Peoria Subaru

This dealership was beyond amazing. They explained everything to me and answered every question I had. They went over and beyond to make the sale happen for me. everything to me and answered every question I had. They went over and beyond to make the sale happen for me. More

Honesty - Great So nice when a service advisor (Brandon L.) explains to me what I really need done and what I can wait for. He gave me a wider option of what needed So nice when a service advisor (Brandon L.) explains to me what I really need done and what I can wait for. He gave me a wider option of what needed to be done and a reasonable timeline. I rated one less star on price because the next day I get a coupon in the mail for a few dollars off on tire rotation that I had done. Ford did that to me all the time and it really irked me so please don't do this. More

Service Dan explains everything and gives you a heads up on what the next service will entail and a rough estimate can't ask for more than that Dan explains everything and gives you a heads up on what the next service will entail and a rough estimate can't ask for more than that More

took the vehicle in for 60000 mile check up Dan the service tech. got me in and kept me posted on the progress of the 60,000 check up. They were able to have the part covered by warranty Dan the service tech. got me in and kept me posted on the progress of the 60,000 check up. They were able to have the part covered by warranty More

I was very disappointed to see that only a couple employees were wearing face masks. Shame on you for not wanting to protect your customers more. I wore one to protect you, why weren't you wearing th employees were wearing face masks. Shame on you for not wanting to protect your customers more. I wore one to protect you, why weren't you wearing them to protect me. Also, I suspect nothing was done to clean the interior after they had been in it. PS, Dan was wearing one (thank you Dan!) More

Outstanding Service Department Making an appointment is so easy and very important to me, as I travel from out of town for service. The waiting area is always clean and nice. Ever Making an appointment is so easy and very important to me, as I travel from out of town for service. The waiting area is always clean and nice. Every precaution was taken to ensure my safety (and everyone else's) during this COVID 19 crisis. I had no qualms about going in for service. Cory Fox is very knowledgeable, customer-focused, and and a pleasure to work with. I was in and out in a reasonable amount of time, and Cory made sure that everything that needed to be done was done. The cost was very reasonable, and I never worry about the quality of the work done. I won't take my Subaru anywhere else. More

Excellent service and schedule delivery in time!Cory is Excellent service and schedule delivery in time! Cory is an excellent service advisor at service department. He always make available schedule appoin Excellent service and schedule delivery in time! Cory is an excellent service advisor at service department. He always make available schedule appointment for me at all time. More

My visits have been good up until this last. Drove home (around 40 miles) and they didn’t attach the oil plug cover correctly so want dangling down. My Husband has to get under car and put a new clip in i (around 40 miles) and they didn’t attach the oil plug cover correctly so want dangling down. My Husband has to get under car and put a new clip in it More

Disappointing Experience I saw a vehicle advertised online and wanted to come and check it out. While I am overall happy with the vehicle, it was a very frustrating experienc I saw a vehicle advertised online and wanted to come and check it out. While I am overall happy with the vehicle, it was a very frustrating experience. I confirmed that the vehicle was there before I left. When I got there, they could not find the vehicle. I asked if it had been sold. (I was concerned about a bait and switch). Luckily after driving around the entire lot, it was found. I did like the vehicle. Next came frustration with the negotiation process. I did have a trade in (if I was going to get a decent amount for it, if not then I would sell it on my own). After they ran all the numbers we realized they were only going to give me $55 for my vehicle (yes, $55). I was ready to walk away. The manager came out and apologized and said it was a computer glitch. We were able to negotiate the price to reflect the actual numbers. When I left, I forgot my garage door opener. It took a week to get it back. (This is after several calls and emails) I have never received the second vehicle key (despite numerous calls to the dealer). Because I went through the internet to find the vehicle, I was supposed to get a $25 gift card for the test drive. I had to request this several times before the manager finally sent it to me. Did I mention, they didn't even have cold water available. (minor, but after being there for several hours, in the summer, it was frustrating. (This did have a water fountain available. More

New car purchase Torkai was very easy to work with. He greeted me readily when I entered the dealership. He was quite knowledgeable about my vehicle. I appreciate t Torkai was very easy to work with. He greeted me readily when I entered the dealership. He was quite knowledgeable about my vehicle. I appreciate the easy sales negotiation and process! He has followed up with me about some minor issues, that were easily solved. The internet department was quick to respond to my Initial question about the vehicle I purchased. Thanks!! More