Peoria Subaru

24000 maintenance I am very satisfied with the service I get at Peoria Subaru. My service agent is very friendly and fully explains what they are going to do. Usually I am very satisfied with the service I get at Peoria Subaru. My service agent is very friendly and fully explains what they are going to do. Usually I am out the door within a half hour. This time was going to take a few hours so they offered a ride home, plus they picked me up when vehicle was done. More

Our Experience With Peoria Subaru has Always Been Fantastic. We Purchased Our Car At Peoria Subaru in 2011 (our 8th Subaru) and we have Always Had our car serviced at that location as we have always been impress We Purchased Our Car At Peoria Subaru in 2011 (our 8th Subaru) and we have Always Had our car serviced at that location as we have always been impressed and very satisfied with their work and service. More

Professionalism and Understanding Luigi was very Professional in our dealings of obtaining a new Subaru. He was also focused on our needs and desires for a car. We appreciated his kn Luigi was very Professional in our dealings of obtaining a new Subaru. He was also focused on our needs and desires for a car. We appreciated his knowledge and experience in representing Subaru. More

Positive Experience with Service Dept On time and prompt. Maintenance was completed within estimated time frame. My service advisor Corey is nice, friendly, and professional, and not at On time and prompt. Maintenance was completed within estimated time frame. My service advisor Corey is nice, friendly, and professional, and not at all pushy. More

Fast, efficient, reliable service. The rep was attentive, and the service exactly as described without pressure no ore no less. Would recommend without reservations. You can trust and r The rep was attentive, and the service exactly as described without pressure no ore no less. Would recommend without reservations. You can trust and rely on their professionalism. More

Great staff. I bought a new car Very Friendly staff. Everyone was very knowledgeable. Got me what I wanted. When error was made they made it right. Would come back to them. Very Friendly staff. Everyone was very knowledgeable. Got me what I wanted. When error was made they made it right. Would come back to them. More

New car purchase Came in for a new car purchase. Joseph was the one on the lot that day. This was his first sale. I think that management could have given him more tra Came in for a new car purchase. Joseph was the one on the lot that day. This was his first sale. I think that management could have given him more training. It took way too long (6hours). It seemed no one wanted to give him any help. Joseph tried very hard to move the sale through. The service department had to change out the battery. That also took too long. Management needs to streamline the system. The last car I bought at Jones Ford took only 1-½ hours. More

Oil Change 90 minute wait for an oil change when I had a scheduled appointment is too long. Appointment system needs to be looked at so ensure prompt service. 90 minute wait for an oil change when I had a scheduled appointment is too long. Appointment system needs to be looked at so ensure prompt service. More

2 Month old brand new Outback broken windshield The same week I paid my 1st car payment my windshield cracked on my 2019 Outback. The crack happened as it was parked on my driveway facing the garag The same week I paid my 1st car payment my windshield cracked on my 2019 Outback. The crack happened as it was parked on my driveway facing the garage. After researching I found this was a common problem with the vehicles. So bad that Subaru lost a class action lawsuit. Since this was the case I took the car to the Peoria AZ dealership and they took pictures. I was told by Brandon the service tech who took pictures and said that they would have to notify Subaru America to determine if they would cover the crack and he would call me back. Of course that did not happen so after 2 weeks I contacted Brandon and he was able to tell me that Subaru was going to cover the windshield. He would order the windshield and contact me once it came in (1-1/2 wks) Of course I never heard from Brandon and when I contacted him in 2 weeks time yes the windshield had come in. He said he would have to arrange a person for a person outside of Peoria Subaru to come in and fix the windshield and would call me with a time and date. Of course this did not happen. So when I contacted him he called the person and immediately called me back with a time and date. When I arrived at Peoria Subaru I went to the service area where a very nice person met me and he said he was office mates with Brandon and walked me to him. I stood there with Brandons back to me the whole time and then he told me to sign the work order, and I should go to the waiting room. Having never been there I had to ask where all this was. Obviously Brandon had attitude because I saw other service men take their customers into the waiting room. I was pleasantly surprised that the repair was done in 2 1/2 hours. I know I could have gone through my insurance to have my windshield fixed but since this is definately a Subaru issue I wanted them to fix it out of principle. However the whole process took 6 weeks! My last vehicle was was a Mercedes 240 and the service department at Mercedes is head and tails above what I found at this Subaru dealership. I still wish I had my Mercedes and don't have many good things to say about my Subaru Outback. More

Nice people but the problem wasn't solved Went in for oil change and software download issue with radio. It took them two hours to download the software update. three days later, the unit gave Went in for oil change and software download issue with radio. It took them two hours to download the software update. three days later, the unit gave the same error message! This is the second time I have had to bring a new car in for the radio unit. Both times they use a dial up modem it takes so long and still the problem persists. I am starting to wonder about the quality of the other services they provided. More