Peoria Subaru

Loose piece in steering wheel, steering column opened. I went in for an oil change, and to have a recall maintenance performed on the car. After the service, I went home and noticed the sound of what seeme I went in for an oil change, and to have a recall maintenance performed on the car. After the service, I went home and noticed the sound of what seemed to be a loose part inside the steering wheel (when I turned it, you could hear it rolling). I also saw the steering column plastic cover was clearly opened and not re-assembled. I had to return back to the dealership, where one of their techs argued with me that they didn't go into my steering wheel. After check up on the issue, the noise was confirmed as a loose connector to my air bag. Subaru Peoria reinstalled my airbag correctly free of charge due to safety. (They should of charged me). Now I am not thrilled I had to go back for service twice in 1 week, however I appreciate that they corrected the issue free of charge to me for my safety in this vehicle. If I was in an accident my airbag might not have deployed correctly. Thanks! More

Great deal great service Have been looking for a new SUV for over a year. Loved the Ascent touring but price was an issue. Had another dealership literally lecture me on how m Have been looking for a new SUV for over a year. Loved the Ascent touring but price was an issue. Had another dealership literally lecture me on how my idea of a lower price was a rude fantasy. Peoria Subaru was willing to work with me and in the end I got the Ascent touring at a price I was happy with. Luigi and Michael worked wonders late on a Friday night to not only make an awesome deal but also to watch my kids and keep them laughing and having fun through the whole experience. This dealership leaves the impression of joining a family not just buying a car. I highly recommend More

Excellent Because I had only driven a couple of thousand miles since my last service, Dan thought I should wait until I get back from New Mexico for tire rotati Because I had only driven a couple of thousand miles since my last service, Dan thought I should wait until I get back from New Mexico for tire rotation, oil change, etc. These services as well as others will be performed in July. Good call! More

50 K oil change and fuel system flush. Work was performed in a timely manner and all my questions and concerns were addressed. I see you still only list Office staff, but not the mechanics Work was performed in a timely manner and all my questions and concerns were addressed. I see you still only list Office staff, but not the mechanics who's work brings me back. More

Simply the best From the moment I arrived every customer service touch point and hand of. Was handled incredibly well. Your team has their heart and head in the mome From the moment I arrived every customer service touch point and hand of. Was handled incredibly well. Your team has their heart and head in the moment. They attend to the work items while providing the top notch human side of interaction and conversation. They are quick and efficient without the customer felling rushed. More

Efficient, comfortable and informative As always the service was easy and fully explained to me (a non-techie) so my comfort level was exactly where it should be. The service staff are terr As always the service was easy and fully explained to me (a non-techie) so my comfort level was exactly where it should be. The service staff are terrific and make the entire process a good experience often expanding my knowledge of auto maintenance. I firmly believe in good maintenance, prefer working with the dealership, and have never been disappointed at Peoiria Subaru. More

Efficient as usual Appoinments when I need them and work is always done on time which is important because we live out of state. Employees are courteous and efficient. C Appoinments when I need them and work is always done on time which is important because we live out of state. Employees are courteous and efficient. Customer waiting area is small and I would have liked to see cars inside the showroom as it was too hot to go outdoors. More

As before, very attentive staff. Luigi was most helpful, answered a lot of questions. Never felt pressured or rushed. Have recommend Luigi to several of my friends. Was made to feel Luigi was most helpful, answered a lot of questions. Never felt pressured or rushed. Have recommend Luigi to several of my friends. Was made to feel comfortable while waiting. More

Excellent experience Walked in on a random Tuesday to take a look at something that needed to meet my budget. The car I was looking for was something very rare as manual v Walked in on a random Tuesday to take a look at something that needed to meet my budget. The car I was looking for was something very rare as manual vehicles are something of the past. Getting down to negotiations was something I was more willing to do to ensure the numbers fit and we had an answer pretty quick. There were a couple of disappointments but that was due to my situation, they accommodated me and did their best to put a deal that made sense for both parties. Success. I was able to live with what they provided and was treated with professionalism and respect the entire time. The finance manager I was working with was Pete and he was great to work with. Finance is finance, just takes time but made it as pleasant as possible. Overall my experience was as quick as I made it, easy and pleasant. 10/10 would do business again and will have confidence in sending my family and friends to do business with Moore Subaru and Tristan. More

here for warrenty service needed to have passenger side airbags replaced long wait anticipated, no loaner car, very hot out. I live far away, so they put two guys on the job to needed to have passenger side airbags replaced long wait anticipated, no loaner car, very hot out. I live far away, so they put two guys on the job to make my wait much shorter!! Very much appreciated. More