Peoria Subaru

Factory Recall Factory recall completed on time. It took the appropriate amount of time. Work appears to have been completed that's all I can say about it. Factory recall completed on time. It took the appropriate amount of time. Work appears to have been completed that's all I can say about it. More

Love, Love, Love our new Subaru Used the contact/schedule an appt feature from their website. Arrived a few minutes early, but were greeted promptly. Dealership was clean. Ever Used the contact/schedule an appt feature from their website. Arrived a few minutes early, but were greeted promptly. Dealership was clean. Everyone was friendly. We were able to drive the exact vehicle we were looking at online. Buying a vehicle is still a lengthy process, but Spencer made it enjoyable. Even with the typical "upsells", everything was explained, and no high pressure tactics. Thanks, Peoria Subaru! More

The showroom/sales experience went well. It went downhill from there. We had a problem getting the license plate. We called and spoke with the salesperson who said they could assist with the matter. It was n from there. We had a problem getting the license plate. We called and spoke with the salesperson who said they could assist with the matter. It was not resolved so I called and left messages for a Service Excellence person and for a manager. They did not return the calls. We traveled 30 minutes to the dealerships on three occasions and still no resolution. We were promised gas we never received. The issue was finally resolved with a very nice Title employee, Melanie, when we called the Jeep/Dodge telephone number. She emailed a temporary plate extension to us. More

Brandon was helpful, kind and professional. He did good a job. Waiting time was less than one hour. I never use other service. Excellent service. Thank you Rada job. Waiting time was less than one hour. I never use other service. Excellent service. Thank you Rada More

Excellent The same outstanding service as always. Friendly greeting on arrival. Wait time was less than expected. Before it went in to the service bays, Bran The same outstanding service as always. Friendly greeting on arrival. Wait time was less than expected. Before it went in to the service bays, Brandon explained what caused a percieved issue with the front passenger power window not operating from the driver side controls and how to reset it. More

This was probably my the most pleasant car buying experience de ever. Spencer had a great attitude and carried himself most professionally. Peoria Subaru gained me back as a customer. experience de ever. Spencer had a great attitude and carried himself most professionally. Peoria Subaru gained me back as a customer. More

We are very satisfied with the service that we have received at this Subaru dealership, they have always been very helpful, and friendly.The service performed has been excellent. received at this Subaru dealership, they have always been very helpful, and friendly.The service performed has been excellent. More

Luigi was great! Luigi was not pushy, but answered all our questions and handled himself professionally. We are happy with the car and the price we received from Subar Luigi was not pushy, but answered all our questions and handled himself professionally. We are happy with the car and the price we received from Subaru. More

My saga from my 1st complaint continues with this place. 3 weeks after my purchase,I called about financing acct # and registration stuff. I was told the finance company wanted to speak to me. And no one to 3 weeks after my purchase,I called about financing acct # and registration stuff. I was told the finance company wanted to speak to me. And no one told me!! So I call to find out that all they wanted to do was confirm my phone number. I asked the sales guy about my preapproval from capital one he told me, they can say that now, but doesn't mean it will go thru. Really? Well CapOne was the one who financed me right there, but after speaking to them on the phone, I wasn't able to get special financing because I went thru dealership. WOW is all I can say. So I put a complaint in with them about the dealership. Now for maintenance..I didn't get any info about what to do or where to go. No follow up. No free oil change. No call to see how I was. Just these surveys. In which I was asked to call them after my first one. I would never recommend this place and the salesman really needs a different job. His type is the reason I don't like car salesmen to begin with. More

Our experience was top notch. We weren’t sold we were listened to. Then given the vehicle we were looking for Joey was awesome! Emailed Stephan and Bob. Both were very responsive. Came into the dealer an listened to. Then given the vehicle we were looking for Joey was awesome! Emailed Stephan and Bob. Both were very responsive. Came into the dealer and Joey helped us. More