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2,534 Reviews of Peoria Subaru - Service Center
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November 25, 2015
Long wait times on services I have been to this dealership several times for oil changes. If you go plan AT LEAST two hours. If you add the complimentary car wash add another hou I have been to this dealership several times for oil changes. If you go plan AT LEAST two hours. If you add the complimentary car wash add another hour. This last time was the worst. I dropped the car off and spent two hours waiting in the customer lounge. After two hours I went to see if the car was done and was informed that they HADN'T EVEN STARTED. I took my car and left. I won't be back. More
by subarulover
Helpful June 09, 2014
Great Service! We bought our 2014 Subaru Forrester in May of 2013. Bob Shotwell was excellent! Never have we enjoyed a "car purchasing experience" so much. Bob was We bought our 2014 Subaru Forrester in May of 2013. Bob Shotwell was excellent! Never have we enjoyed a "car purchasing experience" so much. Bob was comfortable, knowledgable and very friendly! Gave us the best deal, wasn't afraid to let us leave to look at 2 other cars. Welcomed us back when we came to purchase from him. Today, I had another great experience with Kevin Youtsey who helped me with my blue tooth and phone situation. He was very knowledgable, friendly, helped me get the phone blue tooth working, share with me some tips for problem solving if I have any other problems. Everyone is very friendly at this dealership. Our car has also used the Service department. Excellent car, happy people no matter where you turn! Great job all!! More
by dtrichards
Employees Worked With
Kevin Youtsey, Bob Shotwell
March 06, 2014
30,000 mile service should have been "Let the Buyer Beware of 30,000 service". Bill was $872 when all that was really required was oil change, brake fluid and air filter. Was sold a transmission flus Beware of 30,000 service". Bill was $872 when all that was really required was oil change, brake fluid and air filter. Was sold a transmission flush and spark plugs! Was offered a $333 credit when I complained, but it will take 2 years before I can use the credit because no major service should be required. Robbie was not the least bit friendly and the courtesy driver was flat out rude. Make sure you know what is required from your maintenance book, because these guys will upsell you. Perhaps being a woman had something to do with it. Shawn (service manager) said he is being generous to offer the credit because I signed off on the work. That's it - blame the buyer for trusting the service rep. More
by EllenOdart
Employees Worked With
Robbie
January 21, 2011
I didnt even know this Subaru dealer was here on Bell Rd. My wife drives a Subaru Outback and we had to take to a dealer across town. I always take my Jeep (my SUV) to Moore Chrysler Jeep and found that they My wife drives a Subaru Outback and we had to take to a dealer across town. I always take my Jeep (my SUV) to Moore Chrysler Jeep and found that they are also a Subaru dealership and the Subaru service department is right next door. Mike Anderson is a good advisor and seems to know his stuff when it comes to Subaru. Glad to know we now have a Subaru certified dealer in Arrowhead area. They seem good enough to recommend to other Subaru owners. More
by garrett1
Employees Worked With
Mike Anderson
