Peoria Ford

Better prices compared to others I got to know my sales rep (Blake) because was friendly, thorough, always concerned what my needs were. Always responded fast to any questions about I got to know my sales rep (Blake) because was friendly, thorough, always concerned what my needs were. Always responded fast to any questions about the vehicle I was buying from out of state. Highly recommend this representative of Ford. Also the finance closer (Mike) was professional, friendly field expert, and at times relentless in the sales of extra warranty offers. All you have to do is be firm of what you need in the final outcome for your own budget. I don't understand why all the complaints from people, they're just uneducated, lol. More

TERRIBLE Sold me extra wear and tear policy that did not match my lease. I relied on their explanations of coverage and contract, which was false. Now, I was Sold me extra wear and tear policy that did not match my lease. I relied on their explanations of coverage and contract, which was false. Now, I was sold something I didn't need, which they made it seem like I did for a time period that I didn't have the car. I filed a complaint and they were RUDE to deal with. That was the owner nonetheless. DON'T DO BUSINESS. READ ALL THE REVIEWS. SHADY More

Escape purchase Smooth process and Thomas worked well with us. Finance department was a tremendous help. Didn't waste the entire day as we are busy people. Smooth process and Thomas worked well with us. Finance department was a tremendous help. Didn't waste the entire day as we are busy people. More

Good experience buying first new car I was pretty nervous about making a commitment to purchase my first new car. Mack made the process smooth an nearly anxiety free. He listened to what I was pretty nervous about making a commitment to purchase my first new car. Mack made the process smooth an nearly anxiety free. He listened to what I was looking for and found it for me. The dealership didn't have the exact vehicle I was looking for, so Mack even facilitated a dealer trade to get the one I wanted. The sales manager was helpful and patient with our questions. We also had a good experience with our finance person who made completing paperwork pretty painless. Overall great experience and loving my new car. Thanks to Mack and everyone at Peoria Ford! More

It Was A Great Day! At a dealership? Lets face it no one wants to spend all day at a dealership. Well we drove from California 5-1/2 hours to buy a vehicle at Peoria Ford. Bill with sales Lets face it no one wants to spend all day at a dealership. Well we drove from California 5-1/2 hours to buy a vehicle at Peoria Ford. Bill with sales and Gary the desk manager were great!!I would buy from them again. We got a terrific deal and a great interest rate. Thank you Bill for lunch!!! Thank you Gary for your help in getting us a price and interest rate that fit in our budget. After it was over we got into our new van and hit the road for Long Beach. Great Day! More

A good day I went in for my service , and ended up leaving with my new Ford Explorer which I love . Everyone was extremely helpful and nice ......I was not rush I went in for my service , and ended up leaving with my new Ford Explorer which I love . Everyone was extremely helpful and nice ......I was not rushed and as I said I have the vehicle I wanted . More

New Car Purchase Our sales person, Tracy Twitchell,, was fantastic. Very professional and great listening skill. Both Tracy & Joe Leavitt, sales manage, took the time Our sales person, Tracy Twitchell,, was fantastic. Very professional and great listening skill. Both Tracy & Joe Leavitt, sales manage, took the time to clearly explain all aspects of the vehicle and treated us with respect. Great experience. After we purchased the Explorer the detail crew was supposed get it detailed before we drove it away. Since it was late Sunday afternoon before the deal was finished it didn't quite look as if it should. Tracy immediately picked up detailing materials and got to work - very impressive. Since we had to come back on Monday to bring some documentation I suggested that she just wait & have the normal detail crew take care of it - which they did and it looked great. We also had some challenges with the financing that I discovered after I got home and was able to read all of the detail. There were after market items on the contract that I didn't know I had agreed to. I called Tracy and she set up an appointment with Jeff Melton, finance director, and he listen to my concerns & corrected the contract. It was unfortunate that I had to go to this level but I was very happy with the outcome. Overall a very good experience. More

Disrespectful at all levels No communication. No integrity. My wife and I along with our 6 year old son were verbally humiliated, and my wife brought to tears, in the service are No communication. No integrity. My wife and I along with our 6 year old son were verbally humiliated, and my wife brought to tears, in the service area by the advisor and his service manager. No help explaining diagnosis and not a care in the world when it came to how I felt leaving the store. Never returning. More

Terrible customer service and poor communication Purchased a 50K Truck there and extended warranty through Peoria Ford 2 years ago and will never purchase a Ford again, simply because I won't ever do Purchased a 50K Truck there and extended warranty through Peoria Ford 2 years ago and will never purchase a Ford again, simply because I won't ever do business with Peoria Ford again. The service department is a joke. Dropped my truck off at 0800 on Saturday morning, only to receive a call at 5pm informing me that the extended warranty department closed at 1 so they couldn't determine if the work I needed done was covered. Did I mention I had an appointment at 0800? I don't understand how this wasn't determined sooner. They kept my vehicle all weekend long and told me they would call me Monday after they got intouch with the warrant company. 4pm on Monday comes around and still no call, so I followed up. My service advisor didn't have any financial figures for me. additionally, some services were completed without my authorization and when I arrived in person to address my concerns, there wasn't any accountability by the service advisor or the service manager. I was appalled at how I was treated. The customer service is awful and I will discourage anyone I know from making the awful mistake I made by choosing Peoria Ford. More