I wanted to think it over, but they would not return the title and keys to my trade in. Felt like a hostage. Finance people tell you one thing and then lie about it. All they care about is getting you hooked up with some 'fly by night'never heard of lender so they can get paid for the car and they don't give a xxxx about the customer. Just tell you a bunch of lies and make false promises they don't and won't keep. After the deal you are treated like a second class citizen. Wish I had checked out this website before I got ripped off by Peoria Ford. I hope other people check this out before they get swindled like I did. More

my daughter and I went to peoria ford dealer looking for a used car for my self just the other day oct 12 2011 i told what I was looking for and price range i need it to be at. from the start i got lied to a used car for my self just the other day oct 12 2011 i told what I was looking for and price range i need it to be at. from the start i got lied to , I found a car and I was asking about the warranty on the car like how much long i have and they told me was against the law to tell me, i say since when? he say it just is ,they start it to be rude cause it was taking to long for me to do the deal cause the price was not what i could afford and it was late at night almost time to go home so I say let me come back tomorrow they say no either you buy it today or you don't buy it at all so we went back and for on prices until we agree ,i told i was going to put down 1500.00 cash i don't have a bank acct, they say no problem so we went to the finance room with Marcus Escobido when time to sign papers I was asking question about everything on the contract when Marcus look at me and say can't you read? I say yes but i need you to explain so he say is rite there just read and get it over with it I was like what these is your job to do I also ask him about on extend warranty on my car he say well is to much money you can't afford so i just left the room with my daughter very upset leaving the 1500.00 on the table on envelope and walk out side one of the manager Doug Hoschiet came talk to me I told what happen he calm me down and ask another finance person to help me Mr Beau Norton he finish the paper work and i left with the car . on oct 17 I call service to get my car repair like they promise , and they say i need it to bring the car back the deal did not go through again very rude over the phone like you need to bring the car asap ,so couple hours I was there so I say ok that is fine just give my deposit back and here is the car and they say well we can't cut you a check today but come back tomorrow and we will have it here for you ,so I did when got there Mr Patrick Hickey say we can't find the money you put down so we can't give you the check but we need to keep the car I was in shock I have all my paper work and stated the 1500.00 in cash the i put down , so I was forced to deliver the car and leave with out my money ,I'm still trying to get my money I will do anything and everything in my power . so please BE AWARE OF THE PEORIA FORD DEALER THEY ARE NO GOOD OR HONEST TO DO BUSINESS WITH . More

This company is a fraud. I went in and they told me why does and old man need a car. They tried to sell me a car for $3000 over sticker price. I hope they spend all there profits on medicine for there heal does and old man need a car. They tried to sell me a car for $3000 over sticker price. I hope they spend all there profits on medicine for there health for what they do to people. They need to be investigated by the better business bureau. I am a senior citzen and the world is just fill of bad people like this outfit.... More

If you want to be treated like an idiot this is the place to go. They will switch salesmen and sales managers back and forth, all the time one will tell you one thing and then the other will tell you somethi to go. They will switch salesmen and sales managers back and forth, all the time one will tell you one thing and then the other will tell you something else and in the end all their statements were not true and flatout misleading. We did purchase a new 2011 Taraus from them but only after finding out the one closest to what we wanted was the only one in the state and they had already locked it up from another dealer. They would not use our discount X-Plan. We were told that since this was our third Ford purchase we qualified for the Ford Preferred Customer 1.9% financing but when they switched finance representitives we were told that they could only get us 3.9% financing even though we have triple A credit rating. After signing the contract we were walked out to the car and one person set up the sync system but had difficulty setting the clock. A second person set the clock up and then everyone walked away. At this point we felt that once we had signed the contract they were done now get off my lot. No one did a walk through showing us the features on this vehicle or fill out the delivery checklist with us. Not one feature was shown to us, not even the spare tire in the trunk. Everything we learned about the car we read in the owners manual. We were told we had the 6 CD changer but learned later that this was a single CD player. We were even told that if we sent a customer in and they purchased a vehicle we would receive $100.00 (Finders Fee). During the time of us waiting for our car to be delivered our nephew went in and bought a vehicle. When I questioned them about the finders fee I was then told that I had to send the buyer to the same salesman and therefore I did not qualify. I called and spoke with I believe all four sales managers and the general manager about the misleading statements, lack of a walk around and the way we were treated and I got the same general consensus from each of them, they did not understand what I expected from them and they did not understand what my problem was. I just wish I had read the other reviews before I went to Peoria Ford, you can bet I would have gone to another dealer. More

This Dealer is a good one! They seem to really care about the customer and sell cars. WOW what a concept, more dealers should take notes! All the employees were great. Mike is a GREAT guy to talk to and deal the customer and sell cars. WOW what a concept, more dealers should take notes! All the employees were great. Mike is a GREAT guy to talk to and deal with. We ALWAYS Hated going to car dealers, but everyone made it a very enjoyable experiance, kinda the way its supposed to be.I went in looking to maybe buy a used truck and ended up with a new one for a better price. I've been buying cars for awhile and even worked for a dealer for 8 years, I tell you this is the place to go... More

I am in an open BK so getting a vehicle has been extremely difficult. After being treated poorly at several dealerships I was losing hope quickly. I decided to stop by Peoria Ford to see about a veh extremely difficult. After being treated poorly at several dealerships I was losing hope quickly. I decided to stop by Peoria Ford to see about a vehicle that they had on their lot that would work for my family and be easier to get approved. When I got to the dealership I talked to Justin and Anthony and told them my situation and why I was looking into that vehicle. Justin told me that it would be easier to get approved after the BK discharged but that he was willing to look into it to see what he could do. Anthony and Justin came back to me a few minutes later and asked me if I would be interested in a newer vehicle that was a lot nicer than the one I was initally looking at. I was hesitant at first because the vehicle wasn't a favorite color of mine. I mentioned to Justin that another dealership had an Expedition that was the same year but a color I would prefer to have. He sent Keith over to look at the vehicle and unfortunately it didnt have a third row which is a must for my family. When they informed me that the seat was missing I looked at the vehicle they had on their lot and honestly it was much better than the one I was looking at. This one was the top of the line while the other one was the basic model. They dropped the price several thousands of dollars and made the deal work out great for my family. I am very pleased with the amount of effort they put into getting me into a vehicle. They treated my family like we mattered. I felt very comfortable during the whole process. The entire day was spent at the dealership and we had five kids with us so it was a little stressful but it was worth it. We are looking to trade our car in for an F150 and will definitely go to Peoria Ford. My uncle knows about our experience and is aware of how bad we were treated at other dealers and he said he too will be going to them soon. More