Peoria Subaru

We were shopping for a new Ascent. We called other dealerships in the area. One other dealership had one we liked, however it was pretty far. We called Peoria Subaru and they, too, had one we liked wi dealerships in the area. One other dealership had one we liked, however it was pretty far. We called Peoria Subaru and they, too, had one we liked with the same features we thought. The Peoria Subaru internet sales person, Miranda, said that they will match any other dealerships in the area by giving them the other dealership's invoice. We gave the other dealership's invoice to her and she compared that to the one they have in stock. She asked that if they can match it, if we could be there tomorrow. We said yes, and she said that they can and she will see us tomorrow. We went there with our 7 month old baby since we don't have anyone to babysit as we are new to the area. We were greeted by her and had us meet another sales person, Alan. He drove the Ascent over that we liked. When we got into the sales office, Alan and the manager said that they couldn't give us the Ascent for that same price because there were more options than compared the other dealership's invoice. We didn't know this, but Miranda told us that she could match that price for that vehicle and we wouldn't have come down to Peoria Subaru if it wasn't the case. They then haggled, with my trade-in and came down to a moderately lower number to meet in the middle and we were fine with it. We then went from the temporary sales office to the finance office. There, we met Pete (I think that's his name) and he was all over the place when it comes to the warranty and couldn't understand him, not because of his accent, but because he was all over the place with trying to sell us the warranty. This took almost 5 hours from driving into the lot to driving out of the lot with a new car while having a 7 month old baby. Our 7 month old did very well, but all of us were tired, hungry, and it was too long of an experience as Alan was very new to Subaru, the dealership was under construction and the sales office was in a temporary portable office. It took the longest when trading in my vehicle as we were just waiting, about an hour of doing nothing. After we had our new car in the garage, I decided to call other places about Subaru's warranty. It turns out Pete at Peoria Subaru wanted us to pay for the 'Gold' warranty for $3950. Other dealerships in the area were only charging $1650 for the same 10 year, 100k mile, $0 deductible warranty. That's insane and glad we didn't get Peoria Subaru's warranty and went elsewhere for it. All in all, we got the Ascent for a good price after their 'price match' mishap and a really good price for the warranty elsewhere. More

Cory provided great advice for how to effectively do my 60k service for my Outback. He is always helpful and very informative in his explanations. 60k service for my Outback. He is always helpful and very informative in his explanations. More

Cory has been a pleasure to work with. Has always taken great care of us .We are "SNOW BIRDS" and we did not get the vehicle there but he treats us like we are life time customers!! great care of us .We are "SNOW BIRDS" and we did not get the vehicle there but he treats us like we are life time customers!! More

Better than excellent. Gave the sales person and Jordan the manager were polite professional helpful and efficient. Represented the best of Subaru knew the product and we’re gentleman the manager were polite professional helpful and efficient. Represented the best of Subaru knew the product and we’re gentleman More

Always get great service at Peoria Subaru and especially appreciate Dan Hallibuton who provides explanations and answers questions professionally. Clean environment and Covid attention is also appreciated. appreciate Dan Hallibuton who provides explanations and answers questions professionally. Clean environment and Covid attention is also appreciated. More

Brought my car in for 60, mile and broke it up for me which is great! I have an excellent service advisor who nderstsnds the needs of his customers. Thanks Dan which is great! I have an excellent service advisor who nderstsnds the needs of his customers. Thanks Dan More

Bob shotwell was great, appreciate his help throughout the process. Financing was smooth and overall great experience. Thanks Peoria Subaru team. Would do it again the process. Financing was smooth and overall great experience. Thanks Peoria Subaru team. Would do it again More

There was no showroom or restroom available, however the sales rep had moved several models over to the trailer making it possible to view a selection making it easy to make a decision and s sales rep had moved several models over to the trailer making it possible to view a selection making it easy to make a decision and save time! This was probably the best car buying i have had and at 66 i have had a few! More

Ty for NOT trying to sell me on other stuff.I’m scared Ty for NOT trying to sell me on other stuff. I’m scared of Car places bc they always talk. Woman into more $$$ You guys did my Oil Change and Batter Ty for NOT trying to sell me on other stuff. I’m scared of Car places bc they always talk. Woman into more $$$ You guys did my Oil Change and Battery check, as I requested. More

Everyone we met was friendly and helpful. Spencer was especially great! Not pushy, helpful, friendly, and knowledgeable! We want to thank Spencer especially! Thanks to Rich Salo also! especially great! Not pushy, helpful, friendly, and knowledgeable! We want to thank Spencer especially! Thanks to Rich Salo also! More