Peoria Subaru

A little disappointed. I would tell anyone I recommended this place to that they should be sure to make sure the ENTIRE service was completed. I choose to have my service do I would tell anyone I recommended this place to that they should be sure to make sure the ENTIRE service was completed. I choose to have my service done here because my buying process was exceptionally good. But having said that I want it known that I drive from central Phoenix. A thirty to forty minute drive. I could easily go three minutes down the street to Camelback Subaru whom in my opinion are sleezy. I've been here for service on four occasions. All were fine. But this last time I was a little disappointed that my vehicle didn't get washed and that once I left the dealership and discovered that my rear windshield washer reservoir was completely empty. It had not been checked and therefore not filled. Brandon was nice, polite accommodating. I feel like he did his job exceptionally well.But I really want my service experience to be as exceptional as the sales experience. More

Airbag Recall Replacement Everyone was friendly and was happy that my airbag was replaced. My only complaint is that I made 3 appointments to have my airbag replaced; each appo Everyone was friendly and was happy that my airbag was replaced. My only complaint is that I made 3 appointments to have my airbag replaced; each appointment was cancelled because the part would be ordered then used for someone else's recall replacement. Each appointment taken by Maria, who would say she couldn't get a hold of me because my cell voicemail box was full, which was untrue because I had other voicemails left from friend and family members that day. When I called the third time to schedule the appointment, I told Maria, the service schedule person, over the phone that I needed a loaner to go to work and she kept telling me it was "first come first serve." Every time I have brought my car over I was always given a loaner so I can head to work. I was hoping Maria would have documented in the service notes, but she didn't. I had to ask a family member to come pick me up and use their car to use for the day. The customer service would be rated a 5 if I hadn't had that experience with Maria. Dan, the service guy, is truly wonder and professional. More

Happy Customer The lot was nice, staff friendly and eager to help. Very nice lobby with refreshments and food, my 9 year old was happy. They had what I wanted in sto The lot was nice, staff friendly and eager to help. Very nice lobby with refreshments and food, my 9 year old was happy. They had what I wanted in stock and was able to drive off the lot in a reasonable amount of time. Love the care they show! More

Absolutely fantastic Always personable and remember me. Never recommend unneeded service. I trust them completely. I would never go to another auto service at this po Always personable and remember me. Never recommend unneeded service. I trust them completely. I would never go to another auto service at this point. My experience with Subaru dealerships in both Colorado and Phoenix has been awesome. Cory Fox is the best! More

Purchase a new car We went in with knowing what car we wanted and we were able to get the best service on a new Subaru Outback. We didn’t spend so much time there and ev We went in with knowing what car we wanted and we were able to get the best service on a new Subaru Outback. We didn’t spend so much time there and everything was smooth. More

Disappointed The changes made to my Subaru were disappointing. No one explained the changes and I was surprised it does not work the same. Also, they refused to The changes made to my Subaru were disappointing. No one explained the changes and I was surprised it does not work the same. Also, they refused to get my CD out of the old system. NOW I don’t even use the CD player for fear of losing another CD. The only good thing is, this was a brand new CD and I should be able to replace it. However, some of my CDs would be difficult, if not impossible to replace. More

Oil and Filter Change This was my last warranty oil and filter change (sixth one). also rotated the wheels and replaced the cabin filter. Work done within an hour. Very This was my last warranty oil and filter change (sixth one). also rotated the wheels and replaced the cabin filter. Work done within an hour. Very friendly service advisor. More

Awesome service Everything goes so smoothly here. You make an appointment, show up at that time, and someone is there to help you. You talk to your representative, he Everything goes so smoothly here. You make an appointment, show up at that time, and someone is there to help you. You talk to your representative, he gives you an estimate of time and charges, and you're on your way. The ride service took me home, They will take you wherever you need to go. My rep called me when my car was ready. My checkout was quick and easy. What's not to love? More

Peoria Subaru was great Rick Watson was great. He knows the product! The overall process didn’t take too long. The vehicle was clean and looked brand new. I would recommend t Rick Watson was great. He knows the product! The overall process didn’t take too long. The vehicle was clean and looked brand new. I would recommend this dealership. More

Treated very well As a woman coming to the dealership by myself, I am so pleased to report that I was treated with the utmost respect. I had done my research and knew As a woman coming to the dealership by myself, I am so pleased to report that I was treated with the utmost respect. I had done my research and knew what I wanted and that was both recognized and, I think, appreciated. My sales person, Luigi, was most helpful and attentive. Everyone I met and dealt with acted in a most professional and respectful manner. I have nothing negative to report through the whole process. Special thanks to George in the finance department. I look forward to visiting the Service Department each time my maintenance is due. Thank you, all for your service so far. More