Peoria Subaru

Excellent Timely and efficient. Dan explains what maintenance needed to be done and gave timeline of maintenance schedule. By far, the best dealer service exp Timely and efficient. Dan explains what maintenance needed to be done and gave timeline of maintenance schedule. By far, the best dealer service experience I have had compared to other dealers. More

Rodent damage Brandon was most helpful in getting our car serviced on a Friday. His explanation was exceptional. Greg, the mechanic, also explained things to us. Gr Brandon was most helpful in getting our car serviced on a Friday. His explanation was exceptional. Greg, the mechanic, also explained things to us. Great employees who deserve recognition. More

Satisfaction guaranteed NICE!!!! All the way around great service. Dan went the extra mile. in answering all my concerns. Waiting area was great, especially the coffee. Th NICE!!!! All the way around great service. Dan went the extra mile. in answering all my concerns. Waiting area was great, especially the coffee. Thank you More

Service. Service is always great and timely!!!!!!!! Dan (service rep) is always on past history of my vehicle and lets me know what kind of service is coming d Service is always great and timely!!!!!!!! Dan (service rep) is always on past history of my vehicle and lets me know what kind of service is coming due!!!Mechanics always do a great job of service!! More

Service Department The service department was fast and efficient when doing the 40,000 mile check-up and found a problem with one of my new tires being damaged. I ap The service department was fast and efficient when doing the 40,000 mile check-up and found a problem with one of my new tires being damaged. I appreciate Dan Halliburton (from Service Department) because he tells me ahead of time what they will be doing to my Subaru, how long it will take and the cost. If there is something unexpected as they service my car, he comes to show me the part or pictures of the problem so I know what is happening. Dan showed me the pictures of the huge staple on the inside of my tire and I ordered a new one. It was installed a few days later. More

Never coming back. Very unprofessional. Set up an online appointment and a day and a half later they finally got around to looking at my vehicle. Once the diagnosis was Very unprofessional. Set up an online appointment and a day and a half later they finally got around to looking at my vehicle. Once the diagnosis was made the necessary parts were ordered and I was given an estimate on the time of completion. I was in the area and called the shop to check on progress so that I could avoid an additional 45 minute drive to the shop if it was nearing completion. I was told that it would be 2-3 hours before it was done. When I got home I got a call to say my car was ready. Really?! What that says to me is that they did not value my time. When I went to pick it up, I presented my coupon. I was told “you should have given me that when you dropped it off. It’s going to take me at least 20 minutes to correct your bill.” He was hoping I would just walk away. I told him to fix it. I will not recommend the service department to anyone and will post as many negative reviews about your service as I can. More

Great people to work with Bob and Henry were both very straightforward to work with, and Henry did a great job showing us all the features and technology on our new car. Bob and Henry were both very straightforward to work with, and Henry did a great job showing us all the features and technology on our new car. More

Knowledgeable and Courteous Sales Rep I was very impressed with the helpfulness and service provided by my sales rep, Spencer Roe. He was courteous and very knowledgeable about the car I c I was very impressed with the helpfulness and service provided by my sales rep, Spencer Roe. He was courteous and very knowledgeable about the car I came to purchase,. Every question I had was dealt with utmost consideration and patience. More

Great First Time Experience As a first time customer, I must say that I had a great experience. Friendly, fast, and accommodating is the best way to describe my visit. As a first time customer, I must say that I had a great experience. Friendly, fast, and accommodating is the best way to describe my visit. More

Second Subaru Outback This is our second Outback we have bought from Peoria Subaru , we always go to Bob Shotwell. He is very patient and works with you. Bob is very knowle This is our second Outback we have bought from Peoria Subaru , we always go to Bob Shotwell. He is very patient and works with you. Bob is very knowledgeable and friendly. He is an asset to Peoria Subaru. Evan explained the financial paperwork took his time to show us. Very friendly also. More