Peoria Toyota

awful experiance with sales I placed an order for a brand new Toyota highlander, the day I went to the dealer to sign the papers and pickup the car, I was so disappointed after s I placed an order for a brand new Toyota highlander, the day I went to the dealer to sign the papers and pickup the car, I was so disappointed after seeing the car. It was completely filled with dirt everywhere(inside and out) and the car had 420miles on it. Per sales GM it is quite common to sell a brand new car with hundreds of miles on it. Finally I did not take the car and GM said he will not refund the full deposit amount. I'm planning to take legal action if they don't refund full amount. This dealer is awful, I wouldn't recommend even if you get a better deal from them. More

Two Hours for a simple Tire rotation? I had an early morning appointment at 9:40 AM, I waited at least 10 minutes to see service advisor Jill McGee. I merely had my routine tire rotatio I had an early morning appointment at 9:40 AM, I waited at least 10 minutes to see service advisor Jill McGee. I merely had my routine tire rotation request on my Prius. I waited until 11:14. Altgough Jill was very apologetic that wait was ridiculous. Their intake was way too long and only two service advisors were there More

Went for 15000 miles Maintenance, Their service was awful HI, I have been to this Service center for 15000 miles Maintenance for my toyota camry hybrid. I dropped off the car on Saturday Morning and waited HI, I have been to this Service center for 15000 miles Maintenance for my toyota camry hybrid. I dropped off the car on Saturday Morning and waited until Monday afternoon for their call. I haven't received any call from them. So I went to their service center and checked with them. They said service was completed and not sure why they haven't called. They didn't wash my car and asked me to come again for the car wash. After coming home I noticed that they didn't change Service Notification on my console. It is still showing Maintenance Required Soon. Worst Service. More

Thank you for your good service I work with your service adviser Brock L. Pease. I have a very good experience. He is courteous, helpful and knowledgable well experienced. Thank you. I work with your service adviser Brock L. Pease. I have a very good experience. He is courteous, helpful and knowledgable well experienced. Thank you. More

Second Used Vehichle Purchase - Seamless Transaction! I live in the Chicago area and this is the second time I have made the trip to Peoria Toyota to purchase a vehicle. We have lots of dealerships in my I live in the Chicago area and this is the second time I have made the trip to Peoria Toyota to purchase a vehicle. We have lots of dealerships in my area but I find the selection, service, and hassle free transactions are worth the trip! I worked almost the entire deal over the phone with John before driving to Peoria Toyota to test drive the car and sign the paperwork. When I arrived, the car was already pulled up waiting for me and was in exactly the condition as described by John and shown on drivepearl.com. Best of all, there were NO SURPRISES! The final price came out to exactly what we had discussed and the finance department was a breeze to work with! EASY IN, EASY (and happy) OUT! More

Brought my Sienna in for its check up Brought my van in yesterday. Kevin Becker in the service dept. was very helpful,pleasant and friendly. And I really like that he was honest and didn't Brought my van in yesterday. Kevin Becker in the service dept. was very helpful,pleasant and friendly. And I really like that he was honest and didn't tell me that I needed something done that I didn't. He offered a car wash. And my van was ready even sooner that he said and he came and got me when it was done. I bought my Sienna brand new here and have always been very happy with the sales,finance and service dept. I always tell everybody about the good service I have always gotten and when it is time to trade and get another new vehicle I will buy it here. More

15,000 mile checkup We took our Prius in for the 15000 mile check up today. Check in was quick and easy even though it was busier than I've ever seen it! Kevin Becker s We took our Prius in for the 15000 mile check up today. Check in was quick and easy even though it was busier than I've ever seen it! Kevin Becker signed us in and offered a free car wash, to which we quickly to do. He quickly reminded us that it would be a bit of a wait, and that he would come and get us in the waiting room as quickly as the car was ready. More

100,000 mile checkup Took our Toyota Yaris in for a 100,000 mile checkup yesterday. They did a good job.....were very courteous, and the service was done within the time Took our Toyota Yaris in for a 100,000 mile checkup yesterday. They did a good job.....were very courteous, and the service was done within the time expected, at the cost quoted. All in all, excellent service. I would definitely recommend them. More

Long term customer, always great service My family and I have had Toyotas and Scions for thirty years. Never returned car after repairs- done right the first time, every time- above and beyon My family and I have had Toyotas and Scions for thirty years. Never returned car after repairs- done right the first time, every time- above and beyond with personal assistance, They only service what needs to be done and tell you the options. Everyone is personable with Jill McGee, Service Manager, setting a professional, personal, friendly, relaxed atmosphere. Never had one issue or problem with repairs or assistance. More

Service Experience since 2012 I have had great experience with the service and sales team and Pearl Automotive. The high level of customer service care is exceptional! Kevin Beck I have had great experience with the service and sales team and Pearl Automotive. The high level of customer service care is exceptional! Kevin Becker took great care of my vehicle service this past week, while I sat back and enjoy a free fresh baked cookies and a free wonderful latte. I went in for routine service and new tires for my Sienna. Kevin and his team were quick and went over everything with me. Exceptional Service!!!! More